Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally professional, friendly, and helpful during every single interaction throughout the process. People genuinely appreciate the prompt communication and highly efficient service provided when arranging various vehicle rentals or making new purchases. Many consumers note that the dedicated team always goes above and beyond to swiftly meet urgent daily needs and resolve any unexpected issues. Long-term clients frequently mention returning repeatedly due to the reliable quality, great knowledge, and completely smooth process from start to finish. Reviewers emphasize that dealing with the organization is always a pleasure, resulting in stress-free arrangements and dependable ongoing support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, efficiency, and professionalism across... See more

Service

Clients share positive opinions on service, consistently describing experiences as five-star and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a used van from Yolanda at…

I bought a used van from Yolanda at Wigan and the whole process was seamless and hassle free.
I bought it remotely having viewed a video and when it arrived the van was as described and spotless.
With free delivery and no hassle handover I was very impressed from start to finish and the van was far cheaper than anywhere else.
What’s not to love !

October 18, 2022
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Nick, that's such a wonderful review. I'm delighted that our Yolanda looked after you so magnificently and I'll be sure to pass on your kind praise. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Luton van hire.

Very nice customer service from the minute we walked in. Everything went very smoothly and clear instructions were given. Van was neat.

October 8, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Great to hear, I'm glad everything went well for you. Thanks for your kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent Honest & Down to Earth Hire

Having hired a Ford Luton van from Westwood on two occasions, I would thoroughly recommend Westwood. They recognise that customers are in fact going to take care of their vehicles through choice and don't push silly add on insurance for windscreen breakages, punctures, etc.
Jason & Kate provided a friendly, professional, honest, common sense and professional approach on both occasions. A pleasure to deal with them!

October 4, 2022
Unprompted review
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Reply from Westwoodmotorgroup

That's very kind of you to say Mike, thanks for this wonderful endorsement and I do hope we'll see you again soon. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Hired a Ford luton van & the customer…

Hired a Ford luton van & the customer service was exceptional from start to finish 👌

Pre paid & the van was waiting and ready to go on arrival

Kate was very helpful has always 👍

August 2, 2022
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted that our Kate was able to look after you so well Karen. Thanks for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

I was very happy with the service

I was very happy with the service
.Bethan was really helpful and I would recommend Westwood to anyone

October 3, 2022
Unprompted review
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Reply from Westwoodmotorgroup

You're very kind Daron, I know how happy good reviews make Bethan, so it's been a pleasure to pass on your praise.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Van purchase

Don’t normally leave reviews, but Cliff from Westwood motor group in Bolton went above and beyond when purchasing my van from them. He stuck to his word and sorted any enquiries I had against the van and had it ready for me on the day we agreed, and still insists on doing so after I purchased the van… it goes a long way!
It’s nice to know you’re in good hands.
Thanks for the business Cliff. kind regards; Christopher

September 22, 2022
Unprompted review
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Reply from Westwoodmotorgroup

I've taken some time to pass on your praise Chris, thanks for your business and for taking the time to leave Cliff a review. I wish you many happy, productive miles in your new van.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service from Jason

Great service from Jason. Very professional, pleasant and extremely helpful. Would certainly do business with them again. The van was also immaculate and ran perfectly!

October 1, 2022
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Great to hear, thanks for your review Lance, I'm glad everything went so well for you. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service

Great value, great vehicle and really helpful service from both Jason and Bethan

September 26, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Great to hear! Thanks so much for leaving us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Rented a car via Yolanda

Rented a car via Yolanda. She was so helpful from start to finish. Went all out to make sure i had a car for when i needed. A lovely friendly lady, who made sure the process was simple. Collected and signed for with Cliff who was also friendly and professional had a fab chat!
Great. Would recommend.

September 24, 2022
Unprompted review
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Reply from Westwoodmotorgroup

It gave me great pleasure to pass on your kind words to Yolanda and Cliff. Thanks so much for taking the trouble to leave us a review! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service

Great service, not ripped off like some companies, a fair price & quick efficient service.
Would recommend them to anyone requiring a rental.
Thank you Westwood

September 24, 2022
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks so much Malcolm, I'm glad we were able to look after you!

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Yolanda and her team in the Bolton Branch

Yolanda and her team in the Bolton Branch were outstanding when we purchased our van from them. She was informative, pleasant, extremely well mannered, helpful and courteous throughout the whole process & really is a credit to Westwood Motor Group. The vehicle was serviced, liveried with a tow bar arranged all without fuss and the company were great to deal with all through their representative sales lady Yolanda. My only request would be for Westwood to consider upgrading their office space where they receive customers as although it was clean and presentable it really could do with an upgrade to make it more accommodating and customer friendly. I would highly recommend Yolanda and her team as having fantastic customer service satisfaction levels to a high standard.

August 31, 2022
Unprompted review
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Reply from Westwoodmotorgroup

I'm absolutely blessed to have people like Yolanda on my team and it's the best part of my day when I get the opportunity to pass on praise like yours. Thanks so much for taking the trouble.

Thanks also for your constructive feedback on the customer waiting area, I do want to make sure our premises are as inviting as possible, so I'll take a look at what we can do to improve that space at our Bolton Branch.

- Chris Melling (Managing Director)

Rated 1 out of 5 stars

Being chased by DVLA for non payment of…

Being chased by DVLA for non payment of car tax on a car I part exchanged. Garage have failed to resolve.

Best to avoid this garage. Failed to carry out pre inspection on new vehicle.

I was told by Chris that you would take car of the car tax as it had already been paid by DD. This obviously wasn't done.

I am very familiar with my responsibilities.. Odd that this has never happened to me before; until dealing with this garage.

How do you propose to resolve? Can you email me the copies you say you sent to DVLA?

August 5, 2022
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

As has been pointed out previously, (Please see my response to your last 'review') it is the responsibility of the seller (you) to notify the DVLA that you have sold a vehicle.

This is already very widely known, but any search of the internet will yield an abundance of information on this fact.

If, as appears to be the case, you haven't done this and you're consequently being pursued for unpaid car tax, or fined for failure to declare you've sold your vehicle, while we sympathise, it's not for us to resolve. Although we will, naturally, assist if we can by confirming when the exchange took place etc. You have only to ask.

For your information, following your last 'review', this has been followed up internally and I can confirm that we did post our part of the paperwork to the DVLA along with the paperwork for several other vehicles, however, this does not detract from the fact that the onus is on the seller, not the buyer to advise the authorities.

In respect of your other allegation, and as has also been pointed out previously, every vehicle we sell gets a 140 point inspection prior to sale, including yours. You already know this. I wonder what makes you say otherwise?

This strikes me as an attempt at 'review bombing' rather than a genuine complaint. It may interest you you know that Trustpilot only counts the most recent 'review' from any individual when calculating a 'Trust Score'.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Unbeatable service

I honestly never go anywhere else Chris and the team at Westwood are second to none. The most competitive hire rates and unbeatable customer service levels. Give them a call before going anywhere else.

June 24, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much Gary, aways a pleasure! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

New Van Rental

Just rented a van from Yolanda, She was very helpful and made sure all was ready for pick up. Thank you

June 22, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Thankyou for taking the trouble to leave our Yolanda a kind review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Super company

What can I say apart from Cliff is your man! If you are look for a vehicle look no further. I have had the privilege of Westwood motors of finding a year old transit van and delivering it to my door. They have gone above Expectations and find me the van of my dreams and more. I am so pleased and would highly recommend any one to use these guys. Hope to deals with you again in the future.

June 21, 2022
Unprompted review
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Reply from Westwoodmotorgroup

That's very kind of you, Neil, I'll be sure to pass on your praise to Cliff, I know how much he cares about looking after people, so he'll be delighted with your feedback. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Leased 4 new transits recently through…

Leased 4 new transits recently through cliff and bethan out of the wigan branch. Impeccable service as always from these guys and would highly recommend to anybody. Cheers again guys!

May 10, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Thanks Ashley for your continured business and also for taking the trouble to leave us a review. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great customer service, a pleasure to deal with A+

I bought a van last week from Cliff at the Bolton branch. I am delighted not just with the van, which was a great price, the same as advertised and in super condition but also with the service. Cliff and the female member of staff (not sure of her name) were a delight to deal with. They were friendly and knowledgeable as well as accommodating and professional. I would highly recommend the company and will be visiting and purchasing again from them for my next van.

March 2, 2022
Unprompted review
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Reply from Westwoodmotorgroup

I couldn't ask for a better endorsement than that! Thanks so much for taking the trouble to leave those kind words for Cliff and Yolanda. Passing on praise to members of the Westwood team is always the best part of my day! I wish you and Martin many happy miles in your new Renault! - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great service from Nicola

Hired a van for a day again from here and Nicola was so helpful and efficient and went out of her way to help as was having a nightmare of a day !! Donna in accounts has been so helpful today regarding the refundable deposit, overall a friendly helpful service, would definitely use this company again !

February 21, 2022
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Welcome back Joanne, I'm sorry you've had a trying time, but glad Donna and Nic' were able to look after you and hopefully make a bad day a little better. We look forward to seeing you again next time. - Chris Melling (Managing Director)

Rated 1 out of 5 stars

Called 3 times been in the office but…

Called 3 times been in the office but I'm not worth to reply. Prices on website is a simply clickbait.

February 9, 2022
Unprompted review
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Reply from Westwoodmotorgroup

Customer care is at the heart of everything we do, so I'm always concerned when we receive a review that isn't the full five stars.

However, I do know things go wrong from time to time, even for us, so I'm also grateful for truthful accounts of where we could do better, so that we can further improve what we do.

Please could you let me know which of our branches you called, which one you visited and who you spoke to, so that I may follow this up?

I can assure you that every price on our website is a genuine price and we pride ourselves on being totally honest in that regard. I'd be grateful if you could point me in the direction of the price to which you refer?

I look forward to hearing from you - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Very happy with the service

Very happy with the service. Cliff sorted the van for me with no stress on my end at all. Would recommend five star service

December 29, 2021
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

If you're happy Adam, them I am too, I'm delighted Cliff was able to get you into your van. Best of luck with your new endeavour. - Chris Melling (Managing Director)

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