Wheels Motorcycles Reviews 

267
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely knowledgeable, patient, and welcoming throughout the entire vehicle purchase journey. People note that the sales atmosphere is completely relaxed and pressure-free, making it wonderfully easy to browse models and test ride motorcycles. Buyers also highlight that trading in older vehicles and finalizing deals is handled efficiently with fair pricing. However, some customers also noted occasional communication delays or minor oversights regarding vehicle preparation right after collection. A few reviewers mentioned experiencing small mechanical issues or unexpected expenses that required extra attention to resolve following the sale.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising the professional, helpful, and friendly... See more

Product

Reviewers mention positive feedback about product quality, noting that bikes arrived in great condition,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, prompt, and... See more

Price

Consumers find price to be positive and consistently report satisfaction with fair deals, reasonable trade-in... See more

User experience

Users describe satisfaction with the user experience, highlighting a simple and effective sales process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simple, effective sales experience. Joe Scott is a superb salesman, a fellow biker and clearly very passionate about his brand. Nothing was pressurized, the bike I went to see was there and wow !!, I... See more

Rated 5 out of 5 stars

Bought a bike off Wheels in Peterborough, didn't view it and trusted the comprehensive video I was sent. Excellent service off Joe Scott who dealt with my sale. Informative, professional and polite.... See more

Rated 5 out of 5 stars

Fantastic service and advice when purchasing a used Aprilia Tuono 660 - Joe in the Peterborough branch was great, he’s your guy! Nice, simple, friendly and hassle free, just what you want when buying... See more

Rated 5 out of 5 stars

Rang John to buy a royal Enfield guerrilla. He made the arrangements and had the bike pre delivery inspected, and arranged delivery very quickly. Bike arrived and was expertly off loaded and wheeled... See more


Company details

  1. Motorcycle Dealer

Written by the company

East Anglia's largest motorbike dealership. Franchises inc. Suzuki, Aprilia, Kawasaki, Honda, Vespa, Piaggio, Moto Guzzi, Mutt, Zero & Super Soco.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

267 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(267)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No complaints - great prices & service

Living in the north, I’ve never heard of Wheels until this purchase.
Happy with the service, best price I had seen after searching the internet and local stores.
Delivery was quick and I’ll definitely consider wheels in future!

February 24, 2024
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Neil,

Thank you for taking the time to leave a 5* review on your recent purchase from Wheels Motorcycles. We're pleased to see you were impressed with the service our team provided!

We hope to hear from you again in the future!

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Would recommend Wheels Honda.

I have previously Brought a bike from Honda, about 5 months ago what I had amazing service when required for example my datatracker was playing up i returned and they manged to sort it all out for free under the warrantee what's very nice of them, 5 Months later I got involved in a Accident what wasn't my fault Once this was sorted I went back to wheels and on that same day I Brought a bike my sales Rep was Steven, I would Highly recommend anyone to go to wheels for a service or just looking around everyone is always willing to help and again amazing service.

March 4, 2024
Unprompted review
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Reply from Wheels Motorcycles

Hi James,

Thank you for taking the time to leave a 5* review for Wheels Motorcycles! We're glad to hear that you have been impressed with the team in Honda not once, but twice! I will also pass on your glowing feedback to the team.

We hope to see you again soon,

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

From start to finish a brilliant…

From start to finish a brilliant experience. Communication, the logistics of having a bike delivered and the delivery process. Thanks to Joe and the team.

February 27, 2024
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Neil,

Thank you for taking the time to leave a 5* review for Wheels Motorcycles via Trustpilot! We're glad to see you were impressed with the service delivered across the different teams. I will also pass on your feedback to Joe.

We hope to hear from you again soon,

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Amazing service from Joe Scott

Amazing service from Joe Scott, I will be back to buy again, bought an Aprilia Tuono v4. Factoy, bike was better than he described. Fantastic buying experience and a lifetime warranty too, many thanks everyone at Wheels

February 23, 2024
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Stewart,

Thank you for taking the time to leave a 5* review on your recent purchase. We're pleased to see you were impressed with the service from Joe and the rest of the team!

Enjoy your V4 Factory and we hope to see you soon,

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Fast delivery

January 22, 2024
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Richard,

Thank you for your 5* feedback on your recent purchase!

Best,
Wheels Motorcycles

Rated 5 out of 5 stars

purchased an Aprilia rs660 two days…

purchased an Aprilia rs660 two days before Christmas and this is the third bike purchased from them always great service and happy to chat I must add the gentleman in parts went above and beyond even helping us secure the bike in the van I didn't take his name but x lorry driver thanks to him I and the team I will be back great service as usual

December 23, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a 5* review for your recent purchase. We're glad to hear you were impressed with the team including the parts and delivery team!

We hope to hear from you again soon and all the best,

Wheels Motorcycles

Rated 5 out of 5 stars

It was great dealing with joe from…

It was great dealing with joe from start to finish.
Always kept me informed from my 1st inquiry to right after the the bike delivered to make sure everything went smoothly.
Would definitely use wheels and would ask to deal with joe again!

December 22, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Rob,

Thank you so much for taking the time to leave a 5* review for your recent purchase from Wheels. We're glad to see you were impressed with the team and Joe in particular. I will pass your feedback on to Joe too!

We look forward to hearing from you soon and all the best,
Wheels Motorcycles

Rated 5 out of 5 stars

I bought an Air Tech 3 jacket and I was…

I bought an Air Tech 3 jacket and I was able to agree initially that I could exchange it if the size was incorrect (it wasn't!). The jacket itself arrived two days later and I am really happy with it

December 16, 2023
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Reply from Wheels Motorcycles

Hi Julian,

Thank you for taking the time to leave a review on your purchase! We're happy to hear that the exchanged item came quickly and that you're pleased with it. I will pass on your kind feedback to the clothing team.

All the best,
Wheels Motorcycles

Rated 1 out of 5 stars

Bought a 2019 aprilia rsv4 got it it…

Bought a 2019 aprilia rsv4 got it it home. Found the engine bolts had had come loose started leaking water wing mirror nuts were missing and then had a flat spot and no power at the bottom end (got beat by my Mrs 2001 r6) and had the service light on even tho I was told it had been serviced. They did pick it up for repair and dropped it off which was good, but then it still had no power still hadn't been serviced wing mirror nuts still missing and engine bolts were loose still and then leaked water again, only the flat spot had been fixed, they picked it up again said they had fixed the water leak, it had then leaked again bought the bike in June it's now November they offered to pick it up again and give me £2000 less than what I paid because I had done 1000 miles on it, yes I did 1000 miles but every time I rode it or got it out to ride it, it had a issue, trying to go through the finance company to get my money back

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent all round

November 17, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Tomas,

Thank you for taking the time to leave a review for Wheels Motorcycles! We're glad you were impressed!

We hope to her from you again soon and all the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Great service

Great price, good quality stock, great service.

November 3, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thank you for taking the time to leave a 5* review for Wheels! We hope to hear from you again soon.

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Great to deal with excellent service

I recently purchased a klim jacket from wheels great service very helpful staff 👍

November 8, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thanks for taking the time to leave a review for your purchase! We hope you enjoy your new jacket from Klim and we hope to hear from you again soon!

Wheels Motorcycles

Rated 5 out of 5 stars

5 star experience

Had my new bike delivered today, Tim the delivery man was a credit to wheels motorcycles, he takes his job very seriously takes great care of the bikes he’s delivering, very carefully, meticulously and with a smile on his face.
The bike was bought unseen and when delivered exceeded my expectations.
The sale was handled by Joe and the whole experience was very professional and could not have been easier.
I definitely would recommend Wheels motorcycles.

November 10, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi James,

Thanks for taking the time out to leave a 5* review on the purchase of your new motorcycle! Thank you for the kind words to both Tim & Joe (I will pass this feedback on for you!). Ride safe and we hope to see you again soon!

Wheels Motorcycles

Rated 5 out of 5 stars

Highly recommended 👌

Absolutely fantastic experience from the guys at wheels motorcycles, very professional easy to deal with, great coms and a awesome price on a new bike
Highly recommended 👌

October 25, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Craig,

Thank you for taking the time to leave a 5* review on your recent experience with Wheels motorcycles! We're glad you were impressed with the team! We hope to see you again soon!

All the best,
Wheels Motorcycles

Rated 1 out of 5 stars

Online purchase

Item advertised wasn't showing as out of stock.

Bought and paid for. Did get a refund along with a short Sharpe email none in stock website doesn't update to what's sold in store. With no offer of anything like for like.

October 11, 2023
Rated 5 out of 5 stars

I bought a new Aprilia V4 Factory from…

I bought a new Aprilia Tuono V4 Factory from these guys at a very attractive price.
All was very efficient and easy and the bike was delivered exactly when they said it would be.
Joe in sales was great and Tim who delivered the bike was superb.
I cannot fault the service and efficiency.

October 10, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Philip,

Thank you so much for taking the time to leave a 5* review for your recent purchase of your new Aprilia!

We're glad to see the team impressed you during the process and delivery. I will also pass along your feedback to Joe and Tim!

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Tech air 3

Bought the tech air 3 from wheels after a good chat with Nicky she was very informative, understanding and helpful love my new purchase so comfortable a brilliant bit of kit would never ride without it now thank you great service

October 2, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Sean,

Thanks for taking the time to leave a 5* review about your recent purchase with Wheels Motorcycles. I'll pass your feedback on to Nicky in clothing too!

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Wheels Motorcycles excellent buying experience

I found Wheel Motorcycles through a Google search for ‘Vespa dealers UK’. I checked available reviews and was comfortable to contact them and potentially make a remote purchase. I was specifically looking for a Vespa GTS Super 300. I called them on a Saturday morning and was very happy that James picked up the call as he provided an exceptional service; clearly talking me through the available stock, purchase options and process etc. No hard sales, just excellent customer care. Within the same call, I placed the order for my new bike. The following Saturday, it arrive on the back of a Wheels Motorcycles delivery van. The purchase process was easy, pre-delivery communication was spot-on and the bike arrived earlier than expected. What more can a buying customer ask for. Thank you Wheels Motorcycles… James in particular!

September 16, 2023
Unprompted review
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi there,

Thank you for taking the time out to review your recent purchase of a new Vespa from Wheels. We're pleased to hear that James was able to walk you through the options and the purchase process. I will pass along your feedback to James and the team!

We hope you enjoy your new scooter!

All the best,
Wheels Motorcycles

Rated 5 out of 5 stars

Great price

Great price, good communication via email, and super fast delivery

September 7, 2023
Wheels Motorcycles logo

Reply from Wheels Motorcycles

Hi Steven,

Thank you for leaving a 5* review for Wheels Motorcycles on your purchase,

All the best,
Wheels Motorcycles

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