A pair of shoes I purchased on line developed a fault. It was very easy to chat on line and upload photos of the fault. An immediate decision was made to issue a refund and a free returns label was is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best thing about popping into the Whistles store is the personal welcome you ALWAYS get - a friendly hello, a bit of chat as you are looking at an article - not sales mad focus, but an actual h... See more
Company replied
The staff in Harrogate store are great . Never would’ve sourced the black barrel leg jeans without help as they weren’t the pair I thought would suit me . The jeans themselves are fab ,having no wais... See more
Company replied
Excellent customer service. Ordered a coat in the sale, quick delivery and well packaged. Beautiful wool blend long coat, received lots of compliments. A few days later disappointed to find a furthe... See more
Company replied
Company details
Information provided by various external sources
A contemporary fashion brand based in London, Whistles encapsulates an intelligent sense of design with timeless and luxurious pieces. Collections are modern and laid back with an attention to detail and quality. Since its re-launch in 2008, Whistles has become a wardrobe staple for fashion editors and industry leaders, characterised by its forward-thinking and effortless style.
Contact info
83 Eversholt Street, NW1 1BU, London, United Kingdom
- 03303633363
- enquiries@whistles.co.uk
- whistles.com
4.3
Excellent
3K reviews
Replied to 81% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased a jacket online
Purchased a jacket online, good communication to say my parcel was being delayed, however when it arrived, it looked like the box had been sat on!
The jacket itself is fine, I wish I had got the regular size rather than the petite as the arms are a little short.
*Disclaimer I work for TFG London, parent company of Whistles
December 22, 2025
Unprompted review
Reply from Whistles
Good morning,
Thank you for your feedback and for letting us know about the condition of the packaging upon delivery. We're very sorry to hear the box looked like it had been sat on, although we're glad the jacket itself arrived in good condition.
We will pass this feedback on to ensure more care is taken with orders and deliveries.
Please feel free to reach out if you need any further assistance.
Kind regards - Whistles Customer Care
Reply from Whistles
Good morning!
Thank you so much for your kind words! We're delighted to hear that you had an excellent experience. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day!
Stylish clothes and expert assistance.
Stylish clothes and expert assistance.
December 30, 2025
Unprompted review
Reply from Whistles
Good morning!
Thank you so much for your kind words! We're delighted to hear that you love our stylish clothes and appreciated the expert assistance. If you need any help or have questions, we're always here for you.
To much hassel to deal with
Placed an order as a first time customer was promised 15% off first order.
Placed order did not get 15% off.contacted them within 5 min of placing the order with order number. Customer service advised only way was to return it when arrive and then get it refunded in full place a new order again and then would get 15% is deducted. That is alot of hassel when it could be so easy and give it when notified.
December 23, 2025
Unprompted review
Very helpful and lovely sales staff
Very helpful and lovely sales staff, Ash (not sure I spelt his name correctly) and Sarah were very lovely.☺️
December 28, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind review!
I am really glad to hear you had a great experience. Ash and Sarah will be delighted to hear your lovely feedback. We hope to see you again soon!
-Whistles Customer Care.
Super quality velvet dresses .
Mine is a very long story .... short version
Due to me buying dresses in the sale that didn't fit . So I ordered another size which was not in the sale . Though it took a while to reach an advisor ... through no fault of their own . Super busy Christmas . A happy conclusion was easily achieved. I was refunded the difference and have a 2 very high quality beautiful dresses.
December 20, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for sharing your experience!
I am delighted that everything was resolved and that you’re enjoying your beautiful dresses. We really appreciate your patience during the busy Christmas period and are so glad we could help. Enjoy your new dresses!
-Whistles Customer Care.
The staff were terrific
The staff were terrific. The beautiful woman who served me was outstanding. She went above and beyond in excellence of service; professional, kind, charming, I could really go on. A great advocate for Whistles in all sorts of ways. Sincere thanks to her and her colleagues.
December 23, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your wonderful feedback!
I am thrilled to hear that our team provided such outstanding service and made your visit so enjoyable. We’ll be sure to pass your kind words on, it’s always fantastic to hear when our colleagues go above and beyond. We look forward to welcoming you back to Whistles soon.
-Whistles Customer Care.
No response to queries about not enough refund
I bought some trousers online and returned them as normal but only received a refund for 3 of the 4 pairs of trousers. I’ve emailed them twice via customer services and haven’t had a response and also tried to contact them through their online portal but was waiting for 20+ minutes to have a human put through and I lost interest. How much work do I need to do to get £100 of my money back from them?
October 8, 2025
Unprompted review
Reply from Whistles
Hi Annie,
Thank you for reaching out and sharing your experience. We're really sorry to hear about the trouble with your refund.
Please get back in touch with us via our live chat on the Whistles website, where we can assist you in real time to resolve this quickly. We're here to help and want to make sure you receive the full refund of your £100.
Looking forward to assisting you soon!
Best regards,
~Team Whistles~
Problem with lost parcel was resolved quickly
My parcel was left in an unsafe place by courier (Ev**ri) and unfortunately lost. Whistles handled the situation quickly and fairly and resolved this problem. Very trustworthy customer service experience.
I also really appreciate their trousers and barrel jeans!
December 23, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for taking the time to share this feedback. We’re really sorry to hear about the issue with the delivery, but we’re glad our team was able to resolve it quickly and fairly for you. It means a lot to know you found the experience trustworthy and we’re especially pleased to hear you’re enjoying the trousers and barrel jeans!
-Whistles Customer Care.
Very helpful staff
December 20, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share this. We’re so pleased to hear you found our staff very helpful.
-Whistles Customer Care.
Fantastic customer service experience
Fantastic customer service experience. I called through because I had forgotten to apply my discount code to the purchase and they processed it instantly via Live Chat (thanks, Ella, you were great) with no questions asked and refunded the money to my bank account. Will definitely use them again
December 23, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you for taking the time to share your experience!
We’re so pleased to hear that Ella was able to assist you quickly and smoothly via Live Chat. Providing hassle-free customer service is really important to us, and it’s great to know we hit the mark. We’ll be sure to pass on your kind words to Ella. We look forward to assisting you again soon!
-Whistles Customer Care.
Gizella was absolutely fabulous in…
Gizella was absolutely fabulous in helping me in the store on Saturday. She made sure I got the perfect Clothes and she made up a complete outfit which was fantastic and I trusted her genuine honest advice
December 20, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind feedback!
We are thrilled to hear about your wonderful experience with Gizella. She takes great pride in offering genuine, honest advice and helping customers find outfits they truly love. We’ll be sure to pass along your lovely comments to her, she’ll be delighted. We look forward to welcoming you back in store again soon!
-Whistles Customer Care.
Great shopping experience at the Bromley store
The girl who helped me was excellent, very helpful. I am very pleased.
December 20, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind words.
I am delighted to hear that our team member was excellent and very helpful. We’ll be sure to pass on your feedback, it’s lovely to know you were so pleased with your experience.
-Whistles Customer Care.
Always extremely helpful staff and a…
Always extremely helpful staff and a good selection of stock.
December 20, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you for your kind review.
I am delighted to hear that you always find our team extremely helpful and enjoy the selection of stock. We look forward to welcoming you back again soon!
-Whistles Customer Care.
Lovely new store
Great new store in Kildare Village - where all the staff are so lovely and helpful.
December 15, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you for your lovely feedback.
We’re delighted to hear that you enjoyed visiting our new Kildare Village store and that our team were so helpful and welcoming. We look forward to seeing you again soon!
-Whistles Customer Care.
Great jacket I have several colours
Great jacket I have several colours . I’ve been after the dark grey slim jersey jacket for some time but it’s been out of stock .The Lincoln manager went out her way to ensure I got one as soon as it was back in stock Always friendly and helpful in Lincoln Branch
December 18, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you for your wonderful feedback.
I am so pleased to hear how much you love the jacket and that our Lincoln store manager went out of her way to ensure you got the dark grey slim jersey jacket as soon as it was back in stock. It’s great to know the team are always friendly and helpful, we’ll be sure to share your kind words with them. We look forward to welcoming you back to the Lincoln branch again soon.
-Whistles Customer Care.
Fantastic friendly service …
I felt very welcomed in Whistles down the Northcott Road. The service and friendliness was perfect. I wil definitely head back there again, even just to say hello ❤️
December 17, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for sharing this, we’re delighted to hear that you felt so welcomed in our Northcote Road store. Our team will be thrilled to know their friendliness and service made such a positive impression. We look forward to welcoming you back again soon, even if it’s just to say hello.
-Whistles Customer Care.
Fantastic Customer service
Fantastic customer service,issue resolved immediately
December 19, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you for your lovely feedback.
We’re so pleased to hear that our customer service team was able to resolve the issue quickly for you. Providing a smooth and positive experience is very important to us, and your kind words mean a great deal.
-Whistles Customer Care.
What’s going on
I don’t know what’s going on at Whistles right now but I’ve been waiting nearly four weeks for my order to be delivered (internationally), I’ve spoken to Support (Emily), I’ve emailed, I’ve sent chats and I don”t believe my package has even left their warehouse (I’ve been told I would be notified). I understand this time of year is busy but this is ridiculous/they’re not a national postal service! I’m trying to cancel my order now as I am going on holidays shortly and no one will be at home to receive a package if it ever made its way here.
Worst online purchasing experience I’ve ever encountered from a major brand in the UK
December 17, 2025
Unprompted review
Fantastic customer service
So impressed with Whistles customer service, the online chat assistant Emma was most helpful.
She refunded my account as my order didn’t get delivered by Evri.
It’s a pleasure to deal with such a professional company.
December 15, 2025
Unprompted review
Reply from Whistles
Hello there,
Thank you so much for your kind 5-star review! I really pleased to hear that Emma was able to help you via online chat and resolve the issue quickly.
I am so sorry about the delivery problem with Evri, but I am glad the refund was sorted promptly. Your lovely feedback means a lot to us and we truly appreciate you taking the time to share your experience.
-Whistles Customer Care.
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