White & Company PLC - Dunfermline Reviews 

204
TrustScore 4.5 out of 5

4.6

Pitreavie Crescent, Pitreavie Business park, Queenferry Road, KY11 8UT Dunfermline, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Three good guys worked very hard to get everything out in time. Very grateful to Alan who packed the storage very effectively. Only negative was booking team were very optimistic about the amount... See more

Company replied

Rated 5 out of 5 stars

White & co. Took over our delivery from Transworld International NZ at their London depot. They kept us informed of progress via customs etc. Later shipping our goods to Scotland, listened to us... See more

Company replied

Rated 5 out of 5 stars

Your removal guys were an absolute delight, even though a couple of vehicles were used it all worked out well and timeously. My daughter was also helped with some of her belongings which had been... See more

Company replied

Rated 5 out of 5 stars

So glad we went with Whites, Dunfermline. They made what could have been a stressful experience go extremely smoothly. All the guys worked hard all day, and were friendly, helpful and profession... See more


Company details

  1. Moving Company
  2. Records Storage Facility
  3. Shipping Service
  4. Storage Facility

Written by the company

Removals Company established 1871. Our professional service takes the stress out of moving home. Contact us today for a free survey and home moving quote.


Contact info

  • Pitreavie Crescent, Pitreavie Business park, Queenferry Road, KY11 8UT, Dunfermline, United Kingdom

  • 01383 721697

4.6

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(204)

749 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful removal people

Removal people very pleasant and helpful.
The furniture and household items were all packed and unpacked carefully.

Admin staff also very helpful with answering queries before the move.
One adverse point is that at the time of the online survey I was not told that my preferred dates were unavailable, so had to change my preferred moving date.

August 22, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Good Afternoon,

Thank your very much for your kind review.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

MOVING DAY MADE SO MUCH BETTER.

Your removal guys were an absolute delight, even though a couple of vehicles were used it all worked out well and timeously. My daughter was also helped with some of her belongings which had been moved separately, very much appreciated.
We were impressed that you offer packaging material disposal if needed too.
All in all, everything was handled with humour and professionalism which alleviated alot of stress.
Thank you 😊

August 9, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Angel,

Many thanks for your kind review. It's good to hear your move went smoothly.

Your thanks will be passed on to the branch and the crew involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

A great experience from start to finish

We had a great experience with White and Co. from start to finish. Their correspondence was prompt, and the video survey was really helpful. We felt well prepared for the move.

Throughout the move itself, John and Chris were exceptionally efficient and thorough whilst remaining cheery and engaging. They packed all our items with care and were very helpful in unpacking.

We were completely satisfied and would recommend White and Co. Dunfermline to anyone.

August 5, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Mr Ingram,

Many thanks for your kind review.

Your thanks for will be passed on to John and Chris and all the staff involved in Dunfermline.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

Great service

The team arrived to collect our possessions on time and were extremely professional and happy to be doing the job.

On delivery there was a slight delay due to traffic however great care was shown when placing our possessions in our new house.

Over all a very good service with no issues during both phases of the move.

July 29, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Robert,

Many thanks for your kind review. Your thanks will be passed onto the crew involved.

Kind regards,
Louis Spies
Sales Director

Rated 5 out of 5 stars

White & Co did a fantastic job moving…

White & Co did a fantastic job moving us from Scotland to the south of England. The team were hard working and polite, which was impressive considering the sheer amount of stuff we've accumulated over the years! Special thanks to Craig, Mike and Connor; their professionalism really helped make the move so much less stressful. Well recommended!

July 26, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Mr Spencer

Thank you for your kind review

Kind regards
Louis Spies
Sales Director

Rated 5 out of 5 stars

Professional and Helpful Service

Well planned, carried out with care and attention to detail.
Very responsive at placing furniture at new flat.
Simon,the supervisor is very professional but personable and very helpful.

July 23, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Good Morning,

Many thanks for your kind review.

Louis Spies
Sales Manager

Rated 5 out of 5 stars

Excellent from start to finish

Both ends of the removal went really smoothly and there was no issues at all. Even when it looked like the collection was going to take longer than expected, some of the other boys came to help which was ideal. I'd definitely recommend White & Co and will use them again if I happen to move house again.

February 8, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Good Afternoon,

Thank you very much for your kind review.

Louis Spies
Sales Director

Rated 5 out of 5 stars

Timely and hard working crew, packed with care and humour.

Timely and hard working crew, packed with care and humour. Looked after the house with carpet protectors and treated us with respect too. No breakages of any fragile items (we have lots of glasses and crockery) although as ever a bump or two of the bigger bits of furniture is inevitable. They did their best to avoid this with blankets and cardboard protection. A few books dog eared but nothing drastic and no damage to any of our pictures/frames which is more than can be said for previous moves. The crew even helped us get the majority of items unpacked and in place at our new house too which gave us a great start to making the house a home. Thank you Whites!

July 11, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Good Afternoon,

Thank you very much for your kind review.

Louis Spies
Sales Director

Rated 5 out of 5 stars

John and Kevin worked so hard

John and Kevin worked so hard and with such good humour. They were knowledgable, thoughtful and helpful. This is the best move we’ve ever done (8 moves in 14 years) largely thanks to the reassuring office team and the diligence and flexibility of John and Kevin. Many, many thanks.

July 8, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Mrs Jefford,

Thank you for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

The lads were great at their jobs

The lads were great at their jobs, nothing was too much trouble.
Second time we have used whites and I would recommend

July 5, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Diane,

Thank you for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience, right from the first call with Carol, through the very polite and professional survey from Scott, to the actual move with Ryan, Kev, Alex and the rest of their team. Our moving experience was made smooth and efficient and stress free by White & Company. Not a single thing was damaged. Not even my eight foot cheese plant. It didn't lose a single leaf.
I would definitely recommend the Dunfermline branch. Lovely people and great customer service. Thanks again to the boys who lifted and shifted. Particularly Ryan and Kev.

June 28, 2024
Unprompted review
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Good morning,

Thank you for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Efficient and professional staff

Efficient and professional staff. Helped take the stress out of moving day.

July 3, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Ms Murrie,

Thank you for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

White and Company are a very good…

White and Company are a very good removals firm they did everything i ask them to do.

June 14, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Mr Hall,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

Great experience

Efficient and pleasant office staff. Great guys on the van. Helpful, cheerful, very hard working and nothing was too much trouble. I would highly recommend White & Company, Dunfermline

June 20, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Catherine,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

White & Company Dunfermline Depot

White & Company from Dunfermline depot were so professional and made my house move stress free. I would use them again and recommend them.
Both guys were a credit to their company
Thank you

June 24, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Fiona,

Thank you very much for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

A Professional Company…

We have moved a number of times and right from the start it was clear that this was a professional organisation. On arrival Craig and his team worked tirelessly. They were polite, knowledgeable and efficient. The delivery was on time and offloaded speedily. Ryan and Michael worked very hard and ensured that the offload was carried out in accordance with our wishes. The quote was very competitive, value for money and the overall service excellent. I have no hesitations in recommending White & Coy.

June 13, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Roy,

Thank you for your kind review

Louis Spies
Sales Director

Rated 5 out of 5 stars

My move was seamless

My move was seamless thanks to the great work of Alan Fordham and Jamie Stratton. They are efficient, quick workers. I recommend White and Company, Dunfermline to anyone who needs a first class moving experience.

June 25, 2024
Unprompted review
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Eric

I am pleased all went well.

Louis Spies
Sales Director

Rated 3 out of 5 stars

General overall experience

Hi - I was really disappointed that I got charged an extra £400 for cancelling my date for removal of our furniture from storage - I was told the fee had to be charged to pay for the men as they would not have any work but still required to be paid - I get this - but within 24 hours I reinstated the same date and was told - no men available so they were all on other jobs ?
I still feel strongly about this and would settle for 50% back - the delay cost me £560 in hotel costs ?
So after such a good service this last bit left a bad feeling as hopefully you can understand
Your men were all so polite and helpful and I could not fault their service .

June 26, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Keith,

Thank you for your review. I am sorry that you have been left with a bad feeling after this delivery from store. Your delivery was scheduled for delivery on Monday the 3rd of June. You called in on the afternoon of Friday he 31st of May to cancel the delivery. This left us with no opportunity to re allocate your removal slot to another move. In fact we would have turned away business to accommodate your delivery. Our terms and conditions clearly stipulate what our cancellation charges are. You then called on Monday the 3rd to let us know that you now can accept delivery on the same day, but by then we have allocated your delivery team to other moves already in progress. I am really sorry that this has upset you and be assured it was not our intention to upset you.

Kind regards

Louis Spies
Sales Director

Rated 5 out of 5 stars

Amazing Experiences Moving Home for start to Finnish

White and Company are a fantastic removals team absolutely brilliant from start to finish.

Amazing administration and removals team.

Carol's administrating was first class always
answered the phone calls and responded to emails.
Customer service is top class.

The guys that did the pack and move were brilliant very professional and easy to communicate with.

June 14, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Gary,

Thank you for your kind words. We will share your review with the team

Louis Spies
Sales Director

Rated 5 out of 5 stars

White&Company provided an excellent…

White&Company provided an excellent removals service! Always reachable and available to help, by answering questions, helping to navigate through customs' issues, etc. I was kept properly informed and up to date at every step of the way (and there were many steps indeed, because of demanding customs, loads of red tape, etc).

February 9, 2024
White & Company PLC - Dunfermline logo

Reply from White & Company PLC - Dunfermline

Dear Mr Martins,

Thank you for your kind review

Louis Spies
Sales Director

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look