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Wicken Toys Ltd Reviews 6,616

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting items like balance bikes, trampolines, and climbing frames. Many appreciate the efficient and prompt delivery service, often noting that items arrived quickly and as expected. The staff also receives frequent commendation for being helpful, knowledgeable, and friendly, making the overall purchasing experience smooth from start to finish. However, some customers experienced issues with delivery, citing instances where next-day delivery took longer or where delivery instructions were not followed. A few people also found the assembly instructions for certain products to be misleading regarding the time and tools required.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Product

Consumers generally express satisfaction with the products, highlighting their quality, sturdiness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the great service from... See more

Staff

Clients share positive opinions on staff. Customers consistently praise the helpfulness and friendliness of... See more

Order

People report positive experiences with order. Customers frequently praise the easy ordering process and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... See more

Rated 5 out of 5 stars

Ordered a Berg rectangular trampoline on Saturday night and it was delivered on Tuesday. Really impressed with the communication and the delivery. The trampoline was taken up 20 steps to get to the... See more

Rated 5 out of 5 stars

Great service from start to finish. It’s great to see a business providing this service so well given the present economic and political landscape in the UK.. The delivery man was top notch as well. W... See more

Rated 5 out of 5 stars

Fantastic place to see so many climbing frames and trampolines. Our children loved being able to try everything, which really helped us decide what we wanted. Very helpful service, but not at all push... See more


Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.

Wicken Toys Ltd Details

Written by the company

Great Customer Service
Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
Biggest Display in the UK!
There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
Free Delivery over £120.00
All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.

Contact info

Visit Our Display Site

Buy online or visit our display to ensure you buy the correct item!

4.9

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service.

The delivery man called to apologise and let us know there was a problem on the motorway and they would be later than expected. Apologised again when they arrived. Lifted the box into the house and explained if there were amy problems, whatsoever, to let them know and they would sort it. So polite, knowledgeable and sincere. The product is fantastic!

February 12, 2025
Rated 5 out of 5 stars

Excellent in every way.

Easy ordering online. Excellent service when part of order out of stock. Phone call to explain why and refund quickly processed. Delivered same week as order and friendly helpful driver. Great product of excellent quality. Can not fault in anyway. Have used before, would certainly use again and highly recommend.

January 28, 2025
Rated 5 out of 5 stars

Excellent customer service

Once my order was placed I received a call to organise delivery which happened within a few days. Delivered by the actual company not a 3rd party. Driver very helpful reassuring me on ease of installation of the swing/slide. Yet to install it but so far service excellent. Thankyou

January 26, 2025
Rated 5 out of 5 stars

Company rang the day before to arrange…

Company rang the day before to arrange a delivery time which avoids staying in all day waiting for your ordered item. Polite lady on the phone..polite delivery driver.. will certainly buy from this company again.

December 7, 2024
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ordered a last minute present the weekend before Christmas.A gentleman from the shop rang me to tell me it would be sent with parcel force’s 24 hr delivery on the Monday but it couldn’t be guaranteed to arrive before the big day due to demand on the service. Thrilled to receive it on Christmas Eve and very pleased with the product. Well done Wicken Toys and Parcelforce.

December 21, 2024

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