Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more
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Review summary
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Reviews shaping this summary
Ordered a Berg rectangular trampoline on Saturday night and it was delivered on Tuesday. Really impressed with the communication and the delivery. The trampoline was taken up 20 steps to get to the... See more
Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more
Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more
Company details
Written by the company
Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.
Wicken Toys Ltd Details
Written by the company
- Great Customer Service
- Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
- Biggest Display in the UK!
- There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
- Free Delivery over £120.00
- All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.
Contact info
Whittlebury Road, MK19 6BJ, Milton Keynes, United Kingdom
- 01908 571233
- sales@wickentoys.co.uk
- wickentoys.co.uk
Visit Our Display Site
4.9
Excellent
7K reviews
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This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Excellent shop
Good customer service, prompt delivery and installation. We are very happy with the product and would recommend this company.
March 12, 2025
Friendly and helpful
Very helpful, quick and friendly customer service and quick and easy delivery
March 29, 2025
Some of the product parts are rusty and…
Some of the product parts are rusty and one part for top of net is broken
March 27, 2025
Reply from Wicken Toys Ltd
Hi,
I am sorry to see that you have had problems with your item that you purchased. I have checked our emails and I cannot see that you have emailed us regarding these problems.
If you can send us pictures showing the problems we will be able to sort them out for you. When we sell products that come into us boxed, we have to rely on the manufacturers having packed them correctly. On the odd occasions when there is an issue, we will always resolve the situation.
We await your email.
Thanks
Chris
Great customer experience
Bought the plum treehouse which is amazing! Best deal was from Wicken toys and loved that they do their own deliveries so no complications with having it delivered and no missing or broken parts! Delivery driver was great and put it round the back garden as requested in a safe place and they came when they said they would with communication. Thanks will order from you again!
March 11, 2025
Good communication
Despite there being a manufacturing problem with the item ordered, the team at Wicken was very good at resolving this and keeping me informed.
March 8, 2025
Brilliant company
Brilliant company. Zero hassle. Ordered at a good price and delivered promptly within the timescale stated.
March 22, 2025
Outstanding
The simplicity from ordering, safe delivery to my Grandson's home, secure drop off outstanding service.
The climbing frame has now been put together, easy task, no missing parts, or any damage. Son in law informed me sturdy. Well made.
January 16, 2025
Great quality product
Really lovely quality product. Arrived quickly, with good communication re delivery. Easy to follow instructions to assemble. Very happy.
March 15, 2025
Fantastic Service
Quick delivery by a very friendly driver. Easy step by step instructions for assembly. Very pleased with the product. Definitely recommend this company.
March 24, 2025
Unprompted review
Prompt delivery and delivery guy…
Prompt delivery and delivery guy advised how to set up the trampoline
March 9, 2025
Quick delivery
Quick delivery, very nice person, called me let me know it has been delivered. Item is good. Just need to varnish it to preserve long term.
March 8, 2025
Brilliant service and the scooter will…
Brilliant service and the scooter will be a great hit with my Granddaughter.
March 6, 2025
They delivered the wrong toy to us
They delivered the wrong toy to us. Fortunately they did pick up that fact after another customer complained they had received our grandsons toy. I hadn't opened it.
The frustration is being left a voicemail saying can we deliver the toy tomorrow but we will only leave it if we can pick up the one they incorrectly delivered.
They blamed the delivery company when in fact the package delivered to me had my name and address.
Personally I find that misses the point and is insulting. They hadn't delivered what we had paid for and then setting an undertone of threat on us - you dont get what you paid for unless we get ours back. Not great.
It also took a week to deliver which was to suit them, not me and not any offer of compensation. Price was average so I won't be buying more from here based upon the attitude.
March 4, 2025
Reply from Wicken Toys Ltd
Hello Michael,
I apologise that you had the wrong item delivered. It was entirely our fault as the warehouse put the wrong label on the wrong box. We cannot blame the delivery company for that as they do not label the boxes, they pick up the box’s with the labels already attached.
This was identified when another customer notified us of the error. It was at this point that we investigated the issue and contacted you to advise you of the mistake. You had received the item but were unaware that it was the wrong item. I believe you said that you needed it for the 28th March, so we had until then to swap it over which meant that we could do it when we were next in your area. Luckily ou have been well prepared and ordered with plenty of spare time. Good for you, so many people leave it until the last minute!
l can see that we left you a voice mail on 20th March at 10:04 am asking you to contact us as we were in your area on 21st so we could swap the items, we also sent an email.
We then left another voicemail at 16:46, before we closed at 17:00 advising that we would call in on 21st but we would not be able to leave the item without knowing that you were going to be there to make the exchange and we advised that the driver would be there between 8:30 and 10:30.
We apologise if this sounds threatening it was certainly not intended to make you feel that way. When we deliver in our own vans, we do not leave anything on a door step unless we have been in contact with the customer so that they know it is coming as this can create other issues.
We hope your grandson enjoys the Go kart.
Kind regards
Wicken Toys
Excellent service from start to…
Excellent service from start to finish... own company delivery set up which was great.
February 28, 2025
Swing when you are winning
Quick delivery, good price, great product.
Kids love the swing.
February 13, 2025
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