Willow & Pearl Reviews 

64
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Great customer service, so quick and helpful! The website is a little slow at times and temperamental but the contact with Holly I cannot fault

Rated 5 out of 5 stars

Very well made dresses, requested sample dresses which is a wonderful idea and helpful when unsure which style, length etc would best suit. Having the returns bag and labels all sorted makes pur... See more

Rated 5 out of 5 stars

Holly offers great service and lovely personal touches even when just ordering sample dresses to try on. The dresses were really good quality material and felt lovely to wear against my skin. I only d... See more

Rated 5 out of 5 stars

These dresses were absolutely perfect for all my bridesmaids. We ordered samples for 4 girls and two adults in multiple sizes and multiple skirt weights and multiple dress types! Nothing was too much... See more

Company details

  1. Dress Store
  2. Dressmaker
  3. Wedding Store

Written by the company

Discover luxurious bridesmaids dresses made to order in the UK that are inspired by the timeless appeal of carefully considered design mixed with the modern ideals of comfort and confidence. Our signature stretch fabric ensures the perfect fit without alterations and our custom options give you literally thousands of dresses to choose from. Our aim is to make you look and feel beautiful in our range of contemporary classics that stand the test of time – after all, great style never goes out of fashion.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.4

All reviews

(64)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great customer service

Great customer service, so quick and helpful!
The website is a little slow at times and temperamental but the contact with Holly I cannot fault

June 16, 2026
Rated 5 out of 5 stars

Beautiful dresses

I cannot recommend Willow and Pearl highly enough. The willow bridesmaid dresses in dusty blue were absolutely beautiful. All my bridesmaids loved them and they looked so wonderful in all our pictures. It was great that my bridesmaids were able to choose how they wore their dresses to suit their individual styles.

We also chose the flower girl dresses with the matching dusty blue sashes. They were adorable and the girls loved them.

All the dresses are beautifully made and it was wonderful to trial the dresses before purchase. Delivery was quick and communication was great at all times.

Many thanks Holly!

April 11, 2025
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, would definitely recommend. Dresses are stunning and arrived earlier than expected. The sample dress option made the whole process a lot easier

June 10, 2025
Rated 5 out of 5 stars

Fantastic customer service and beautiful dresses

Holly has been so helpful and has gone above and beyond to help me with ordering sample dresses for my bridesmaids to try on. With only one date where I have been able to get my bridesmaids together, Holly has been so accommodating with this. Fantastic customer service. I have looked at the dresses in a stockist and they are stunning and of fantastic quality.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, made a mistake on the address and emailed about it and it was corrected and sent within 2 days. Great quality of the search I ordered and has given me clarification of what to order for my bridesmaids dresses.

August 20, 2024
Rated 5 out of 5 stars

I had my eye on an accessory to match a…

I had my eye on an accessory to match a bridesmaids dress that I already had so I ordered a couple of swatches to make sure the colours matched, so I then emailed Willow and Pearl to ask what their delivery time would be on the item and I was emailed back promptly and received my item quickly, highly recommend x

July 3, 2024
Rated 5 out of 5 stars

Very responsive and supportive!

Holly has been unbelievably caring, helpful and responsive. We messed up with one size order - and not only did she sent back another dress on a very short notice, but she went above and beyond to adapt the fit to the precise measurements of the girl wearing it !
Very responsive on Whatsapp - awesome to feel cared for in the dress !

May 17, 2024
Rated 5 out of 5 stars

Excellent Customer Service

It’s not often these days that you get excellent customer service but Willow & Pearl have bucked that trend. They have been fantastic. Holly was so helpful, right from my first enquiry, through to the delivery of my daughter’s bridesmaids’ dresses last week. I can highly recommend this company.

May 8, 2024
Rated 5 out of 5 stars

Highly recommend!

Excellent customer service - good advice, very helpful and flexible. I was allowed to keep sample dresses for longer to take them abroad for some of my bridesmaids to try on. Dresses are beautiful and delivered on time! :)

February 17, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful dress and excellent customer service

This company made looking for bridesmaids dresses easy and stress free. There are 5 of us of different ages, sizes and style preferences and we have all come away happy with a dress that suits us in the same colour. The fabric is excellent quality and the dresses are beautiful, multiple style options and extremely comfortable. Holly was incredibly helpful when sending out samples and sent me further samples once I had narrowed down what worked for me. The postage and packaging service was straightforward and hassle free.

March 5, 2024
Unprompted review

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