Willis & Gambier Reviews 179

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and design of the furniture, often highlighting its beauty, craftsmanship, and how well-made the pieces are. Many people express satisfaction with their purchases, noting that the products meet or exceed their expectations and enhance their homes. The delivery service is frequently mentioned as excellent, with many appreciating the punctuality, care, and politeness of the delivery personnel. However, some customers experienced issues with the delivery process, citing unprofessional behavior from delivery teams, items being left in inconvenient locations, or a lack of communication regarding delivery schedules. A few people also noted discrepancies in color descriptions, finding items to be cream rather than the advertised ivory.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently praising the high quality,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality and... See more

Delivery service

Customers generally report positive experiences with delivery service, often highlighting quick delivery... See more

Service

People report positive experiences with service. Customers consistently praise the fantastic and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought two beautiful Willis & Gambier bedside cabinets and I’m absolutely thrilled with them. The quality of the wood is excellent, and the off white colour is just right , soft and elegant without... See more

Company replied

Rated 5 out of 5 stars

We had already a bedroom fitted out with Willis & Gambier furniture. As it was amazingly quality it made sense to get our new furniture through them. Was not disappointed,top quality and worth every p... See more

Company replied

Rated 5 out of 5 stars

With a large choice of sideboards available we looked to buy a quality unit with a classic style. We choose the Willis & Gambier as a beautifully designed unit as it defined the style we were trying t... See more

Company replied

Rated 5 out of 5 stars

Perfect delivery from a very nice & polite man. Arrived on time & respected my property. Credit to your company. Love the furniture just what I was looking for. Easy to assemble the wardrobe, grea... See more

Company replied


Company details

  1. Furniture Wholesaler

Written by the company

Willis & Gambier’s bedroom and dining furniture collections are stylish and beautifully made. Designed with the needs and demands of 21st century life in mind, each collection has been carefully crafted capturing its own unique lifestyle. Encompassing classic, modern, revival and casual styles there is a collection to complement any home and setting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

179 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great bedroom furniture

Great bedroom furniture. Looks great and very comfortable. Will definitely look at other Willis & Gambier furniture in the future.

September 10, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for your wonderful feedback! We’re delighted you’re enjoying the look and comfort of your new bedroom furniture, and we can’t wait to welcome you back for more Willis & Gambier pieces in the future.

Rated 5 out of 5 stars

Beautiful sideboard

Beautiful sideboard, just what we were looking for 😊

August 29, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for your kind words! We’re delighted the sideboard was just what you were looking for — wishing you many happy years enjoying it in your home.

Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, excellent value for money, looks perfect in the lounge.

September 6, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your kind words! We’re thrilled you’re happy with your furniture and that it looks perfect in your lounge — excellent value and beautiful style are exactly what we aim for.

Rated 5 out of 5 stars

Superb furniture

Superb furniture. Amazing quality and service. Cannot speak highly enough about the whole experience. Thank you

September 1, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for such wonderful feedback! We’re so pleased you’re delighted with the furniture, quality, and service. It means the world to us to know you had such a great experience — thank you for choosing us!

Rated 5 out of 5 stars

great quality product

great quality product, amazing delivery service will definitely be buying more Willis and Gambier items.

September 2, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for your lovely feedback! We’re so glad you’re happy with the quality and delivery, and we look forward to helping you with more Willis & Gambier pieces in the future.

Rated 5 out of 5 stars

different design choices

different design choices, excellent quality, beautiful addition to our guest bedroom

September 1, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for your lovely feedback! We’re delighted to hear you’re enjoying the design and quality, and that it’s made such a beautiful addition to your guest bedroom.

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Fantastic craftsmanship and beautiful pieces .

August 3, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you so much for your lovely feedback! We’re delighted to hear you’ve had such a great experience from start to finish and that you’re enjoying the craftsmanship of your new pieces. We’ll be sure to share your kind words with the team.

Rated 5 out of 5 stars

Beautiful Pieces

Beautiful, well-crafted pieces with excellent service throughout.

August 11, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for your kind words! We’re so pleased to hear you’re happy with both the quality of your pieces and the service you received. We’ll be sure to pass your feedback on to the team.

Rated 5 out of 5 stars

Beautiful

Beautiful, well-crafted pieces with excellent service throughout

July 14, 2025
Unprompted review
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Reply from Willis & Gambier

We really appreciate your lovely feedback! It’s great to hear you’re so pleased with the craftsmanship of your pieces and the service from our team.

Rated 5 out of 5 stars

A beautiful piece of furniture

A beautiful piece of furniture, you can see it is a quality piece just by looking at

August 7, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you for your wonderful feedback! We’re so glad you love your new piece and appreciate the quality — it means a lot to us. Enjoy!

Rated 5 out of 5 stars

A part of the bed was damaged in…

A part of the bed was damaged in transit, however the customer service team corrected and and sent out a replacement part straight away

June 9, 2025
Unprompted review
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Reply from Willis & Gambier

Thanks for your understanding! Glad our customer service team could resolve it quickly – appreciate your patience and feedback!

Rated 5 out of 5 stars

Perfect delivery from a very nice &…

Perfect delivery from a very nice & polite man. Arrived on time & respected my property. Credit to your company.
Love the furniture just what I was looking for.
Easy to assemble the wardrobe, great quality worth every penny.

June 19, 2025
Unprompted review
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Reply from Willis & Gambier

Thanks! Delighted to hear everything from delivery to assembly went perfectly – really appreciate your kind words and so glad you love the furniture!

Rated 5 out of 5 stars

Really Happy with the Cannes Dining…

Really Happy with the Cannes Dining Set. I was so happy with my bed I bought the new Cannes Dining table. Beautiful oak furniture & couldn’t be happier. My whole house is full of Willis and Gambier!

May 23, 2025
Unprompted review
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Reply from Willis & Gambier

Thanks for the wonderful review. Delighted to hear you’re loving the Cannes Dining Set—and that Willis and Gambier has made itself at home throughout your house!

Rated 5 out of 5 stars

We had a bed delivered…

We had a bed delivered yesterday…fantastic quality and so easy to put together. The device was top notch too!

May 20, 2025
Unprompted review
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Reply from Willis & Gambier

Thanks for the great review. Fantastic to hear you're happy with the quality, ease of assembly, and service!

Rated 5 out of 5 stars

Love this

Love this! We had a bed delivered last week and we're over the moon with it. :)

May 18, 2025
Unprompted review
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Reply from Willis & Gambier

Thanks for the great review. So glad you’re over the moon with your new bed!

Rated 5 out of 5 stars

Hotel Refurbishment

We are currently refurbishing a 40-bedroom hotel and have been working with Willis & Gambia throughout the process. The experience has been nothing short of exceptional.
W&G offers very efficient service paired with high-quality furniture that meets both our design and functional needs. From the initial sales process through to delivery, everything was handled seamlessly. It's rare these days to find such phenomenal after-sales care, but W&G continues to support us even after the products have been installed.
The team has been incredibly helpful, offering great advice and value, and they’ve consistently gone the extra mile to ensure we’re getting a good deal without compromising on quality.
I wouldn’t hesitate to recommend them to anyone looking for reliable, stylish, and well-crafted furniture backed by excellent customer service.
— Peter Osborne

May 7, 2025
Unprompted review
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Reply from Willis & Gambier

Thank you, Peter, for the fantastic review and for trusting Willis & Gambier with your 40-bedroom hotel refurbishment. We're thrilled to hear the furniture and service have met your expectations from start to finish. It's especially rewarding to know our team’s support and attention to detail made a real difference. We truly value your recommendation and look forward to continuing our partnership!

Rated 5 out of 5 stars

So happy with my new bed from Willis &…

So happy with my new bed from Willis & Gambier. Brilliant service from the delivery driver and so easy to put together! First class.

May 1, 2025
Unprompted review
Willis & Gambier logo

Reply from Willis & Gambier

Thanks for the fantastic feedback—so glad you’re loving the bed and had a smooth, first-class experience!

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