Whirli Reviews 960

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's concept, highlighting the excellent range of toys that are always clean and in great condition. People find it particularly helpful for keeping children engaged and offering the chance to test toys before committing to a purchase. Consumers also value the service for reducing clutter and waste by borrowing toys instead of buying them. The company's service and product are highly praised. Reviewers consistently mention quick deliveries and returns, along with a very good selection of toys that are well-packaged. The customer service team is also commended for their responsiveness and helpfulness. The flexibility of the plans, allowing upgrades or downgrades as needed, is another aspect that consumers appreciate.

Based on these reviews

Rated 5 out of 5 stars

I love Whirli! It's so convenient to swap toys and try new things for the kids.

Company replied

Rated 4 out of 5 stars

It’s great for my child to try lots of different toys without having to buy them. Sometimes we keep them for a few months and sometimes we even buy. Mostly however my daughter enjoys playing for a few... See more

Company replied

Rated 5 out of 5 stars

Started using Whirli when my daughter was 6 months old and absolutely love it. It’s just perfect for parents who want their kids to experience different toys and don’t want to constantly buy and give... See more

Company replied

Rated 4 out of 5 stars

I love the idea of this and it should work really well but the website is so irritating to use. It’s not optimised for mobile (or much better on desktop), when you add filters and then view an item an... See more

Company replied


Company details

  1. Toy Store

Written by the company

Whirli, The Smart, Sustainable Way to Enjoy Toys - At Whirli, we believe in making playtime exciting, affordable, and waste-free. With our flexible toy subscription service, families can choose from over 1,000 of the latest toys, books, bikes, puzzles and games, musical instruments, outdoors and travel, and baby equipment, all carefully selected from trusted brands. The best part? Everything is delivered straight to your door – and when you're ready for something new, simply swap your items, and we’ll collect them from your home. No hassle, no clutter, just endless fun for your little ones. Why buy toys that only get used for a short time when you can enjoy a constantly refreshed toy box? At Whirli, you’re in control – pick the toys your child loves, let them play for as long as they like, then swap them whenever they’re ready for a change. Whether it’s a baby bouncer for a newborn, a balance bike for a toddler, or the latest educational games, we have something for every stage of childhood. Not only does Whirli help parents save money, but it also reduces plastic waste and supports a circular economy, making playtime more sustainable. Loved by thousands of families across the UK, Whirli is the smarter, greener way to keep kids entertained. Join our growing community today at www.whirli.com and experience a better way to play!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

960 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Sustainable and minimalist toy rotation

I like and support the overall vision of Whirli. It is nice to be able to test out toys and rotate them when my little one doesn't really play with them because that avoids for us to own them. New toys are added regularly too. The cost is probably not accessible for everyone especially if comparing second hand toys.

April 18, 2024
Rated 5 out of 5 stars

Really easy returns

Really easy returns, toys come in good condition with no issues after 3 months of swapping about 1x per month. I like the idea of giving my daughter toys that we wouldn't consider buying because we don't know if she likes it and it makes me feel better about avoiding unnecessary waste and clutter

March 28, 2024
Unprompted review
Rated 3 out of 5 stars

Never reply emails…

I have been using Whirli for a year now and they have never reply my emails. Sends broken/ missing items twice. They are always clean nonetheless. Unfortunately I will not be renewing my subscription.

Edit: They have replied to my emails after I told them I was cancelling my subscription.

March 7, 2024
Rated 5 out of 5 stars

LOVE Whirli!

We've been using Whirli since our baby was only a couple of weeks old, and it's been amazing! The ability to swap toys for every stage of development (or boredom!) is brilliant, it reduces so much waste and gives us more space to be able to have the right toys around without accumulating things you don't need. It's an excellent service and so easy to use!

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! You receive toys quickly and there has been a great range to help me discover what my daughter enjoys playing with. The customer service is excellent and they are always happy to help. Would definitely recommend to parents

March 9, 2024
Unprompted review
Rated 1 out of 5 stars

I had requested the subscription to be…

I had requested the subscription to be cancelled for 4 months but each time i checked my account there was a subscription charge. Customer service is poor as there are no responses each time i sent an email. I would highly suggest not to subscribe with whirly as it be impossible to cancel your subscription. I am still paying each month and they still have not canceled my subscription which should be refunded as i had emailed them of the cancellation..

February 10, 2024
Unprompted review
Rated 3 out of 5 stars

Customer service needs improvement

Rejoined after went into administration. New customer service is poor, took over two weeks to respond to my email and had to send them three emails to get a response. Rejoining offer was not clear as I had never experienced a ‘token restriction’ previously.
Toy selection is still good and orders are sent in a reasonable timeframe which are the positives.

February 29, 2024
Rated 5 out of 5 stars

A great idea and service

We love getting new toys and not having to store the old ones that our son isn’t playing with anymore. There are lots of different toys and books to choose from and that he’s really enjoyed. The delivery and collection service is so quick and easy.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

This is great company make the world a…

This is great company make the world a greener place. Since my twins were little we have always done whirli ever 6 weeks and my twins love it and they understand that given they toys back for the other kids it good to share and they get more too. Make Christmas clear out great. Thank you whirli 💛

February 16, 2024
Rated 1 out of 5 stars

nobody has responded to my emails for…

nobody has responded to my emails for over a month (after initially responding and suggesting they were going to help). I want to cancel because I cannot actually borrow any toys. I was previously a Whirli customer before they went into administration. I thought I would give them another chance, especially because they enticed me back with an offer. When i've reactivated my account it has my toy box showing full even though i returned all my toys when they went into administration. I'm so frustrated - i can't understand why they are not returning my emails. i'm going to have to contact my credit card company for assistance.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Love Whirli

Great to have new toys every so often without having to purchase. Nice team managing the business. Some teething issues as they grow, but overall am satisfied and my Lil one is the happiest on the days the toys come home! They offer lot of flexibility on how long you can keep the toys etc. so that's perfect.

February 16, 2024
Rated 5 out of 5 stars

We love Whirli

We are really happy using Whirli. It is very easy to use and there is a great variety to choose from. I really recommend it!

February 7, 2024
Rated 5 out of 5 stars

Whirli box excitement

We enjoy being able to access toys that we wouldn't have bought, try different toys out and having variety by changing over every so often (we tend to keep for longer than a month). We have used Whirli for a number of years and are always excited when the new Whirli box arrives.

February 2, 2024
Rated 5 out of 5 stars

Highly recommend Whirli

Whirli is a great option for parents of young children who want to explore lots of different toys. So much better than buying things they might not like and then being stuck with them! We would fully recommend it to new parents. The toys are in good condition and the customer service is friendly and responsive.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant-beyond-brilliant idea

Brilliant-beyond-brilliant idea. Even my friends without kids agree!

I love the opportunity using Whirli gives my child to try loads of different toys; keeps play fresh and interesting; reduces landfill and keeps amount of stuff in my flat under control.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Such a great service

Such a great service. Access to a great selection of toys without cluttering your house and helping the environment. Win win all round! Highly recommend.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, our daughter loved the toys and delivery always prompt. So glad to have discovered this. Thank you!

February 11, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I'm a huge fan of the service - it's great to be able to rent not buy when children get bored of toys so quickly. The quality of toys we've received has always been pristine, and there's a great range available.

January 31, 2024
Unprompted review

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