Fahim & Prem from WeVee helped me along the way with my company's car lease. They have been really helpful explaining the process and guiding me through every step, giving that extra special touch tha... See more
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William Hann was excellent and tactfully chased my enquiry which was several months previous, and listened to my needs. He was knowledgeable on the product options (some of which was only just release... See more
Company replied
Great services since day one, thanks a lot Fahim Chowdhury for your dedication and patience dealing with such needy customer(s) and still following after delivery, happy to give really positive fee... See more
Started well - everything great getting the initial deal sorted. Then a big problem as we did the paperwork but WeVee didn't actually order the car. So we went back to square one after a lot of chas... See more
Company details
Written by the company
Our EcoMute electric car salary sacrifice scheme, offers a brilliantly smart way for employees to save on their next electric vehicle. Our innovative approach is not just about making electric cars more accessible for employees; it's about supporting employers in their journey towards corporate decarbonisation, specifically targeting Scope 3 GHG emissions. We understand the importance of climate action and the role that reducing emissions from travel can play in this. By choosing our salary sacrifice scheme, employees can enjoy significant savings on the cost of an electric vehicle, including benefits such as reduced income tax and National Insurance contributions. It's a win-win: staff get to drive away in their dream electric car for less, and businesses can take a giant leap forward in their sustainability goals. Our commitment goes beyond just offering savings. We're dedicated to providing exceptional support throughout the entire process, from choosing the right electric vehicle to seamless delivery and aftercare. By partnering with us, you're not just making a smart financial decision; you're joining a movement towards a cleaner, greener future. Join us in driving change, one commute at a time.
Contact info
One Lyric Square, W6 0NB, London, United Kingdom
- 020 8012 8190
- hello@WeVee.uk
- wevee.uk
4.4
Excellent
567 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Overall very disapointing
After expressing an interest Wevee went in to sales mode. Sending me a list of cars that are available in a matter of 1 to 3 weeks. I selected my spec and had my paperwork. there was then a delay and emails went unanswered or fobbed off. Eventually I was told that this vehicle is no longer available at this price. A factory order could be placed with a 9 month wait and the price would be higher.
I was then given a list of other cars and was promised the delivery Team would be in touch in 2 to 3 days at the latest. 2 months later i took delivery of my car. Although it was a lower spec than I wanted I just wanted to move on and get out of my hire car. New car registrations are now 24 plates and my "New" car was registered in November 2023 so not actually new. Overall very disappointing and deceptive as I now have a 3 year lease for a car that is already 10 months old.
September 6, 2024
Professional and speedy quoting
Professional and speedy quoting. Was in receipt of the EV in two weeks from acceptance date. Great service. Would recommend
August 5, 2024
car delivered to my door
car delivered to my door, guy was knowledgeable about the car and charging. great car (Cupra Born) which surpassed my expectations!
August 5, 2024
Friendly
Friendly, helpful staff. Got me an excellent deal which has saved me a lot of money.
August 7, 2024
Excellent customer service from start…
Excellent customer service from start to finish. Really helpful people from the initial contact, throughout the process and including the delivery driver who took the time to answer questions. Really pleased with the car and the service and would highly recommend.
July 22, 2024
No communication
The initial conversations at the beginning of the deal was prompt and updated, but after the confirmation of the vehicle and delivery was with absolutely no communication. Had to waste a whole day from work waiting for the delivery of the new car.
June 25, 2024
Great service
Mira was fantastic, demonstrated good knowledge and was efficient with my query
July 5, 2024
I recently purchased a car through…
I recently purchased a car through Wevee, and I had the pleasure of working with Natalie Crawley. From start to finish, Natalie was outstanding in her role. She was incredibly knowledgeable about the various options available and took the time to understand my needs and preferences. Her professionalism and attention to detail made the entire process smooth and stress-free.
Natalie’s communication skills were top-notch; she kept me informed at every stage and promptly answered all my questions. Her friendly demeanor and genuine willingness to help were much appreciated. Thanks to Natalie, I felt confident in my purchase decision and am extremely satisfied with my new car.
I highly recommend Natalie Crawley to anyone looking to buy a car through Wevee. Her dedication to customer satisfaction and her expertise truly set her apart
June 28, 2024
Reply from WeVee
Dear Afraaz,
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear about your positive experience with Natalie Crawley and our WeVee team. Natalie exemplifies the values we hold dear—commitment, professionalism, and enthusiasm. It's fantastic to know that her knowledge and attention to detail made your car purchasing process smooth and stress-free.
We appreciate your kind words about Natalie’s communication skills and friendly demeanour. We’re glad she could provide the support and confidence you needed. Your satisfaction with your new car is our ultimate goal, and it’s rewarding to hear that we achieved it.
Thank you for recommending Natalie and WeVee. We look forward to assisting you in the future and welcoming you to our community of EcoMuters.
Together we're electric ⚡
The WeVee Team
The service was excellent from start to…
The service was excellent from start to finish. My sales contact was miles ahead of the competition and was relentless in getting what I wanted as I was probably quite challenging. This is the second vehicle I've ordered through WeVee and I will be placing for a third very soon.
June 28, 2024
Reply from WeVee
Dear James,
Thank you for your fantastic review.
We’re delighted to hear that you had an excellent experience with us from start to finish. It’s especially gratifying to know that your sales contact went above and beyond to meet your needs, even when they were challenging. At WeVee, our team is dedicated to providing outstanding service and ensuring our customers get exactly what they’re looking for.
We’re thrilled that this is your second vehicle with us and that you’re already considering a third. Your continued trust and loyalty mean a lot to us. We look forward to assisting you again soon and continuing to exceed your expectations.
Together we're electric ⚡
The WeVee Team
The car was delivered to my home…
The car was delivered to my home address, and the follow-up from the team was good.
The journey from placing the order to delivery was well managed by the team.
June 24, 2024
Reply from WeVee
Dear Agnelo,
Thank you for your wonderful review.
We’re delighted to hear that your car was delivered smoothly to your home and that our team's follow-up met your expectations. Managing the entire journey from order to delivery with care and efficiency is what we strive for, and it’s great to know we succeeded in your case.
Your feedback is much appreciated, and we’re pleased that you had a positive experience with WeVee. We look forward to serving you again in the future.
Together we're electric ⚡
The WeVee Team
Great service
Really impressed with the amazing service from Sisiwe. She was always there on the end of the phone if you had any questions and very responsive.
June 20, 2024
Reply from WeVee
Dear Beena,
Thank you so much for the electrifying 5-star review! We're over the moon to hear about your positive experience with Sisiwe. It sounds like she truly sparked some joy with her amazing service and responsiveness.
We're charged up and ready to assist you anytime you need. If you have any more questions or just want to chat, feel free to give us a buzz.
Thanks again for the glowing review!
Best regards,
The WeVee Team ⚡
Fantastic!!!
The whole experience was seamless. From quote stage nothing was too much trouble with requesting updated quotes. Speedy response and the after sales service was just as good answering my queries promptly. Wevee the way forward for all your EV needs.
March 28, 2024
Reply from WeVee
Dear Kyle,
Thank you for the fantastic 5-star review! We're absolutely thrilled to hear that your experience was seamless from start to finish. It’s wonderful to know that our team was able to provide speedy responses and top-notch after-sales service.
We're especially excited that you chose the Cupra through our EcoMute programme—talk about a "born" winner! We’re delighted to be your go-to for all your EV needs—WeVee really is the way forward! If you have any more questions or need further assistance, don't hesitate to reach out. We're always here to help!
Thanks again for the glowing review!
Best regards,
The WeVee Team ⚡
Great job on selecting the car and…
Great job on selecting the car and pricing the lease up (with several revisions from me) and on delivery day organising collection of my old car and delivery of the new one in a short time window.
March 27, 2024
Unprompted review
I had an amazing experience with Wevee
I had an amazing experience with Wevee. My new car is beautiful and everything they promised. After being let down by Volvo, Noel at Wevee did everything he could to make sure that I received my car within a 2 week period. Great communication and price. Would definitely recommend.
February 15, 2024
Unprompted review
Reply from WeVee
Thank you so much for sharing your positive experience with WeVee. We're thrilled to hear you're enjoying your beautiful new electric car and that Noel was able to assist you effectively, especially after your initial setback with Volvo.
Excellent customer service and communication are at the heart of what we do, and we're delighted that Noel exemplified these qualities. Enjoy driving your new electric vehicle, and we look forward to continuing to support you in the future. Your recommendation means the world to us.
Best regards,
The WeVee team ⚡
Reply from WeVee
Thank you for taking the time to leave us such a positive review! We're thrilled to hear you've enjoyed our service and found our team to be friendly and responsive.
It's our goal to provide exceptional support and make the transition to electric cars as smooth as possible for our clients. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out.
Best regards,
The WeVee team ⚡
Don't believe the timelines
Started well with good communication but once I had the car ordered things went downhill. I had been advised the car would come in around 2 weeks - it actually took over 2 months. Paperwork was slow, communication stopped, several apparently booked delivery dates were missed. Around 30 chasing emails were made and was constantly told "they were doing everything they could". Set your timeline expectations very low if you are going to go with them.
February 7, 2024
Unprompted review
Reply from WeVee
Thank you for taking the time to share your feedback. We sincerely apologise for the delays and communication issues you experienced. The extended delivery time, particularly with a new carmaker entering the UK market, presented unforeseen challenges on this occasion.
We also understand the frustration this caused, especially with the missed delivery dates and the volume of follow-up required on your part. Your feedback is invaluable in helping us improve our processes and communication.
Please rest assured, we are actively working on enhancing our customer service to prevent such situations in the future. We appreciate your patience and are here to support you further if needed.
Best regards,
The WeVee team ⚡
Dreadful customer service
Awful company to deal with, ordered my second car through them, was expecting g new model Polestar, but received the old model ( the same as the one I already had but inferior spec). Dealt with my complaint really badly; blamed me for not realising which model they meant, refused to answer my phone calls to discuss it, would not call me back and ignored my written complaint.
November 29, 2023
Unprompted review
Great experience
Great experience, from ordering to completion everything went smoothly, I would highly recommend.
November 17, 2023
Reply from WeVee
Thank you ever so much for your splendid review! We're absolutely delighted to hear that your experience, from ordering through to completion, was seamless.
Recommendations like yours truly mean the world to us. Should you need any further assistance or have any questions, please don't hesitate to get in touch. Happy motoring!
Best regards,
The WeVee team ⚡
Reply from WeVee
Thank you for sharing your experience with us on Trustpilot. We're delighted to hear that our team could address your questions and alleviate any anxieties you had regarding the delivery of your new car. Your satisfaction is our top priority, and we're here to make the transition to electric driving as smooth as possible.
Should you need any further assistance or have more questions, please don't hesitate to reach out. Happy driving in your new electric vehicle!
Best regards,
The WeVee team ⚡
Reply from WeVee
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear you found our service efficient and to your satisfaction. It's our goal to keep delivering great service to our customers.
Safe and happy driving in your new electric car!
Best regards,
The WeVee team ⚡
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