The ordering was easy and painless. The shipping far faster than expected. But what was bought far exceeded expectations even today over a year and a half later. The owner always marvels at how long t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Beautiful stockings that suits my vintage wardrobe perfectly no matter what colours I'm wearing. I think I actually have a full set of coloured seamed stockings now and I always get comments on how l... See more
I was lucky enough to go for a fitting and I’m over the moon with my Glamour Merry Widow corset. It was such a special experience as thy fitting me just before Christmas, I was able to explore other s... See more
Company replied
I visited the HQ for a fitting and Charlie was an absolute delight! She helped me find the perfect bras and shapewear, and even found me a lovely dress that fit perfectly. She was friendly, helpful an... See more
Company details
Written by the company
What Katie Did is a world-renowned British brand creating exquisite vintage-inspired lingerie and fashion since 1999. As one of the leading brands in our niche, we take great pride in our legacy of crafting pieces that capture the glamour, elegance and beauty of eras past. Our iconic designs have graced the covers of prestigious magazines like Vogue and Harper's Bazaar. What Katie Did creations are also regularly featured on stage and screen, from West End theatres in London to Broadway shows in New York and Hollywood films. While we've grown to be internationally recognized, at heart we remain a small, close-knit company. Everything, from design to production to shipping orders, is done in-house by our dedicated team. Providing personalized customer service and building relationships with our valued customers is extremely important to us. We welcome you to share your experiences with What Katie Did here on Trustpilot. Your feedback is immensely valuable in helping us continue to provide the highest quality products and service. Whether you have purchased from us for years or are a first-time customer, we would be delighted to hear your honest thoughts. Thank you for supporting our small business and our passion for vintage-inspired fashion!
Contact info
Unit 8 The Old Mill, RG8 7HY, Reading, United Kingdom
- 0345 430 8743
- mailorder@whatkatiedid.com
- whatkatiedid.com
4.7
Excellent
155 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Awesome customer service
I have just received my replacement Celia garter belt and it is perfect (the first one had defective garter clips). The customer service was really awesome and I am very satisfied with the way they addressed the issue. I highly recommend this company. Thank you very much!
October 29, 2024
Fabulous in every way.
The bra I bought arrived quickly and was utterly beautiful. I had to exchange it for a slightly different size, which was simple and stress-free, and the replacement arrived a couple of days later. Great customer service.
October 29, 2024
Restock please!
I love the items I've purchased, and the glamorous 1950s silhouette they give my body. I'd give WKD a 5 star rating if only they'd hurry up and restock some of the other items I've been eyeballing!
October 28, 2024
Pull on Suspenders
I’ve recently bought a pull on suspender belt .
It arrived super quick and it fits beautifully.
I’d certainly by. It again x love Sheila
October 11, 2024
Unprompted review
I am very glad about my purchase
I am very glad about my purchase. The skirt is a great basic that every style icon should own. The bonus is the fair fabric, in India. The pull over is also a good basic. High quality item. The dolman sleeves give the perfect pin-up style. The parcel comes in a nicely wrapped paper, as a gift from a passionate owner. I definitively adore that small business.
September 25, 2024
Hollywood Glamour!!
I absolutely love my 1930s Lounging Robe in Peach! I needed something a little special and Wow! I feel like a Hollywood Movie Star. I am a bit chunky and was worried about my shape in such a light color, but the cut and fabric make me look and feel fantastic! Thank you so much!
September 24, 2024
Beautiful top quality products
Beautiful quality products. A wonderful British Brand and family business who apply passion, imagination and care in every garment. I love Katie's dresses, petticoats, corsets and stockings, as does my husband!
Always a pleasure to visit the stand at Goodwood Revival every year and I have been a loyal customer for many years now.
September 24, 2024
Always a great experience shopping with…
Always a great experience shopping with WKD. Responsible recycled packaging and pretty paper, quick delivery, great quality products…
August 27, 2024
Completely satisfied
The underwear was exactly as depicted in the ad. The colors are beautiful and the fit was perfect. The garters are not the cheap version like other brands. Delivery was on time. I definitely will be ordering more items in the future.
July 29, 2024
Easy to order and fast shipping
Easy to order and fast shipping! I got what I wanted and am very happy with my purchase Thank you!
July 29, 2024
What Katie did 5 Stars, Parcel Force 0 Stars
What Katie did (5 stars) but let down by parcel force chosen delivery company (0 stars) who when delivering the signed for parcel forged my signature and left it on the front door step as we were out, luckily I phoned a neighbour to take it in, suggest you change your courier provider.
July 29, 2024
Reply from What Katie Did
Thank you so much for your review and I'm sorry the Royal Mail let us down. We're continually looking at delivery options and a lot of the time it is down to your local delivery person, not the shipping company, so it's difficult to know whether a change will make things better or worse.
Reply from What Katie Did
Thank you so much for your 5* review and for all your orders. Wow! I think we should be sending you ***** by return!
I love What Katie Did
I love What Katie Did! Their products are always top notch in design and materials. What's better is that the pieces really hold up for day to day wear and yet still look fantastic. I've been buying from them for years and always come back for more. Their customer service is always great too. Knowledgeable and friendly. They actually know about the products they sell. I recommend them to everyone looking for vintage style underpinnings and stockings.
July 25, 2024
Reply from What Katie Did
Thank you so much for your repeat orders and for taking the time to leave a review, it's very much appreciated.
Best small business ever
I have ordered a few times with WKD. It's obviously a small, lovingly run company with passionate folks putting their life and soul into what they do because I've only ever had great experiences. High quality unique product, swift deliveries, top customer service. I always look forward to getting WKD emails in my inbox.
July 13, 2024
Unprompted review
Reply from What Katie Did
Thank you so much. You're right, our company is a lot smaller than people imagine and we really do care about each and every one of our customers. I'm glad you like the newsletters too!
This corset is nice with a couple flaws
This corset is nice, I really like that it has a waist ribbon/band to keep weight distribution happy. It also has nice lined up boning around the front and back especially, and I love the modesty panel being detachable and having boning. However, I wish the peach came with actual cord like the black corset does. The ribbon feels kinda cheap and has the possibility of fraying or pulling threads. I know being able to find peach cord would be really hard, but still, a lot of corset wearers don’t like ribbon lacing so I wish the option was there. Also kinda unhappy with how some of the fabric lays. It appears that some of the inner panels are a bit smaller than the outside panels, making the outside panels lay kinda weird/have a loose look even when put on and stretched. Also the front bunk bent after putting it on once. Maybe we were too rough with it but I’ve worn a lot of corsets and this is my first time having a busk bend. The boning is pretty thin but the overall corset is thick so it’s not too big of a deal. It’s a nice corset and the issues I have are things only experienced corset wearers would notice, but worth noting for such an expensive purchase.
June 24, 2024
Reply from What Katie Did
Thanks so much for leaving us a review. We've been making our peach corsets with ribbon laces since 2004 and I wear them a lot during the Summer and have never had a ribbon break. We have had a few queries about them, but have never had any complaints about them breaking. As you say, it's difficult to get the cord to colour match, but rest assured the ribbon has been thoroughly tested.
I've emailed you privately about the busk and fabric issue.
Good Service and Lovely Undies
Helpful service and advice on sizing , finding the right items . Prompt dispatch and lovely items , well made , good fit , comfy and very pretty
June 25, 2024
Unprompted review
Reply from What Katie Did
Hi Helen, thank you so much!
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