White & Sons Reviews 281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and supportive approach, making potentially stressful processes much smoother. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized attention and efficiency. Reviewers are particularly impressed with the quick response times and the clear, consistent communication throughout their interactions. However, some customers also noted issues with communication, mentioning instances where they received no explanation or update despite multiple attempts to contact the company. A few people reported that their contract termination was not acknowledged, and concerns were raised about the accuracy of information provided by staff.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and first-class... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers we honestly couldn’t have asked for better estate agents. The whole team at White and Sons Horley have been amazing from start to finish – always so helpful, supportive and quick... See more

Company replied

Rated 5 out of 5 stars

Cedric and his Team are exceptional and go the extra distance to make the selling experience as smooth as possible. They All spent time to make it a personal touch, rather than some of the larger Est... See more

Rated 5 out of 5 stars

We bought our flat through White & Sons in Leatherhead and were pleasantly surprised at what a good job they did and how they smoothed the process. We’d definitely consider using them if buying or sel... See more

Company replied

Rated 5 out of 5 stars

Moving home is ranked as one of the most stressful life events for a reason and, whilst superficially simple, mine ended up being particularly complicated. Buying my new home dragged on for almost ten... See more

Company replied


Company details

  1. Real Estate Agency
  2. Commercial Real Estate Agency
  3. Real Estate Rental Agency

Written by the company

Established in 1817 White & Sons are an award winning independent estate agent with offices in Reigate, Dorking, Horley, Oxted & Leatherhead. The firm is a forward thinking business which uses cutting edge technology backed by over 200 years of experience to assist with the buying, selling and renting process. The senior management team are all qualified property professionals who offer a range of expertise unequalled by any local firm. They successfully lead a team of experts, who provide a complete range of professional services to farmers, landowners as well as assisting with buying, selling, managing and letting land and homes. The firm has departments covering: Estate Agents & Property Consultants Lettings & Management Commercial Property Block Management Rural Property Services Professional Valuations Planning Consultants Land & New Homes Whether you are buying, selling, renting or need advice on planning, management or agricultural property, trust in the value of experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

281 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great service

Jamie, Head of Block Management at White and Sons Dorking provided great customer service dealing with a reported issue, which was resolved immediately. Whites took on our property management in January 2023 and have dealt with a backlog of maintenance that was neglected by the previous company, quickly and efficiently.

May 27, 2023
Unprompted review
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Reply from White & Sons

We are so pleased that reported issues (and the backlog) are being resolved so quickly and that Jamie has provided such great customer service. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quality professional service

White & Sons Dorking and Jamie in particular have been our block managers for 4/5 years and their service, professional knowledge & attention to detail are second to none.
If you're looking for a friendly, efficient & professional company then look no further, you won't be disappointed.

May 18, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review for our Block management team, this is very much appreciated. Extremely pleased your found our service friendly, efficient and professional. Thank you for choosing White & Sons to help with your management needs.

Rated 5 out of 5 stars

White & Sons

We worked closely with Julian Sharpe at White and Sons to secure planning on a grade 2 listed property. Julian did a great job and managed to secure planning under delegated powers..

May 12, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review of our planning team, in particular Julian. Really pleased we were able to secure planning for you. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

25+ Yrs between buying properties, but White & Sons were great each time

My family recently purchased a retirement property for my 87yr old father though White & Sons, Reigate. The agent who looked after us throughout was Kieran Taylor & he was brilliant. Altogether we needed c. 4-5 viewings to check details & measurements etc & Kieran was a great help & good-natured during every viewing - even being extra-helpful & holding the end of the measuring tape when necessary. We purchased our first family home 25+ yrs ago through White & Sons, Reigate & they were professional, knowledgeable & 100% client-focused each time. Huge thanks to White & Sons, Reigate - & especially to Kieran, who made the process smooth & hassle-free for us all.

May 5, 2023
Unprompted review
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Reply from White & Sons

This is such a lovely review, thank you for taking the time to share your experience. We are extremely pleased that we have been able to help you, not once, but twice! Really pleased that we continue to deliver a professional, knowledgeable and client-focused service. Thank you once again.

Rated 5 out of 5 stars

White & Sons did a fantastic job at the…

White & Sons did a fantastic job at the end of a tenancy. Property not left in good condition and they managed the situation very proactively organising cleaners etc. Nicky was on the case the whole time and the rest of her team secured a new tenant immediately.

April 20, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review, this is very much appreciated.

Rated 5 out of 5 stars

Everyone at the Oxted Branch were…

Everyone at the Oxted Branch were wonderful. Even though buying a property can be stressful, they really helped to make the process smooth and kept in touch the entire time. Thank you to everyone at the Oxted Branch!

April 4, 2023
Unprompted review
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Reply from White & Sons

Really pleased that the Oxted team made your property purchase so stress free. Thank you for taking the time to leave such a wonderful review.

Rated 5 out of 5 stars

Highly recommend !!!

Very experienced Co. & agents, kept us up to date, did not have to chase up for anything regarding viewings, feedback from possible buyers etc.
Lots of suggestions as to market our property & once a buyer was found they corresponded well between seller, buyer & solicitors which made it seamless for us all & dare I say pretty stress free.
Cedric was charming & it was a pleasure to put our Mum’s property in his more than capable hands.
Would definitely recommend & would have no qualms about using them again. EXCELLENT 🙏

December 12, 2022
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review. We pride ourselves on trying to make our client's property journey as stress free as possible, so it is reassuring to read your comments. Thank you for choosing White & Sons.

Rated 5 out of 5 stars

Couldn’t have asked for a more…

Couldn’t have asked for a more efficient service, from valuing to viewings, offers to exchange/completion I couldn’t be happier with Lorraine, Keith and all the team.
Thankyou very much

March 18, 2023
Unprompted review
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Reply from White & Sons

Thank you very much for choosing White & Sons to help with your property journey. We are so pleased this was such a positive experience for you. We are super happy we were here to help.

Rated 5 out of 5 stars

Loraine Mayo - Legend

Since first viewing the property until date of exchange (today) Loraine has been on the ball, very professional, easy to talk to, always there on the end of the phone when needed, even when she was off she would call back as soon as back in the office. Couldnt of been happier with having her as our agent and helping us purchase our first home. Feeling very excited and grateful for her services! Thanks Loraine!

March 17, 2023
Unprompted review
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Reply from White & Sons

As you so rightly say, Loraine is a legend! We are so pleased that she was on hand to help you with your first purchase. Thank you so much for taking the time to leave such a wonderful review, we really appreciate you doing this.

Rated 5 out of 5 stars

We rented a house through White & Sons…

We rented a house through White & Sons and found them to be friendly, professional and responsive throughout the process, from initial viewing through to close out of our tenancy. Highly recommended!

February 3, 2023
Unprompted review
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Reply from White & Sons

Really pleased that your tenancy experience was such a positive one. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Incredibly professional …

The team at the HORLEY office are incredibly professional and helpful with our purchase. My sale with my local estate agents has been anything but straightforward and if I had my time again I would 100% be using White & Sons. Can’t fault them at all. Not doing this as a regular thing I assumed all estate agents are the same, I cannot stress the fact more that they are not. So when selecting one to deal with make sure you pick people that will actually do their jobs (Matt and James especially brilliant) and keep you informed and have even gone above their own responsibilities to get the sale/selling done.

Eternally grateful.

March 2, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a detailed review. We really appreciate your candor when comparing us to other agents in the area. We strive to ensure that our clients have a positive property experience with us, so to read your comments really does fill us with pride.
Once again, thank you very much!

Rated 5 out of 5 stars

Would Recommend

Great experience, everyone at the Dorking branch have been supportive, honest and approachable from start to finish. Lots of experience and advice to share and always happy to answer any questions. They have worked tirelessly in our interest, going above and beyond.

February 6, 2023
Unprompted review
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Reply from White & Sons

Thank you very much for taking the time to leave such a wonderful review. Really pleased we were able to help you through your property journey.

Rated 5 out of 5 stars

Very happy to deal with White & Sons

White & Sons have been very easy to deal with and would definitely recommend!

February 2, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review, we very much appreciate you doing this. Thank you for the recommendation.

Rated 5 out of 5 stars

Reliable and easy to deal with

White & Sons have supported us all the way, on a long and bumpy road. We were dealing with a house sale to allow an international move, just as the market started to shift in Springtime 2022. It took much longer for the house to sell than we had hoped, but White & Sons explored every avenue of finding us more interest. Once an offer was accepted there we ended up with a complicated chain, but the team have really been there every step of the way to see it through to the end. Big thank you to James and the team!

January 5, 2023
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. We are so pleased we were able to support you through this bumpy time and over the moon to see your property complete. Thank you for choosing us to help.

Rated 5 out of 5 stars

Great service

In a tricky market they still managed to ensure I had plenty of viewings on the first weekend and I sold my house very quickly. They were helpful and informative throughout

December 16, 2022
Unprompted review
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Reply from White & Sons

Really pleased we could help you sell your house quickly. We do find that in a slightly trickery market, our 200 years experience really is our client's biggest asset. Thank you for taking the time to leave a review, we really appreciate you doing this.

Rated 5 out of 5 stars

Amazing service from the team in Leatherhead

Extremely pleased with the service received from White & Sons’ team in Leatherhead, particularly James and Stephanie who were very supportive in helping us to find a buy-to-let property. Their friendly attitude and dedicated approach to the clients’ needs, in addition to the office’s long opening hours, made the process easy and enjoyable. Our emails and phone calls were always returned straight away, and we also were able to book late evening viewings to fit around our working hours. We will certainly use the White and Son’s service again in the future.

December 7, 2022
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave such a wonderful review, we really appreciate you doing this. Really pleased we were able to help you find your buy-to-let. We would be absolutely delighted to help you in the future, should you so require.

Rated 5 out of 5 stars

The Consultant and rest of the team…Seller’s Experience

The Consultant and rest of the team were diligent informative and helpful in all aspect. Positive attitude always prevailed. Immediate response with emails and phone calls. Helpful to both the seller and the buyer.
Always received feedback with the viewings and any comments whether positive or negative shared with us. We highly recommend their services.

November 1, 2022
Unprompted review
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Reply from White & Sons

Thank you very much for taking the time to leave a review. We are so pleased that you had such a positive experience. We really do try to mitigate some of the stress typically associated with selling and buying houses. We really appreciate the recommendation. Thank you once again.

Rated 5 out of 5 stars

Whites & sons

Thank you to all the team on making the sale of our property straight forward and successful.

We would highly recommend whites & sons Estate agents to anyone selling or buying a property.

Great communication throughout & stress free!

Thank you

November 8, 2022
Unprompted review
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Reply from White & Sons

Thank you for taking the time to leave a review of our service, we are extremely grateful. Really pleased we were able to make your sale so straight forward. Thank you for choosing us to successfully sell your home.

Rated 5 out of 5 stars

Over a decade of consistently excellent management. Highly recommend.

White and Sons in Dorking has been such a great asset for me and my family in the management of two properties. Jamie Gray, in particular, is a huge help and always going the extra mile to make sure everything is done properly and to a high standard. A consummate professional and well of knowledge who always takes the time to advise and guide - he’s covered us many a time when we didn’t even know we’d need it! He’s always five steps ahead and his experience and attention to detail when it comes to navigating leaseholder contracts is so valuable.

We’re in very good hands and the peace of mind White and Sons gives us is incalculable. I highly recommend White and Sons, they always ensure their clients are well informed and looked after, as well as legally covered in our case, and have been consistently dependable for over a decade, now. In particular, Jamie Gray is a huge credit to White and Sons - a highly knowledgeable and experienced professional, always efficient and friendly, reflecting White and Sons high standards in every matter.

November 10, 2022
Unprompted review
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Reply from White & Sons

Thank you so much for taking the time to leave such a thorough assessment of our Block & Estate Management service. Jamie was so pleased to read your wonderful feedback, thank you. Providing peace of mind to our clients is one of our main objectives, so to read your comment leave us feeling incredibly proud. Thank you once again.

Rated 5 out of 5 stars

White and Sons Woodlands 3 Reigate

White and Sons have been the managing agent for Woodlands 3 in Reigate since 2017. They have provided very efficient service and support for the directors; Justin is on hand to advise us of legal responsibilities and Rebecca provides a very quick response to our queries, organising contractors, H&S and tree reports and corresponds with owners as necessary.
The directors are very happy with this partnership, it makes our job much easier.

November 7, 2022
Unprompted review
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Reply from White & Sons

Thank you for your kind words of support for our Block & Estate Management team, we really appreciate you taking the time to do this. So reassuring to hear that we make your job so much easier.

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