Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally professional, friendly, and helpful during every single interaction throughout the process. People genuinely appreciate the prompt communication and highly efficient service provided when arranging various vehicle rentals or making new purchases. Many consumers note that the dedicated team always goes above and beyond to swiftly meet urgent daily needs and resolve any unexpected issues. Long-term clients frequently mention returning repeatedly due to the reliable quality, great knowledge, and completely smooth process from start to finish. Reviewers emphasize that dealing with the organization is always a pleasure, resulting in stress-free arrangements and dependable ongoing support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, efficiency, and professionalism across... See more

Service

Clients share positive opinions on service, consistently describing experiences as five-star and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Bethan dealt with me when buying a…

Bethan dealt with me when buying a Renault master van . She was excellent and sorted any problems out that cropped up

September 15, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks Craig for your kind review and for your business, I hope your new Master serves you well. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Absolute pleasure to deal with

Absolute pleasure to deal with, start to finish. The process was effortless. Very very professional. Well done Bethan, your a credit to the company: Dave wilson

September 8, 2023
Unprompted review
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Reply from Westwoodmotorgroup

I'm always delighted to read fantastic reviews like this one, thanks so much Dave, passing on customer praise to members of our team is always a highlight of my day.- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Got my new van

Got my new van, Cliff at Westwood Bolton was fantastic and looked after me very well, a wealth of knowledge and very helpful thank you cliff I am one happy customer.

July 21, 2023
Unprompted review
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Reply from Westwoodmotorgroup

If you're happy then I'm happy! Thanks so much for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Just px my van for a Citroen dispatch…

Just px my van for a Citroen dispatch with Yolanda who was great to deal with I would definitely deal with this company again

June 23, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Julie, I'm delighted that Yolanda looked after you so well and I'll be sure to pass on your kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

What a breathe of fresh air this…

What a breathe of fresh air this company is. We hired a Luton van with tail lift as we were moving house and wanted to take the boxes etc etc before the removal men. We dealt with Jason on pick up and he was really helpful and friendly nothing was too much trouble. Upon bring the van back the next day we dealt with Cathy and once again she was helpful and friendly and nothing was too much trouble. Even though we have now moved out of their area we would still travel to use them again as they are a 1st class company with excellent staff.Thank you. Janet & Pete Snowden

May 20, 2023
Unprompted review
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Reply from Westwoodmotorgroup

I couldn't hope for a better endorsement, thanks so much for such a lovely review. I hope the move went smoothly and wish you every happiness in your new home. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fantastic Service from Yolanda and…

Fantastic Service from Yolanda and Laura on collection & Cathy on return - Great Vehicle - Definitely be back

May 21, 2023
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind review, I'll be sure to pass on your praise to the ladies. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent Company

Cathy was brilliant, van was superb, fantastic service!!

May 6, 2023
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Jaguar Ipace HSE Black

Jaguar Ipace HSE Black - Made an enquiry through auto trader, received a call from lovely gentleman Cliff and reserved the car over phone to pick up in few days. Excellent service from Cliff and team throughout the transaction. I was provided with all the information I needed with guided tour and test drive of the car. Great value and great service, top on preferred supplier. Thanks again Cliff & Team

April 28, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much for your kind words and also for having travelled so far to come and see us. I'm delighted that our Bolton team looked after you so well and I'm sure you'll enjoy your I-Pace, it's a spectacular car. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent service

Easy purchase of our new pickup truck, handled exceptionally by Bethan who ensured I was kept up to date with everything. I will definitely come back the next time we need a new vehicle.

April 21, 2023
Unprompted review
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Reply from Westwoodmotorgroup

That's great to hear Jamie, thanks so much for your kind review and for your business. I wish you many happy miles and look forward to seeing you again next time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Ince branch is my first call

All the staff at the Ince branch are excellent.
Always going the extra mile with the service, now my first call for van hire

April 14, 2023
Unprompted review
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Reply from Westwoodmotorgroup

That's so nice of you to say David, thankyou for your fabulous endorsement. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Ordered my dream truck Toyota hilux…

Ordered my dream truck Toyota hilux came fully loaded with everything I wanted, can’t believe the deal they gave me so happy would definitely recommend to anyone.
The whole team very easy and professional to deal with.

April 10, 2023
Unprompted review
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Reply from Westwoodmotorgroup

Absolute music to my ears Andrew. I'm delighted you're so happy with your new wheels, thanks for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Yolanda was nice and easy to deal with

Yolanda was nice and easy to deal with
Exactly what is wanted for a smooth purchase

April 6, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Rachel, I'm delighted that Yolanda looked after you so well and will be passing on your kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Top quality service

Top quality service. All staff were incredibly friendly. Toni and Kieron especially were a great help from start to finish.

March 15, 2023
Unprompted review
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Reply from Westwoodmotorgroup

I'm abslutely delighted to have been able to pass on such great praise to Kieron and Toni, thanks for taking the trouble to leave us a review and I'm glad you had such a good expereince. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Top spec and great price…

This is the 3rd van I’ve bought from Westwood, and as always it was a straightforward and pleasant experience. I bought this van through Yolanda, who was very welcoming and helpful. In my experience the vans at Westwood are very competitively priced and top spec.

March 9, 2023
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your kind words Peter and also for your continued business. I'll be sure to pass on your praise to our Yolanda too. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Really great experience from start to…

Really great experience from start to finish. This our second van purchased from Westwood and on both occasions Bethan has been superb. Nothing is too much trouble and always happy to help find us the correct vehicles we require.

February 28, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks once again for your business Craig and for taking the time to single out our Bethan for kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent service, 10/10

Cliff and Dave really helped me out from start to finish, Cliff went out of his way to Coe and pick me up on the day of vehicle collection as he lived close by. Great service, I can’t recommend this dealership enough, fantastic, thank you guys!

February 9, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Dave, I'm glad our team looked after you so well and earned your praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

great service from cliff

Cliff was absolutely fantastic from start to finish really helpful and really polite, definitely recommend dealing with Cliff at Westwood!

January 30, 2023
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

That's such lovely feedback, I'll be sure to pass that on to Cliff. Thanks so much James. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Cliff was really helpful

Cliff was really helpful, knowledgeable and very friendly. He kept me fully informed at every step of the way. I would definitely recommend him and the company to friends and family.

January 13, 2023
Unprompted review
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Reply from Westwoodmotorgroup

That's great to hear. Thanks s much Wendy for taking the time and trouble to leave Cliff a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Horsebox Hire

Recently hired the horse box Sat - Mon and the whole experience was great.
Booked the box a few weeks in advance and was told cost / documents required upfront.
Went in to collect and it only took 15mins before I was given the keys. Dealt with Nichola who was lovely and made sure everything was sorted for me.
When I dropped the horse box back off on Mon lunch, again everything was made easy and my security deposit was refunded within 2days.
Brilliant service and would highly recommend.

November 7, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Thanks Becky. I'm so glad you had a great experience and that our Nichola looked after you so well.

I do hope you'll choose us again next time.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Bethan and Jason were great from start…

Bethan and Jason were great from start to end. Very efficient pick up and drop off. The vehicle was immaculate.

Will definitely use again.

Thank you

October 31, 2022
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks Steve, I'm very happy that Bethan and Jason did such a great job looking after you. Thanks for taking the trouble to leave us a review.

- Chris Melling (Managing Director)

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