I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out
Company replied
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Review summary
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Unfortunately probably my worst experience with customer service from any clothing brand. I received a faulty hoodie that they’ve clearly tried to get away with shipping to paying customers. It’s... See more
Company replied
2nd time ordering from here, however this experience was much worse than my first. Customer service was practically non-existent - my item was not shipped until over a week after ordering. I chased up... See more
Wow. Been using this brand for 3-4 years and it’s only gone downhill from when I first found it at 5000 followers. Releases tracksuits that he doesn’t even have access to yet and doesn’t send unti... See more
Company replied
Company details
Written by the company
British fashion label.
Contact info
United Kingdom
- williamgiles.co.uk
2.5
Poor
170 reviews
Replied to 65% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered from them before no problem
Ordered from them before no problem. Am currently waiting for an order placed 20 days ago have sent numerous emails and messages on Instagram with no reply to any.
June 29, 2023
Unprompted review
Very poor service. Ignore emails and you will struggle to get your money back!
Very very poor service! Do not buy from them! Item did not fit so returned within the 14 day window and no refund. Countless messages ignored over email and also social media. Fortunately I paid via PayPal so got my money back but has taken over a month. I feel sorry for anyone who didnt pay via credit/PayPal and does not have buyer protection as it would be near impossible to get your money back. It's a shame because I thought I'd support one of the smaller independent brands. Avoid at all costs!
June 9, 2023
Unprompted review
Reply from William Giles
Hello Harpal,
Thank you for taking the time to leave a review.
Having looked into your order and your experience I can only apologise for the lack of response on email and facebook messenger, we can completely understand your frustrations waiting for a reply on this return and appreciate your patience.
As we are extremely busy at this time and learning to navigate a better customer service, I can only explain that this was an honest mistake that has been missed by a member of our team.
We hope that in the future this 1 bad experience doesn’t put you off purchasing with us again.
All the best,
WILLIAM GILES
Absolutely shocking experience!
Absolutely shocking experience. Ordered a T-shirt for a holiday and still 3 and half weeks and waiting for it to arrive. Not only have they taken my money and posted nothing they have read and ignored my messages on their instagram and also ignore Emmy emails. I have had to report them to pay pal which I’m so lucky to have used so I can actually receive my £40 back. Really liked this brand and would have definitely been a returning customer but frankly I’d warn everyone to steer clear until they actually treat their customers with any respect.
June 1, 2023
Unprompted review
Reply from William Giles
Hello Cameron,
Thank you for taking the time to leave a review.
Having taken a look into your order experience, I can see that you ordered a tshirt on a pre order with an estimated delivery time of 10-15 working days (shown in the product description) so the lead time you experienced was normal.
Although disappointed that a 1 star review was left, we have made sure that all future lead times are clearly shown online and that we provide extra updates on similar orders so that all customers know exactly when to expect their items.
All the best,
WILLIAM GILES
Great product
September 16, 2022
Unprompted review
Unreal Service and Top Products 🤝🏼
Unreal customer service. Prompt shipping and products are bang on. Recommend to anyone. Drop them a message on Instagram and any issues resolved promptly, cannot recommend enough.
March 4, 2023
Unprompted review
Great service / product quality
Ordered from William Giles several times. All items were delivered within the timescales. On all occasions, the product quality and service has been excellent.
February 21, 2023
Unprompted review
Fantastic service & quality
February 17, 2023
Unprompted review
Ordered from WG multiple times
Ordered from WG multiple times, very fast delivery with high quality clothing. Great communication through social media and emails. Would highly recommend
February 16, 2023
Unprompted review
Best t shirt around shame they have…
Best t shirt around shame they have sold out literally go to white t shirt
February 16, 2023
Unprompted review
Really fast delivery
January 26, 2023
Unprompted review
Returned an item clothing despite…
Returned an item clothing despite contacting them on the order email, website contact form and Instagram. Did initially get a response on social media but since not received a refund or anything or indicate it’s being looked at. Terrible customer service, would not use again.
January 19, 2023
Unprompted review
No communication
I ordered a pair of pants 14th november and havent heard a thing. I wrote to Them many times and havnt Got any answer.
November 14, 2022
Unprompted review
order not arrived
Ordered white denim jeans 4 WEEKS ago, I was asking about my order 2 times on IG. Got a reply that my order was shipped but haven’t received ANY TRACKING number. 26 days passed, still any information about the package.
They have only replied after my review on trustpilot. I got refunded so changing from 1 star to 3
October 18, 2022
Unprompted review
Always perfection
Everything I’ve ever bought from William Giles has been perfect and this Hoodie and T shirt is no less than perfect
August 10, 2022
2 items from my order didn’t arrive and…
2 items from my order didn’t arrive and after emailing a week ago I still haven’t had a reply
August 10, 2022
Absolute game changer!
Ordered a hoodie last week, and it arrived promptly and with great communication throughout. Item is SUCH a good fit and great quality -- I've had a couple pairs of the Malibu shorts too, and the quality is exceptional. People always stop and ask me where they're from. Game changers!
August 4, 2022
Very good service and quality products
August 3, 2022
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