William Smith Group 1832 - Academy Reviews 100

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the overall experience very positive. People frequently highlight the well-structured and practical nature of the training courses, which instills confidence and provides valuable hands-on experience. The service provided is often described as excellent, with many appreciating the personalized approach and the clear, informative delivery of content. However, some people mentioned minor issues with the presentation, such as difficulty hearing the speaker or items not being shown in full screen during virtual sessions.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the trainers and staff for... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the hands-on experience,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and knowledge provided. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently took part in the kitchen vinyl wrapping training with William Smith and was really impressed with the whole experience. The course was well structured, practical, and gave me the confiden... See more

Company replied

Rated 5 out of 5 stars

I recently completed the Kitchen Wrap Training Course and honestly, I can’t recommend it highly enough. The course itself was brilliant from start to finish – really well structured and packed with... See more

Company replied

Rated 5 out of 5 stars

Amazing group of people, everyone is friendly and inviting. The training is top tier, there are few, if anyone else who have the level of experience and knowledge as the training team. They only use t... See more

Company replied

Rated 5 out of 5 stars

The training team at William Smith are excellent! They have a wealth of knowledge when it comes to the application processes and the materials they work with. I particularly like the fact that they do... See more

Company replied


Company details

Written by the company

Training the Professionals The Training Academy is dedicated to both training and inspiring people in the sign, graphics, and interiors industry, with whom it’s been servicing for over 100 years. Hosted inside an inviting “Inspiration“ Centre, training courses cover a range of products across our portfolio and are intended to help develop you as a professional, no matter what your skill level. Whether you are looking to become a trained installer, learn how to sell the products we offer, or just want a taster for the products and opportunities in the marketplace, we have a training course for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Exceptionally passion driven and knowledgeable people at William Smith

I can imagine that working at William Smith is very rewarding, as everyone connected with our open day visit was amazing. Helpful, full of enthusiasm and the knowledge highly impressive. We need more business like this in the UK with true values of service to customers.

October 20, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to send a great review

Rated 5 out of 5 stars

Great day out

Great day out, wonderful experience,
Alot of positively and passion for what wm smith Is all about and working towards. Exciting times ahead.
Thankyou to all the team for putting it together.

October 16, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to review us on Trustpilot.

Rated 5 out of 5 stars

Great team

Great team. I had little to no questions as all was explained step by step. Would definitely recommend

October 28, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Review of the William Smith Academy Event

The William Smith Academy event was very well organised. The workshops were highly informative, complemented by several engaging lectures. As someone relatively new to the industry, I gained a great deal of knowledge and a deeper understanding of the products and services offered.
The atmosphere was welcoming, and the people were both friendly and knowledgeable. Overall, it was a valuable experience and I would definitely recommend attending future events.

October 20, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

The instructors were really helpful in…

The instructors were really helpful in explaining how the process goes. Giving me a lot more confidence and understanding in going forward with these products.

October 21, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

William Smith are so good at there job…

William Smith are so good at there job they provide the best of the best and they are so happy to help you grow learn and they are so very helpful there courses are the best in the UK I wouldn't tues any other brand only William Smith

October 20, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Great Company who Care

I attended their Kitchen Application course back in June and cannot say how much they put into the training. We had three instructors across the 2 days, plus other members of staff also giving advice.
Since then i have attended two other training days put on by the company, One in Watford called the A-Team which was very informative, and recently the Open day at their HQ in Barnard Castle. It was to me a great informative day, meeting other people involved in Kitchen application industry who i had met at the previous meeting. Everyone was keen and helpful. It was not only for Architectural installers but also commercial installers and vehical wrappers.
They also laid on food and refreshments all day, and a casino evening for those customers who were staying in the local area. Thank you William Smith Group,

October 16, 2025
Unprompted review
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a review, it was great to see you at our Open Day.

Rated 5 out of 5 stars

I recently attended an Open-Day at…

I recently attended an Open-Day at William Smith Group - which included some Academy training, which was extremely beneficial, the trainer was clear, precise and ensured that everyone in attendance was clear on the outcome. Its a warm, friendly environment and highly recommend!

October 20, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a review, it was great to see you at our Open Day.

Rated 5 out of 5 stars

Excellent architectural kitchen vinyl wrapping training

I recently took part in the kitchen vinyl wrapping training with William Smith and was really impressed with the whole experience. The course was well structured, practical, and gave me the confidence to take on real jobs.
A special thanks to John, who was brilliant at demonstrating how to fit the vinyl. He explained everything clearly and shared loads of helpful tips from his own experience, which made a big difference.
Would definitely recommend this training to anyone looking to learn or improve their wrapping skills.

September 9, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a review :)

Rated 5 out of 5 stars

Great kitchen wrap training day

Great training day from everyone at William Smith, John and Kane tailored the training to suit everyone’s personal level and answered so many questions for me.

September 9, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a review

Rated 5 out of 5 stars

Kitchen Wrap Training - 5 Stars

I recently completed the Kitchen Wrap Training Course and honestly, I can’t recommend it highly enough. The course itself was brilliant from start to finish – really well structured and packed with useful tips. The trainers were fantastic too: friendly, knowledgeable and always happy to share their experience.
What really stood out for me was the hands-on side of things. You’re not just watching – you’re actually doing, which makes such a difference. I came away feeling confident and excited to put everything I’d learned into practice.
If you’re thinking about taking this course, go for it – you’ll learn loads and really enjoy the process too!

September 4, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for taking the time to leave a great review :)

Rated 5 out of 5 stars

Top Tier in every aspect

Amazing group of people, everyone is friendly and inviting. The training is top tier, there are few, if anyone else who have the level of experience and knowledge as the training team. They only use the best quality materials and have a wide range of them so you get to experience different brands and how their technologies differ. Again top teir in every aspect, i could not recommend enough.

July 10, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for the amazing feedback.

Rated 3 out of 5 stars

I liked the course

I liked the course. I think there was a fair bit missed out tbh. I also think we should have access to the online videos. The fact we have to spend an extra £120 to access the videos is a big disappointment. An extra day of training would have been great. It was good but room to be a lot better.

July 1, 2025
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Reply from William Smith Group 1832 - Academy

Thanks for taking the time to leave a review and for chatting with me earlier.
You highlighted two areas where we can do better — the depth of the course and the additional cost of our online video library. I’m sorry these fell short of your expectations.
We’ve already put a resolution in place for you privately, and our team is reviewing how we can include the video library in the standard fee and add more hands-on time to future courses.
Your feedback is invaluable in shaping those changes, so please feel free to reach me at sam@williamsmith.co.uk if there’s anything else we can do.
Kind regards,

Rated 5 out of 5 stars

Lots of 1 2 1 coaching and hand…

Lots of 1 2 1 coaching and hand holding. Showed how to do it, but then individually came round and never felt rushed. Would recommend to anyone.

June 25, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for the great review

Rated 5 out of 5 stars

Great course & instruction

Great staff, well executed training g course with lots of information and hands on.
The knowledge base is extensive but given in an easy to utilise manor.

June 26, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for the review

Rated 4 out of 5 stars

Great first step, hard to hear all content

Very informative, tempted to do the in person course due to this. Dropped a star as i could not hear the male throughout the whole presentation. guessing issue with his Mic / muffled voice?

June 17, 2025
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Reply from William Smith Group 1832 - Academy

Hi, thank you for the review and sorry that you had issues with hearing the trainer throughout the presentation, i will look into this for you and will be in touch.

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