Wheels Motorcycles Reviews 

267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely knowledgeable, patient, and welcoming throughout the entire vehicle purchase journey. People note that the sales atmosphere is completely relaxed and pressure-free, making it wonderfully easy to browse models and test ride motorcycles. Buyers also highlight that trading in older vehicles and finalizing deals is handled efficiently with fair pricing. However, some customers also noted occasional communication delays or minor oversights regarding vehicle preparation right after collection. A few reviewers mentioned experiencing small mechanical issues or unexpected expenses that required extra attention to resolve following the sale.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the professional, helpful, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that bikes arrived in great condition,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and... See more

Price

Consumers find price to be positive and consistently report satisfaction with fair deals, reasonable trade-in... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple and effective sales process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, effective sales experience. Joe Scott is a superb salesman, a fellow biker and clearly very passionate about his brand. Nothing was pressurized, the bike I went to see was there and wow !!, I... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorcycle Dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(267)

42 reviews in the last 12 months

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Rated 2 out of 5 stars

V7 annual service heist (?)

V7 annual service was just short of £500 (though magazine reviews say c.£180 ? ). Informed by service dept. that valve settings need checking 'annually', although Guzzi say 6000mls ( who to believe ? ). Love the bike but, sadly, it'll most probably go before the next service here. Feels like an unaffordable / or rip-off situation whatever. Very saddened.

August 17, 2023
Unprompted review
Rated 5 out of 5 stars

Wheels (Peterborough)

Had a great experience at Wheels (Peterborough) ,Phil at Wheels where I bought my new Honda Hornet was very informative and knowledgeable and made the whole process easy, can't rate Wheels highly enough, would definitely buy from here again, recommended dealer.

August 22, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi David,

Thanks for taking the time to leave a 5* review about your recent purchase of your new Honda Hornet! We're glad to hear you were impressed with Phil and the purchase process.

We hope to hear from you again soon and ride safe,

Wheels Motorcycles

Rated 1 out of 5 stars

Massive service costs.

Having bought a nearly new bike, with just 80 miles on it, I was quite pleased, a reasonable deal. Not a great one, but they have to make money I guess. The problem came when it comes to servicing. I did about 300 miles before the first service and they wanted £500. Then almost £1500 for a major service the following year when I’ve only done about another 2000 miles. They say they are following the Suzuki service plan but that makes zero sense to me. I took it to a Suzuki specialist who said I wouldn’t need a major service next year. He is now servicing my bike at a fraction of the cost. I gather now that servicing is where they make their money, not in bike sales. Disappointed.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

It was a pleasure dealing with Joe…

It was a pleasure dealing with Joe Scott, so refreshing having a proactive professional taking you through the sales process. Joe came across as being knowledgeable, as well as genuinely friendly, and an excellent communicator. I would recommend Joe to anyone looking to purchase a bike from Wheels Motorcycles (I recently took delivery of a Kawasaki Z H2 (bonkers!)

August 5, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi George,

Thank you for taking the time to leave a 5* review for Wheels Motorcycles. We're glad to see Joe provided the high level of service we strive for!

We hope to hear from you again soon and ride safe!
Wheels Motorcycles

Rated 1 out of 5 stars

Shocking

All I can say is , I have the most horrible experience with the after sale team that’s after I have purchased 8k motorcycle
This is addition to my first review after I read what wheels motorcycle put .
First of all I am new to all this and I followed what I you guys said and n one called me or follow up after I brought the bike surely that’s something you do with customers when they buy new bike .so I came for 2 services as I was advised and then I didn’t even use the bike that much as it’s been sitting in the garage anyway . So one the person that I spoke to was so rude about it two why I haven’t been advised to do these things as even if the bike didn’t do mileage yes as I mentioned I don’t know much about bikes and it’s my first bike but instead I had you should’ve done this and you should’ve done that and when I asked you can always ask the sales man that sold me the bike if he did explain things properly the answer was he is not with us anymore but we are sure that he did so basically I am laying.
I had brand new cars before and they always remind you when something needs doing to your car and they call you to check if you still happy with your car and in this case you didn’t do non of that you didn’t even bothered to ask how is the bike so anyway the bike is new touch wood nothing will happen to it and I got it serviced by a Yamaha dealer and I will sell it next year but one thing for sure you the one lost my custom and I will never step a foot in one of your branches .

August 5, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

I have followed this up with the sales manager in regards to your review. On our records it shows you purchased your motorcycle approximately 3 years ago meaning your manufacturers warranty would have expired by the time of your phone call. We also would like to point out that you had only had your bike serviced at the 600 mile service but no other services with Wheels branches after. Our Lifetime Guarantee states that to continue your guarantee that the bike must be MOT'd & serviced with us at the correct intervals which you did not adhere too.

We appreciate your frustration and wish you all the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Great service

Great service from knowledgeable, friendly staff. Ended up buying a new lid and new boots.

July 26, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Karen,

Thank you for leaving a 5* review for your recent purchase!

Rated 5 out of 5 stars

fantastic after sales service

The best online purchasing experience I've ever has. Ordered 4 items. All arrived as scheduled. 2 were a bit small/tight.
Discussed with sales and returned and exchanged but what made it extra special was the jacket was custom made to fit a zero extra cost. Fast replies and what I consider above and beyond service. I will 100% purchase from these guys and girls over and over.

July 7, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a 5* review on your recent purchase and exchange with our clothing team! Always happy to help and we hope to speak to you again soon!

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Absolutely awesome!

Absolutely awesome! I ordered a Dainese t-shirt around 3pm and it was delivered the next morning. Excellent service and wouldn’t hesitate to recommend.

July 18, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Jane,

Thank you for taking the time to leave a 5* review on your purchase. We're pleased you were impressed with the quick delivery!

We hope to hear from you again soon,
Wheels Motorcycles

Rated 5 out of 5 stars

Great price and delivered on time

Great price and delivered on time. Kept updated throughout process.

July 15, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thank you for leaving a 5* review for Wheels Motorcycles! We hope you enjoy your purchase.

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Joe was an absolute pleasure helped me…

Joe was an absolute pleasure helped me out sorted everything there and then can't thank him and matt enough the pair of then ild never think of going anywere else in the future from now

July 17, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Matthew,

Thank you for leaving a 5* review on Wheels Motorcycles! We're glad Joe & Matt were able to help you! I'll pass along your feedback to them too.

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Above and beyond helpful

Took bike in for first service on the wrong date but no problem for Wheels as they did it anyway! Friendly staff and fantastic service thank you very much.

July 15, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Lisa,

Thank you for taking the time to leave a 5* review on Wheels Motorcycles! The team were happy to help!

All the best,
Wheels Motorcycles

Rated 4 out of 5 stars

Very Good

Great choice of products at competitive prices and delivered very quickly. I would definitely shop here again

June 5, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thank you for taking the time to leave a 4* review on your recent purchase from Wheels Motorcycles,

We hope to hear from you again soon,

Thanks,
Wheels Motorcycles

Rated 5 out of 5 stars

Very Friendly staff

Very Friendly staff. Professional service received. Also used one of their z400s for the day while I waited for my service to be done. So had a little potter about on a bike id never tried before :)

July 7, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Stephen,

Thank you for taking the time to leave a 5* review on Wheels Motorcycles. We're glad you had a great experience with our service team and enjoyed your courtesy bike too!

We hope to see you again soon,

All the best,

Wheels Motorcycles

Rated 5 out of 5 stars

Great product

Great product . Great price. Really fast delivery. All the things you could ask for.

June 20, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thank you for taking the time to leave some feedback! Hope to hear from you again soon.

All the the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Buying Aprilia Rsv4

Thanks to Joe Scott and his Team for supplying servicing Shodding and delivering my 2020 Rsv4 outstanding service. Thanks again Joe.

June 7, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi James,

Thank you for taking the time to leave a review with your purchase the Aprilia RSV4. We're pleased you were impressed with Wheels and Joe and the rest of the teams help. We hope to hear from you again soon.

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Ive bin to the store and both of the…

Ive bin to the store and both of the female staff that helped me with my boots were excelent very nice and lovely and able to have a giggle and ordering online easy ans very quick... great place to send ur money

June 11, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Lee,

Thank you for the 5* Review of Wheels! We're glad the team in clothing were able to help and had a fantastic experience.

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Very happy with 'Wheels Motorcycles' in…

Very happy with 'Wheels Motorcycles' in the purchase of my new Motorcycle.

June 10, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Graham,

Thank you for your 5* Review on Wheels! We hope to hear from you again soon.

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Joe was fantastic and very…

Joe was fantastic and very knowledgeable, if he didn’t know the answer to our questions he found out for us. Very efficient friendly and helpful, we would 100% recommend.

June 2, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a 5* review for Wheels Motorcycles! We're glad the team were able to help. I'll pass your feedback along to Joe too

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Top service from Josh and the guys at…

Top service from Josh and the guys at wheels… quick and easy, helped me where i needed

May 28, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Thomas,

Thank you for leaving a 5* review about your recent purchase from Wheels! We're pleased the team could you help you and we hope to hear from you again soon!

All the best,
Wheels Motorcycles

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