Westwoodmotorgroup Reviews 

214
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally professional, friendly, and helpful during every single interaction throughout the process. People genuinely appreciate the prompt communication and highly efficient service provided when arranging various vehicle rentals or making new purchases. Many consumers note that the dedicated team always goes above and beyond to swiftly meet urgent daily needs and resolve any unexpected issues. Long-term clients frequently mention returning repeatedly due to the reliable quality, great knowledge, and completely smooth process from start to finish. Reviewers emphasize that dealing with the organization is always a pleasure, resulting in stress-free arrangements and dependable ongoing support.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their friendliness, efficiency, and professionalism across... See more

Service

Clients share positive opinions on service, consistently describing experiences as five-star and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge thank you to everyone at Westwood Motor Group for helping me out at such short notice 🚘 When my car unexpectedly needed repairs, they sorted me with a hire car almost immediately, mean... See more

Company replied

Rated 5 out of 5 stars

Westwood Wigan are absolutely brilliant. They have been supplying me a large number of rental vans for the last 6 months with great service and professionalism. Our demands move so fast yet they adap... See more

Company replied

Rated 5 out of 5 stars

Couldn't recommend Westwood highly Enough! Jason and Beth go above and beyond to ensure our needs are met each and every time we hire from them. I hire multiple vans every month and wouldn't even cons... See more

Company replied

Rated 5 out of 5 stars

Great experience buying a van from Westwood motor group. Jack who facilitated the deal was great at communicating with us as well as Sam who delivered the van - both very professional and lovely peopl... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Est. in 1987, we have provided car and van rental from our site in Wigan to the rest of the U.K. We are proud members of the BVRLA, and the Official Supplier and Sponsor of Wigan Athletic. Offering some of the very best prices backed up with our price check guarantee, whatever size of fleet we can help; providing you with a fast, friendly and efficient service. Whether it's Daily Hire, our Flexible Rental or Contract Hire options, we provide a fantastic vehicle at a great price, backed up with a superior service. Receive free upgrades and additional discounts when you open a Business Account with us. Our fleet vehicles are maintained to the highest standards, which are available to purchase with full service history.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(214)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service by Cliff.
Sale price agreed over phone Subject to viewing and quick service with no fuss.
Followed up to ensure there were no problems.
Would highly recommend.

December 23, 2021
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Glad to hear it Richard, thanks so much for taking the trouble to leave us such a nice review, I hope your shiny new ProCeed serves you and your growing family well. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

First class service

First class service, friendly helpful people, moving home can be very stressful, we hired a Luton from Westwood to get the job done, the process was quick and easy, would I use them again! Most definitely 10/10 for customer service with very competitive prices.

November 28, 2021
Unprompted review
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Reply from Westwoodmotorgroup

I know just how busy and stressful it can be to move house, so I'm very grateful for you taking the time and th trouble to take a moment to leave us such a lovely review. I wish you every happiness in your new home. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Go to Westwood, you won't be disappointed

I was in need of a van as my business has grown. I saw the van I wanted on Autotrader and when I phoned I was told it had already been sold. I spoke to Cliff and explained my situation. He asked me to leave it with him and he'd contact me in a couple of days. Two days later he had got a van perfect for my needs which ticked all the boxes. He sent me a length video of the van, pointing out a few stone chips as well as a the positive aspects. The video was sent because I live 200 miles from Bolton! Luckily I had family local to Bolton and Cliff spent time with my cousin going through everything. Nothing was too much trouble. He kept in regular contact, I bought the vehicle as it was transported down within a couple of days. Cliff assisted with the road tax and has also done follow up calls to see how I am getting on. He is very friendly, personable, takes time to listen as well as being very professional. Thank you gor all your help Cliff and for finding me my new van! Excellent service, after sales and everything in between! Highly recommended.

November 24, 2021
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your very kind review Catherine. I know how much pride Cliff takes in every part of the sales journey, including what goes on after the keys are handed over, so I know how much your glowing endorsement will mean to him. Thank you for taking the trouble.

I'm delighted that you had such a good experience and that you're happy with your new van as well. I wish you many happy miles in it.

- Chris Melling (Managing Director)

Rated 5 out of 5 stars

Great big thank you to cliff on the…

Great big thank you to cliff on the purchase of my van
Smooth transaction,great communication,
And even better aftercare service.
5 star service

November 19, 2021
Unprompted review
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Reply from Westwoodmotorgroup

Thanks Darren for taking the trouble to leave us a review. I'm delighted that our Cliff looked after you so well. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Just bought a new golf TSI from…

Just bought a new golf TSI from Westwood Bolton, excellent service from cliff 👍🏽

November 19, 2021
Unprompted review
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Reply from Westwoodmotorgroup

You're very kind Ryan, thanks for your review. I wish you man happy miles in your shiny new Golf. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Just bought a van from Westwood

Just bought a van from Westwood . I dealt with Kate who was brilliant all the way through. Very pleased with my purchase and the professionalism in dealing with Kate . Thanks again I’ll be back . Alan Mowbray.

October 21, 2021
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

You're very kind Alan. Thanks so much for your business and for taking a moment to share what a great job our Kate has done looking after you. I wish you well in your new van and it goes without saying that you're welcome any time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Outstanding as always!

After buying my 5th van from Westwood over the past few years, it was another professional service from Mike and Kieron at the Wigan branch.

Fast, effortless service from viewing to purchase from Mike who is hands down the most professional member of staff at Westwood Motor Group.

Forget the rest, you’ve found the best... See Big Mike at Westwood Motor Group!

September 9, 2021
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for coming back to us time and time again and also for singling out Mike and Kieron for praise. I wish you well in your latest van and look forward to us helping you with future vehicles. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Cliff was great through every step of…

Cliff was great through every step of purchasing our new van. We will be using Westwood again in the future

September 8, 2021
Unprompted review
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Reply from Westwoodmotorgroup

I'm delighted that our Cliff took such good care of you. Thanks for your review and for your business, I hope we can do just as well for you next time. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

I have used Westwood going on 3 years…

I have used Westwood going on 3 years now always had luxury of having a brand new trouble free drive everyday on business hire I always go threw Bethan she is always helpful and will go out of her way to help I would highly recommend this company 1million percent keep up the good work ,

September 7, 2021
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for choosing us for your business needs Jon and for taking the time out of your day to praise our Bethan. - Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fantastic service really got us out of…

Fantastic service really got us out of a hole when our house removal company let us down. Great staff becky sorted it all no problem hire a Luton for the day and moved into our new home no problem. Great vehicle also.

September 7, 2021
Unprompted review
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Reply from Westwoodmotorgroup

That must have been awful being let down like that, I'm so glad our Becky was able to get you sorted. Thanks for taking the trouble to leave us a review and I wish you every happiness in your new home. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Fantastic service

Hire vans weekly from Westwood Wigan and deal with Nichola. Nothing is too much trouble and very often sorts my rental at very short notice. Absolute pleasure to deal with always a smile on her face an absolute credit to the team they have working there. Would never use anyone else 👍

September 5, 2021
Unprompted review
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Reply from Westwoodmotorgroup

I can honestly say I've never seen our Nic' without a smile, I'm glad I'm not the only one to notice! Thanks for your review Paul and for returning to us time and time again. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Golf GTi- Bethan

Dealt with Bethan from the Wigan branch when hiring my Golf GTi which has been my pride and joy ever since I drove it away. Herself and the team did a fantastic job of keeping me updated of its arrival, super friendly and very smooth transaction. Absolutely brilliant and highly recommend

September 4, 2021
Unprompted review
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Reply from Westwoodmotorgroup

You've chosen well with the MK8 GTi, they're definitely the car to make you smile! Thanks for your business and for taking the trouble to leave us a review. Chris Melling (Managing Director)

Rated 5 out of 5 stars

What a wonderful rental experience

What a wonderful rental experience, easy to pick up, very clean vehicle and well specked.
Bethan was so helpful and as a charity we really appreciated the amazing rate to help with our summer lunch project.

September 3, 2021
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

You're very kind Dave, I'm so glad we were able to provide a van to help you with the incredible work you do around Bolton, the world is a brighter place thanks to you. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Westwood are the perfect business partner…

Westwood are by far a perfect partner to service your business needs, Kate is simply put ‘Wonder Woman’! In a world where vans are few and far between, she always pulls it out the bag. The whole team are fantastic, nothing is too much trouble, like the day your due to
Collect your newest three company vehicles, and you decide to add Dash Cams, not a problem, they will be ready later this morning. Having long term hires are so flexible, when the vans are due a service, flexibility is key, and that’s what you get. Kieron in the workshop is super efficient and controls a tight schedule, ensuring you are in and out in no time, four tyres and an oil change in 20 minutes whilst have a brew, perfect service.

September 2, 2021
Unprompted review
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Reply from Westwoodmotorgroup

You're absolutely right Gareth! Kate is without a doubt, our very own Linda Carter! Thanks for giving her and Kieron some recognition.

We know how important schedules and timing are in the logistics business, so I'm delighted that our team have been able to look after you so skilfully. Thanks for your continued business and for taking the trouble to leave us such a glowing endorsement. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Amazing service and an amazing company

Amazing service and an amazing company. Special mention to Bethan who is a credit to the team. Made all the process relaxing and stress free. I will definitely be using this company again

September 2, 2021
Unprompted review
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Reply from Westwoodmotorgroup

Thanks for your amazing review Robert, I couldn't ask for more. We look forward to looking after again next time. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Highly recommend

Kieron has looked after my company vehicles for a few years now . Honestly wouldn’t use anyone else . Great knowledge and always peace of mind that you aren’t getting ripped off with the job not being done properly. Highly recommend .

September 2, 2021
Unprompted review
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Reply from Westwoodmotorgroup

I know how much your review will mean to Kieron, thanks for singling out our talented Head Technician for praise and for your recommedation. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent & Exceptional all round

I have worked with Bethan from Westwood for about 12 months now we have a number of vehicles on long and short term contracts. The service we received is exceptional always. Customer service when visiting the branch is excellent and always greeted in a friendly manner. They are open 7 days for us it work perfectly for our business if we require a vehicle it’s always a call away and the vehicle is promptly. Can’t wait for 2022 when I transfer over to Westwood for my 30 LWB Vans.

September 2, 2021
Unprompted review
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Reply from Westwoodmotorgroup

It's always an absolute pleasure to welcome you Imran and I know how happy Bethan is to look after your vehicle needs. Thanks so much for your review and for your continued business. Chris Melling (Managing Director)

Rated 5 out of 5 stars

We needed a hire car urgently for one…

We needed a hire car urgently for one of our directors. I spoke with Bethan at Westwood who dealt with the enquiry professionally and swiftly. Highly recommended for service and price!

September 2, 2021
Unprompted review
Westwoodmotorgroup logo

Reply from Westwoodmotorgroup

Thanks for taking the trouble to leave us a review, I'm delighted that Bethan got you sorted out and on your way. Chris Melling (Managing Director)

Rated 5 out of 5 stars

Excellent service at Westwood motors!

My partner and I hired a van at short notice to move into our new home. Nichola arranged everything for us within five minutes, the service she provided was efficient, highly organised and professional. Nothing was too much trouble, she was kind and helpful. The day we collected the van everything was there ready to go, nice and quick! Would 100% recommend Westwood motors and would definitely use them again.

September 2, 2021
Unprompted review
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Reply from Westwoodmotorgroup

Thanks so much for your glowing endorsement. I'm glad our Nic' was able to take at least some of the stress out of your house move. I wish you every happiness in your new abode. Chris Melling (Managing Director)

Rated 5 out of 5 stars

I regularly hire vans at very short…

I regularly hire vans at very short notice for both Uk and foreign use . The whole process is very uncomplicated.
Everything is explained and covered .
I am always presented with a clean and modern van
I would highly recommend Westwood motors and thank Nicola for her professionalism every time I go .

September 2, 2021
Unprompted review
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Reply from Westwoodmotorgroup

You're very kind Mark, thaks so much for taking the trouble to leave us a review, I'm glad our Nic' looked after you so well. Chris Melling (Managing Director)

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