William Smith Group 1832 - Academy Reviews 100

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the overall experience very positive. People frequently highlight the well-structured and practical nature of the training courses, which instills confidence and provides valuable hands-on experience. The service provided is often described as excellent, with many appreciating the personalized approach and the clear, informative delivery of content. However, some people mentioned minor issues with the presentation, such as difficulty hearing the speaker or items not being shown in full screen during virtual sessions.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the trainers and staff for... See more

User experience

Reviewers mention positive feedback about user experience. Customers praise the hands-on experience,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and knowledge provided. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently took part in the kitchen vinyl wrapping training with William Smith and was really impressed with the whole experience. The course was well structured, practical, and gave me the confiden... See more

Company replied

Rated 5 out of 5 stars

I recently completed the Kitchen Wrap Training Course and honestly, I can’t recommend it highly enough. The course itself was brilliant from start to finish – really well structured and packed with... See more

Company replied

Rated 5 out of 5 stars

Amazing group of people, everyone is friendly and inviting. The training is top tier, there are few, if anyone else who have the level of experience and knowledge as the training team. They only use t... See more

Company replied

Rated 5 out of 5 stars

The training team at William Smith are excellent! They have a wealth of knowledge when it comes to the application processes and the materials they work with. I particularly like the fact that they do... See more

Company replied


Company details

Written by the company

Training the Professionals The Training Academy is dedicated to both training and inspiring people in the sign, graphics, and interiors industry, with whom it’s been servicing for over 100 years. Hosted inside an inviting “Inspiration“ Centre, training courses cover a range of products across our portfolio and are intended to help develop you as a professional, no matter what your skill level. Whether you are looking to become a trained installer, learn how to sell the products we offer, or just want a taster for the products and opportunities in the marketplace, we have a training course for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Above and Beyond!

Such a helpful service and one that really goes above and beyond what you expect from a standard supplier. Really engaging teacher and relevant content. Thank you!

February 18, 2025
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Reply from William Smith Group 1832 - Academy

Thank you for the great feedback

Rated 5 out of 5 stars

Outstanding

Great people, great company and above all the trainer and level of knowledge were second to none! Dealing with William Smith is always a pleasure.

February 5, 2025
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Reply from William Smith Group 1832 - Academy

Thank you

Rated 5 out of 5 stars

This is my second online course

This is my second online course. It was a great introduction to another aspect of the industry. Learned some basics about the difference products, their applications, and the positives and drawbacks for each, and some issues that can arise from lack of knowledge and preparation. Brief enough not to take too much out of the working day but a good foundation to go on and do practical course next.

January 21, 2025
Rated 5 out of 5 stars

Great course, very interesting and informative.

A very interesting and informative course. Both John and Phil are very good instructors, happy to answer any questions, giving in-depth responses and advice.

The course not only demonstrated the best finishing techniques for getting the best results when wrapping a kitchen, it also covered some information on how to potentially market and sell - with valuable tips from John and Phil's experiences when looking for new clients. It also went into great detail on the different types of vinyl and materials used in the kitchen wrap industry - what is best, and what isn't with demonstrations.

There was a good mix of experience levels attending. Myself and my colleague have been working in vinyl and graphic installations for a while - myself about 13+ years, my colleague 20+ years. Both of us left the course feeling like we had gained a lot of valuable information on how to progress.

November 21, 2024
Rated 5 out of 5 stars

The 3M Wrap-shop event

The 3M Wrap-shop event was highly informative and provided an excellent review of the new 3M product. The atmosphere at the Wrap-shop was welcoming, and the process was straightforward and hassle-free, making it a positive overall experience.

November 11, 2024
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Reply from William Smith Group 1832 - Academy

Thank you for the great feedback

Rated 5 out of 5 stars

3M Dinoc training course

A very informative hands on course given in a very relaxed atmosphere and lovely venue. John is a very easy to follow and approachable Tutor.

October 17, 2024
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Reply from William Smith Group 1832 - Academy

Thank you for your feedback :)

Rated 5 out of 5 stars

Excellent

Excellent knowledge of products and a very supportive wider team to assist with training, technical advice and winning jobs. Thank you from Brilliant Window Films and Graphics Ltd

October 23, 2024
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Reply from William Smith Group 1832 - Academy

Thank you for your feedback :)

Rated 5 out of 5 stars

Many unknown application within interiors

Interesting talk about redesigning surfaces using film. There were many unknown applications within interior design that I wasn't aware of. A great way to learn quickly from the best.

October 1, 2024
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Reply from William Smith Group 1832 - Academy

Thank you for your feedback :)

Rated 5 out of 5 stars

An appreciated introduction

Thank you for your introduction to the world of vinyl products, it was very informative and well presented

October 1, 2024
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Reply from William Smith Group 1832 - Academy

Thank you for the feedback :)

Rated 5 out of 5 stars

Above and beyond

I’ve completed both a 2 day course and an online course with William Smith and both have been fantastic! Loads of information to intake but shown and made understandable so nothing gets missed! I had lots of correspondents with Sam to help with getting me on the courses as I had money from a bursary I could use and she was beyond helpful and kept me in the loop through the whole process! John & Mike the trainers were also fantastic support through the courses! Will definitely be back for more training!

August 28, 2024
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Reply from William Smith Group 1832 - Academy

Thank you so much for the great feedback :)

Rated 1 out of 5 stars

Breaks UK law by carrying out marketing…

Breaks UK law by carrying out marketing activity without permission on an opted out number.

September 1, 2024
Unprompted review
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Reply from William Smith Group 1832 - Academy

Thank you for your feedback. We're sorry to hear about your experience, but after looking into this, we can’t find any record of your details in our system or any marketing communications being sent from us. Could you please get in touch with us directly and let us know what communications you received? We take issues like this seriously and would appreciate the opportunity to investigate further. Thank you!

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