Akela Pet Foods Ltd Reviews 3,296

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the dog food, noting its human-grade ingredients and positive effects on their pets' health, including shiny coats, bright eyes, and improved digestion. The delivery service is frequently highlighted as speedy, reliable, and often arriving earlier than expected, making the ordering process convenient and hassle-free. Reviewers also appreciate the helpful and friendly staff, and the ease of ordering online. However, some customers expressed dissatisfaction with changes to the delivery service options, specifically regarding the courier. A few people also mentioned concerns about recent recipe reformulations, particularly the inclusion of certain ingredients and increased levels of supplements without prior consultation.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the quality of the food, noting that their... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the food, noting... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting the speed and efficiency... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and wonderful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality dog food (human grade ingredients). Love that it's delivered straight to home, saves us the hassle of going to the shop. Deliveries are always speedy. Plus it works out cheaper than the shop!... See more

Rated 5 out of 5 stars

I've used Akela for many years , tried other dog foods but always came back , gives my dogs shiny coats , bright eyes lots of vitality everything they need to be happy and healthy. I order on line a... See more

Rated 5 out of 5 stars

I wouldn’t feed my dog anything else - she has allergies, Akela fish (allergies include poultry) is a super high quality food. She loves it ( we also add cooked veggies which she adores) we have noti... See more

Rated 5 out of 5 stars

The Akela cat kibble is brilliant the fact that bot cats and kittens can eat it is perfect, as my kitten is constantly at the cat food and refuses to eat her kitten food, so this takes a lot of the st... See more


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Frozen Food Manufacturer
  4. Pet Store
  5. Pet Supply Store
  6. Vitamin and Supplements Store

Written by the company

Akela offers premium WholePrey Concept 80:20 Grain-Free foods, proudly made in Britain. Our dry food is made in the UK, our wet food is produced in Germany to the same high standards, and our raw range is supplied under our sister brand, NutriWolds. Vet-approved and trusted by breeders and rescue clubs, with qualified staff offering expert nutrition advice. Free next-day delivery available – see our website for details.

Akela Taste Guarantee

We're so confident that your furry friends will love Akela that we guarantee it!

We're so confident that your furry friends will love Akela that we guarantee it!
All Akela food is covered under our Taste Guarantee for 30 days from the date of purchase. Opened foods (limited to one per customer) or sealed foods (no limit) can be returned to us at your expense. Here are the terms: 1. You need to notify us by e-mail within 30 days of purchase that you wish to make a claim and include your order number (or a copy of your receipt if you ordered via a stockist) 2. You need to send the food back to us in its original packaging at your expense 3. We will check the food, weigh it and provide a refund for the residual weight minus a 10% fee for opened foods.

Contact info

  • Unit 6 Cooil Smithy, Isle of Man Business Park,, IM2 2QA, Douglas, Isle of Man

  • wholeprey.com

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great food and reasonable price

Great food and reasonable priced, my dog suffered from bad bowels on previous big brand foods such Wainwrights and Harringtons, she is in top form on Akela's original recipe medium paws, a switch to 80/20 food is definitely worth it for your fur baby.

July 21, 2025
Rated 5 out of 5 stars

Excellent experience

I was searching the internet for a new food for my puppy as his current food wasn't agreeing with him. A few people online and in local pet shops recommended this company to me so I had a look. The customer service has been exceptional and my puppy absolutely loves the food! The cost of the food is great and it agrees well with my puppy. Thank you!

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Cancelled no explanation

Dog food cancelled no explanation.

July 24, 2025
Akela Pet Foods Ltd logo

Reply from Akela Pet Foods Ltd

Sorry to hear that. It looks as though the order/subscription was put through before the products had been completely setup on our website system with incorrect pricing and the order/subscription was automatically cancelled. We can re-activate the subscription if you like but it would be at the prevailing website price of £75 per bag for the vet diets. We can offer a 10% discount as a gesture of goodwill for the error if you get in touch. Sorry for the inconvenience. Please let us know if we can be of any further help.

Rated 5 out of 5 stars

Good quality dog food.

My dog has food allergies, was recommended Akela Kangaroo wet food by his vet. It is tolerated well by my dog and delivery is reliable. Very happy so far.

July 23, 2025
Rated 5 out of 5 stars

Excellent service from Wholeprey

Excellent service from Wholeprey.
I always feed my chihuahua on the wet food.
She prefers the lamb. It single protein which is great.
She’s healthy and has a good shiny coat.
A tin lasts her a few days so it’s good value for me.
The delivery is always fast and this time was packed very well too.

July 22, 2025
Rated 5 out of 5 stars

We regularly buy this food

We regularly buy this food. It’s really high quality and the processing of the orders and delivery is extremely efficient. Highly recommended. My Labrador’s coat is so shiny as a result of being on the whole fish kibble.

July 21, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look