White & Sons Reviews 281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making potentially stressful processes much smoother. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized attention and efficiency. Reviewers are particularly impressed with the quick response times and the clear, consistent communication throughout their interactions. However, some customers also noted issues with communication, mentioning instances where they received no explanation or update despite multiple attempts to contact the company. A few people reported that their contract termination was not acknowledged, and concerns were raised about the accuracy of information provided by staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and first-class... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish – always so helpful, supportive and quick... See more

Company replied

Rated 5 out of 5 stars

Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible. They All spent time to make it a personal touch, rather than some of the larger Est... See more

Rated 5 out of 5 stars

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or sel... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

A team I felt confident to trust.

A team I felt confident to trust. Marketing materials were high quality and a purchaser soon identified. Our first sale fell through but within a day a new offer was received.

February 8, 2024
Unprompted review
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Reply from White & Sons

So pleased you felt you could place your trust in us. Over the moon that we were able to secure you a buyer when your first sale fell through and delighted to hear that our marketing materials were high quality. Thank you for choosing us to help.

Rated 5 out of 5 stars

Respectful and considerate

(From March 2022) Philip and the team in Dorking gave excellent advice and were very respectful and considerate in selling the house in Dorking during the pandemic. We were dealing long distance and they provided superb communication at every stage and proved themselves to be trustworthy throughout the entire process. They also have excellent local knowledge and a wonderful 'house staging' and photography team. I would recommend this firm.

February 5, 2023
Unprompted review
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Reply from White & Sons

Thank you for leaving such a wonderful review, we really appreciate you doing this. For some unknown reason Trustpilot have only just published your extremely kind words.

Only too pleased to have helped you sell during those very challenging times. Thank you choosing us and for taking the time to share your thoughts on our service.

Rated 5 out of 5 stars

Highly recommended

Cedric and his team, at White & Sons, Leatherhead were a joy to work with during the sale of our home. Nothing was too much trouble for Cedric, he is very easy to work with and his is communication was prompt and efficient. Cedric's work ethic was unquestionable. We would highly recommend engaging White&Sons, Leatherhead as the agents to sell your home.

February 2, 2024
Unprompted review
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Reply from White & Sons

So pleased you found the Leatherhead team a joy to work with. Your recommendation is the highest accolade we could ask for. Thank you very much for choosing us and for your extremely kind words.

Rated 5 out of 5 stars

Review of White and Sons Horley

White and Sons Horley have been excellent -from my very first meeting with James through to final exchange. All the Managers and staff James, Stephanie, Lucy and Rachel have been courteous reliable and professional. Selling a house can be stressful and frustrating at times but the team at Whites guided me through it.
I would recommend them

January 31, 2024
Unprompted review
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Reply from White & Sons

We are so pleased we were able to help you sell your home and over the moon that we mitigated some of the stress and frustration. Thank you for choosing White & Sons and for the recommendation.

Rated 5 out of 5 stars

Great service from Freya

Freya was professional yet friendly while we went through the tenancy process. She's kept me up to date throughout and was happy to answer a bombardment of questions that I had. Freya has made this process easy!

January 16, 2024
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. Freya was delighted to read your comments, really pleased we could help you and absolutely thrilled that we made it so easy. Thank you once again.

Rated 5 out of 5 stars

James

James, Stephanie and the team made the whole house buying process really simple. They kept me informed along the way and were quick to action any issues that arose. I would definitely recommend them.

December 15, 2023
Unprompted review
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Reply from White & Sons

Thank you for leaving a review, we really appreciate you taking the time to do this. So pleased we were able to make this a simple process - we really believe that moving home shouldn't be stressful. Thank you for the recommendation too.

Rated 5 out of 5 stars

Selling experience

I have sold a number of lots with White and Sons over the past couple of years. Claire adcroft has been my main contact who I cannot praise enough. Her communication and professionalism cannot be faulted.
I have 100% faith in her and her team to resolve and problematic situation that arises quickly and efficiently. I would not hesitate to use Claire and her team again.

December 18, 2023
Unprompted review
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Reply from White & Sons

Thank you for leaving such a glowing review of the service received by Claire Adcroft, it really made her day to receive your comments. Really pleased you had 100% faith in her and the team to get your land transactions over the line. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

Excellent service from White and Sons

Throughout the whole buying process, Lucy, Stephanie and the team at White and Sons were friendly, helpful and efficient. They kept me informed and dealt with any query or concern I had calmly and quickly. I couldn’t have asked for a better buying experience and am truly grateful that we went through the process to buy our lovely new home with them.

October 24, 2023
Unprompted review
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Reply from White & Sons

Thank you leaving a review, we really appreciate you taking the time to do this. Really pleased you found the team to be friendly, helpful and efficient. Really pleased your buying experience was such a positive one and we hope you are happy in your lovely new home for many years to come.

Rated 5 out of 5 stars

Good service for residential property sale

Thank you for the positive and proactive approach which made the difference in a difficult residential property sales market

September 28, 2023
Unprompted review
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Reply from White & Sons

Thank you very much for taking the time to leave a review of the service received. We pride ourselves on offering a proactive service, which as you state, can make all the difference in a difficult market. Really pleased we could help you and thank you for choosing White & Sons.

Rated 5 out of 5 stars

Great service - much appreciated

James, Lucy, Matt and team were all very professional, reliable and pleasant to work with on the sale of our property. The communication was excellent and they gave very helpful advice throughout the process. The complexities were dealt with soundly, and with integrity, by James. The photographer was meticulous and we were very happy with the brochure. We wanted to find a buyer who would appreciate the property and the location, and White and Sons came up trumps. We would highly recommend this team.

July 13, 2023
Unprompted review
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Reply from White & Sons

Thank you for choosing our Horley team to help with the sale of your property. We pride ourselves on our pro-active communication and professional advice, so to read your comments really does reassure us that we continue to provide a 5 star service. Thank you for taking the time to share your experience with others.

Rated 5 out of 5 stars

White and Sons Leatherhead

Cedric and Minnie made our property purchase smooth and seamless. Buying in a long chain can prove stressful and time consuming but the White and Sons team played an integral role in making our purchase hassle free. Highly recommended!! A++++

August 29, 2023
Unprompted review
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Reply from White & Sons

Really pleased Cedric & Minnie were able to mitigate some of the stress you can experience when you're in a long chain. We are delighted to hear that we made your purchase hassle free. Thank you for taking the time to leave such a wonderful review.

Rated 5 out of 5 stars

White and Sons, Reigate, Excellent !

The Reigate Team have been great, very efficient and helpful throughout the whole process of our recent house sale. I would recommend White and Sons to anyone looking to sell or buy in the local area.

September 8, 2023
Unprompted review
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Reply from White & Sons

We are so incredibly pleased we were able to help you. Thank you for choosing White & Sons and for sharing your thoughts.

Rated 5 out of 5 stars

Cédric has been a pleasure to deal with…

Cédric has been a pleasure to deal with on a daily basis. He has worked hard to get the deal across the line. Thank you very much!

August 28, 2023
Unprompted review
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Reply from White & Sons

So pleased we were able to get your deal across the line and that you found Cedric a pleasure to deal with. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

The best!

Such a great experience from start to finish. From the moment we stepped into the Oxted office until the contract were signed (less than 3 weeks), the team assisted us in securing our first rental in the UK. Very professional, always available and patient with all our questions. Thank you Freya and team, we are excited to move in to our new place.

August 10, 2023
Unprompted review
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Reply from White & Sons

We are so pleased we made your first UK rental such a great experience. Thank you for taking the time to leave such a wonderful review, we hope you are very happy in your new place.

Rated 5 out of 5 stars

Very pleased with team at Whites, Horley Branch

James, Lucy and Team at Horley Branch were informative, professional, approachable and pro-active throughout the conveyancing process. We love our new home so hopefully we won't be moving again for some time! However, if the need arises we would return to Whites - thank you all

August 4, 2023
Unprompted review
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Reply from White & Sons

We are so pleased you love your new home and we are immensely proud we were part of that process. Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. It would be an absolute privileged to help you, should the need arise again.

Rated 5 out of 5 stars

White & Sons: An excellent experience!

We have experienced the most excellent support, care and expertise from the whole team at Horley White & Sons. From the very first walk in experience to discuss our property sale, they have all provided excellent knowledge and support throughout what can be a tricky process. We felt the whole experience was personalised to our family and at no stage were we let down. The communication from the team is exceptional and they really do care. Our property was marketed well and viewings were organised promptly. Once sold, we were fortunate to fall in love with our next home which happened to be another White & Sons property, and again we cannot fault the team from a buyer's perspective as well as a seller.
We really cannot recommend the White & Sons Horley team enough!

July 29, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to write such a delightful review. Really pleased our communication, care and expertise was such a support to you throughout this process. Thank you for choosing White & Sons to help sell and buy.

Rated 5 out of 5 stars

Just exchanged contracts

I have just exchanged contracts on the sale of my house thanks to James and his team at White & Sons. The initial process to get my house listed took a couple of weeks with getting the EPC certification and professional photographs prior to producing the house brochure. However, it was all worth it as James and his team managed to obtain an acceptable offer just four days after the listing went live.

Throughout the process, leading to contracts, James and his team have been thoroughly professional. They handled the viewings, made themselves available to helpfully answer the questions I have had and kept me informed of progress.

I would recommend this estate agency. Thank you James and team.

July 5, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review. Really pleased we were able to get you 'under offer' so quickly. Thank you for choosing James and the team to assist with the sale of your home.

Rated 1 out of 5 stars

High fees for very little work, avoid!

Review for the management company side of White & Sons.

Extremely high fees and high fees to do any sort of additional work (much higher than other Management companies). High fees for very little work, avoid!

June 1, 2023
Unprompted review
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Reply from White & Sons

Obviously disappointed to read your comments. We pride ourselves on offering a service tailored to suit our customers’ needs and consistently receive feedback which confirms we offer a good value service for the expert guidance and support we deliver.

We would welcome the opportunity to discuss this further, please could we ask you to contact Jennie Fundell on 01306 887654.

Rated 5 out of 5 stars

Rachael was a very friendly fantastic…

Rachael was a very friendly, fantastic agent; able to answer every question I had and more! She was very respectful of the property too. I highly recommend her! :)

June 15, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a view. So pleased you found Rachael so friendly and respectful.

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