William Giles Reviews 170

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, most reviewers were unhappy with their experience overall. Many people encountered significant problems with their orders, including items not being delivered, long delays in dispatch and delivery, and a lack of communication regarding shipping status. Some customers also reported receiving incorrect items or products with quality issues, such as poor cropping, disproportionate padding, or faulty materials that bobbled quickly or were not suitable for washing as indicated. However, some customers also noted positive aspects, such as quick delivery times and good quality products that fit well. A few people were satisfied with the customer service, finding the team helpful and responsive on social media, and appreciated the speediness in resolving issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery. Many reviewers praise the quality, fit, and... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the great quality of garments,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise quick delivery, with... See more

Order

Users describe negative interactions with order fulfillment. Many customers report significant delays, with... See more

Service

Consumers find service to be ambiguous. Many reviewers express significant dissatisfaction, citing terrible... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the products and styles but I have ordered twice now and twice I have had to pay extra postage on top of the postage fee, this would of easily been a 5* review if this was sorted out

Company replied

Rated 1 out of 5 stars

Unfortunately probably my worst experience with customer service from any clothing brand. I received a faulty hoodie that they’ve clearly tried to get away with shipping to paying customers. It’s... See more

Company replied

Rated 1 out of 5 stars

2nd time ordering from here, however this experience was much worse than my first. Customer service was practically non-existent - my item was not shipped until over a week after ordering. I chased up... See more

Rated 1 out of 5 stars

Wow. Been using this brand for 3-4 years and it’s only gone downhill from when I first found it at 5000 followers. Releases tracksuits that he doesn’t even have access to yet and doesn’t send unti... See more

Company replied


Company details

  1. Clothing Store

Written by the company

British fashion label.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

My first purchase of a T-shirt n shorts…

My first purchase of a T-shirt n shorts came perfectly fine,
My 2nd order however was mad, I put literal one of everything in my basket, some items even 2- I went to pay and it only took £40, I’m not sure what for- so I had to put it all in the bag again and pay for it again!!-which was long finding out if I should’ve or not because the dodgy purchase just before,also I’ve not been able to use any of the delivery/first time purchase codes?? In addition to the codes after I’d placed all 3 of my orders I got a email to say T-shirts can be sold for £30..???- Good Quality tho✌️👌

August 2, 2022
Rated 1 out of 5 stars

Damaged, not refunded, then blocked

Cargos turned up damaged as button wasn’t attached.

When I spoke with them on Instagram they apologise and said they would refund.

I have returned the items but now they’ve blocked me on Instagram.

So I’m £50 out of pocket without the item.

Which is a shame because I liked the i teams and would have spent much more than £50

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Worth every penny

Product quality is unreal, the team even replied to me quickly and got my order out as early as possible.

Worth every penny, will use again without a doubt

May 16, 2022
Rated 1 out of 5 stars

Sent a return for an order purchased in…

Sent a return for an order purchased 2 months ago, since it arrived back at their office they didn’t send a refund or an exchange and wasn’t responding to emails, low tier shady overpriced business

May 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great brand, top service, top quality!

Great quality materials used and also very good customer service, the size I ordered was a tad too big so I asked for an exchange and they were able to deal with it very quickly and within a week I had my new size! 10/10

April 26, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor

Ordered over a week ago and still haven’t heard anything about my order. Tried to contact them via email and social media and I’ve still had no help locating my order.

March 21, 2022
William Giles logo

Reply from William Giles

Hello Arri,

Thank you for taking the time to leave a review.

Looking at your order summary now and it shows you was refunded. We are sorry for the delay in receiving your product in the first place.

Although disappointed that a 1 star review was left, we hope to see you again as a customer. We are a small company learning and improving all the time.

All the best,
WILLIAM GILES

Rated 5 out of 5 stars

I love these trousers man

I love these trousers man, best cargos hands down! I’m just waiting on the trousers to come out on my birthday 😂😂😂😂. Let it be known William Giles got the best cargos out there!

March 3, 2022

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