Item never arrived, unable to contact the company via any means (online chat, email). Had to get refunded via bank. Shame, as have ordered from them many times before up until this year.
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See what reviewers are saying
Scam company I used to buy the wax melts on Amazon, however they’re no longer available and it’s pretty clear that they have ceased trading on there. So I looked online and ordered thru the we... See more
My order has never arrived & there has been no reply to my emails. Very disappointing and extremely poor customer service. This was for a birthday which has now passed. No telephone contact number and... See more
Love the aroma of all Willam Alexander diffusers. Well priced for such an upmarket product. Have used these for a good few years now and will continue to do so. Like the presentation of the diffusers... See more
Company details
Information provided by various external sources
Provding scented Candles, diffuser and Eau de parfum. Similar to other brands but at much cheaper costs.
Contact info
111 Talbot Street, LE675AX, Coalville, United Kingdom
- 07912110572
- sales@williamalexander.co.uk
- williamalexander.co.uk
1.5
Bad
44 reviews
Hasn’t replied to negative reviews
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Delivered very speedily and well…Body wash and diffusers.
Delivered very speedily and well packed. Good body wash with lovely scent, although rather worried that they are in glass bottles. The diffusers have a super scent too.
December 3, 2021
The product arrived beautifully…
The product arrived beautifully packaged, and very quickly. This time I chose the one and only Reed diffuser it smelt amazing, I think this is my new favourite.
September 25, 2021
Love your products
September 18, 2021
Absolutely in love with the hand wash…
Absolutely in love with the hand wash ❤️ It smells gorgeous and makes your hands feel amazing. Far better than any other hand wash I’ve tried. I will definitely be ordering more ⭐️
May 29, 2021
Absolutely loving my new hand wash
Absolutely loving my new hand wash. Would highly recommend
May 27, 2021
Very bad service and customer service
Eventually turned up today 13/05/2021 after placing the order on 22/04/2021.
I had to contact them to find out what has happened to my order to be told they have just received the stock in and will be sent out to you with an extra gift for your patience.
Promises Promises, no extra gift was given, box was battered but fortunately it was a glass bottle in the battered box which was fine.
Would not recommend using this company if you want something quickly, very disappointed in their customer service, very unprofessional
May 13, 2021
I haven’t received my order yet
I haven’t received my order yet.
Same as last time it takes forever.
Maybe they need to look at there mailing system.
I do really like there products.
January 29, 2021
Excellent products
Excellent products, fast delivery and incredible customer service
December 28, 2020
Prompt Delivery and Service
Delivery great. Packaging excellent. Not quite as strong a scent as I would have hoped for the money. May have to try a different one.
December 15, 2020
Great service, very professional in every way
Great service, fantastic products. I look forward to ordering again and again. I hope Brexit doesn't bugger up their ability to ship outside the UK though!
December 9, 2020
Excellent Scent
All products came quickly, high quality with excellent scent! Can't wait to buy more!
December 7, 2020
Lovely candles
Lovely candles but would be helpful to have name of fragrances on candles or boxes so you can remember fragrances you prefer
July 13, 2020
Unprompted review
Took quite a while to be delivered but…
Took quite a while to be delivered but probably due to Covid delays.
Smells exactly like Creed Aventus but only lasted 1 month
July 3, 2020
Unprompted review
I’m very happy with my order and…
I’m very happy with my order and impressed with service I received. I’ve already recommended WilliamAlexander to my family and friends.
June 22, 2020
Unprompted review
Love the aroma of all Willam Alexander…
Love the aroma of all Willam Alexander diffusers. Well priced for such an upmarket product. Have used these for a good few years now and will continue to do so. Like the presentation of the diffusers and the delivery is reasonable quick and reliable. Site is easy to use.
Keep up the good work!
March 15, 2020
Unprompted review
Excellent Personal Service
Excellent Service, Quick Shipping and Great Products, will be a repeat customer
January 6, 2020
Unprompted review
Really great products
Really great products, highly recommended and have used them for a few years now.
Keep up the good work 👍
December 12, 2019
Unprompted review
Absolutely love the smell of the…
Absolutely love the smell of the Eventus- makes the room smell amazing
August 15, 2019
Unprompted review
After 15 days no delivery
After 15 days no delivery, no information on delivery, nothing. Extremely unsatisfied
August 15, 2019
Unprompted review
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