Item never arrived, unable to contact the company via any means (online chat, email). Had to get refunded via bank. Shame, as have ordered from them many times before up until this year.
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See what reviewers are saying
Scam company I used to buy the wax melts on Amazon, however they’re no longer available and it’s pretty clear that they have ceased trading on there. So I looked online and ordered thru the we... See more
My order has never arrived & there has been no reply to my emails. Very disappointing and extremely poor customer service. This was for a birthday which has now passed. No telephone contact number and... See more
Love the aroma of all Willam Alexander diffusers. Well priced for such an upmarket product. Have used these for a good few years now and will continue to do so. Like the presentation of the diffusers... See more
Company details
Information provided by various external sources
Provding scented Candles, diffuser and Eau de parfum. Similar to other brands but at much cheaper costs.
Contact info
111 Talbot Street, LE675AX, Coalville, United Kingdom
- 07912110572
- sales@williamalexander.co.uk
- williamalexander.co.uk
Hasn’t replied to negative reviews
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Brilliant products have even been…
Brilliant products have even been thanked for being a return customer
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