After some poor initial communication the company made amends and the move went very smoothly. Helpful staff and no issues.
Company replied
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See what reviewers are saying
Happy with our experience. Team of 4 worked hard the day before completion packing up our stuff and returned the following day to complete the process. Steve in particular was very reassuring througho... See more
Company replied
Very good experience with my removal within Bournemouth. Team arrived on time and were prepared. Did an excellent job of loading all my items. Could have benefited from some tools to help move larg... See more
Company replied
Your team arrived on time and introduced themselves. They were professional, courteous and friendly, and were very efficient in reviewing the items to move, then organizing to move them. The remova... See more
Company replied
Company details
Written by the company
Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.
Contact info
Elliott Road, BH11 8LN, Bournemouth, England, United Kingdom
- 01202 576514
4.6
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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More than 5 star ⭐️ service
This company deserves more than 5 stars for sure. From sunny Mallorca to not so sunny Scotland, Robert the ops manager was just marvelous to deal with from start to finish. And the two guys that dropped off my treasured belongings, Rory & George, are a credit to the company, both gentlemen was so professional and polite. Would definitely recommend this company for any removals.
January 16, 2024
Reply from White & Company PLC - Bournemouth
Good Morning,
Thanks for taking the time to provide a review following your recent relocation.
We are so pleased that all went well and we have passed your kind comments to the staff concerned at our Bournemouth branch.
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
The staff were very friendly and…
The staff were very friendly and helpful explained everything and were very quick at loading and unloading. Moving house is very stressful but as soon as the first lorry and men arrived and they started loading the lorry I relaxed and couldn’t believe how fast they worked. After 2 hours another bigger lorry and more men arrived and it took another couple of hours and the house and garage was empty. I was really impressed with how hard and organised they were, and I would definitely use them again.
January 11, 2024
Reply from White & Company PLC - Bournemouth
Hi Dawn,
Thanks for taking the time to provide a review following your recent relocation.
We are so pleased that all went well and we have passed your kind comments to the staff concerned at our Bournemouth branch.
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Professional and pleasant
Your chaps were very thorough and thoughtful. Took great care and so far nothing appears broken or missing. They worked really long hours on the moving day and the unpacking day and were unfailingly cheerful and polite. All in all about as painless as it could be, although the unpacking I have ahead of me is somewhat daunting
December 14, 2023
Reply from White & Company PLC - Bournemouth
Dear Eric,
Thank you for your review, we are always grateful to obtain feedback, especially when positive.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Great team from start to finish!
November 28, 2023
Reply from White & Company PLC - Bournemouth
Dear Nick,
Thank you for your review, we are always grateful to obtain feedback, especially when positive.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Reply from White & Company PLC - Bournemouth
Dear Mr Houghton,
Thanks for your review.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
France to UK 23rd November 2023
Apart from the originally-stated date being moved forward, which we did agree to, everything went really well, and Mike and Rory were brilliant, nothing seemed to 'phase' them. Within an hour of arriving a full inspection of our effects and furniture had been carried out and Customs form completed. There was a plan on how the removal would progress, and it was stuck to. All-in-all a very satisfactory experience for us.
November 23, 2023
Reply from White & Company PLC - Bournemouth
Dear Diane,
Thanks for taking the time to provide a review following your recent relocation.
We are so pleased that all went well and we have passed your kind comments to the staff concerned.
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Very helpful and friendly nothing was a…
Very helpful and friendly nothing was a problem.
November 24, 2023
Reply from White & Company PLC - Bournemouth
Dear John,
We are pleased to see that all our staff were up to your expectations and your kind comments have been passed to all concerned.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Our movers were great
Our movers were great, helpful, very friendly and considerate of our stuff. The whole process was totally easy and we’re so pleased with the service.
October 13, 2023
Reply from White & Company PLC - Bournemouth
Dear Charlotte,
Thanks for your positive review, your kind comments will be passed to the staff concerned.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Punctuality
Punctuality, good communications, very hard working.
It made the whole process stress free.
October 19, 2023
Reply from White & Company PLC - Bournemouth
Dear Mrs Lucas,
Thanks for your positive review, we are always grateful to receive feedback on our performance.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
Very efficient
Very efficient, very pleasant. A good experience all round.
I would recommend White & Co. to Everyone.
October 23, 2023
Reply from White & Company PLC - Bournemouth
Dear Robin,
Thank you for your review and glad to see that all went well with your relocation.
Kind regards
Ian
Ian Nicholson
Director
White & Co Plc
Hillsons Road
Botley
Southampton
SO30 2DY
Mob: 0044 (0) 7712198660
Tel: 0044 (0) 1489 774944
Fax: 0044 (0) 1489 774962
Email: I.Nicholson@whiteandcompany.co.uk
Website: http://www.whiteandcompany.co.uk
I asked the company if they would take…
I asked the company if they would take my pet fish and pet reptile with the furniture . They said they wouldn't. Even if they have space in the van, they wouldn't. So do I have to leave all my pets behind?! This company ain't worth a penny. They are complete rubbish.
October 12, 2023
Unprompted review
Reply from White & Company PLC - Bournemouth
Good morning,
As a household goods removal company, we indeed do not relocate pets. The decision to leave your pets behind or take them is yours and you surely cannot hold us responsible for this decision. I suggest that you contact a registered pet moving company.
Real helpful amazing staff would highly…
Real helpful amazing staff would highly recommend whites for removals
October 2, 2023
The removal team
The men couldn't have been more helpful and efficient, knew what they were doing cheerful explained how to pack certain items,
September 29, 2023
Steve and Darren ( and George on…
Steve and Darren ( and George on Wednesday) were very helpful and cheerful during the 2 day move.
September 27, 2023
very good service
very good service. We had complications, potential split loads abroad and UK storage, a number of changes. You coped with it all.Steve and darren great on the day!
September 26, 2023
Friendly and professional
Really helpful guys. They placed all the boxes in the right place in the new house. They were friendly and professional. They worked so hard all day, thank you !
September 27, 2023
Removal men were great and very…
Removal men were great and very respectful. Would definitely use again
September 19, 2023
The team from White and Co were…amazing and extremely helpful
The team from White and Co were amazing! So helpful and patient; made all the difference to our move for elderly parents.
August 22, 2023
Smashed our TV - told us to claim on our own insurance!!
We packed as much as we could into boxes for them (non breakables) and it took them 4.5 hours to do all the rest, but still refused to drive 45 mins down the road to unload the same night. Instead, they slept in the lorry and delivered at 10am next day! They left loads of stuff behind in cupboards, damaged walls and doors, were throwing our stuff around and even let one box fall out of the lorry! He went to stop it, then changed his mind and just let go, letting it crash onto the floor!
The forgot the big barbecue we have, tried to tell us we didn’t tell them, then shoved it up high on top of boxes. They them tree their trolley on top of it, no regard for any damage it might cause! All this as I watched in horror!
We bought them drinks and they left the cans all over the house and front garden!
On delivery we found they had smashed our TV. On calling the company we were told we had to claim on our OWN insurance! So they smash things and we still have to fix it ourselves! Utter cowboys! Avoidance is recommended!!
July 19, 2023
Unprompted review
Reply from White & Company PLC - Bournemouth
Good afternoon,
We are really sorry to hear that you were not happy with the service you received from us. We would be more than happy to discuss this with you further to see if there is anything we could do to assist you further. Please feel free to contact me. Please also provide the ref nr for your move so we can direct you to the correct dept.
Louis Spies
l.spies@whiteandcompany.co.uk
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