Willow & Pearl Reviews 

64
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

Great customer service, so quick and helpful! The website is a little slow at times and temperamental but the contact with Holly I cannot fault

Rated 5 out of 5 stars

Very well made dresses, requested sample dresses which is a wonderful idea and helpful when unsure which style, length etc would best suit. Having the returns bag and labels all sorted makes pur... See more

Rated 5 out of 5 stars

Holly offers great service and lovely personal touches even when just ordering sample dresses to try on. The dresses were really good quality material and felt lovely to wear against my skin. I only d... See more

Rated 5 out of 5 stars

These dresses were absolutely perfect for all my bridesmaids. We ordered samples for 4 girls and two adults in multiple sizes and multiple skirt weights and multiple dress types! Nothing was too much... See more

Company details

  1. Dress Store
  2. Dressmaker
  3. Wedding Store

Written by the company

Discover luxurious bridesmaids dresses made to order in the UK that are inspired by the timeless appeal of carefully considered design mixed with the modern ideals of comfort and confidence. Our signature stretch fabric ensures the perfect fit without alterations and our custom options give you literally thousands of dresses to choose from. Our aim is to make you look and feel beautiful in our range of contemporary classics that stand the test of time – after all, great style never goes out of fashion.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

64 reviews

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4.4

All reviews

(64)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Holly went above and beyond helping…

Holly went above and beyond helping with our sample dresses, from choosing sizes to including a third sample dress to try on. Samples were received so fast, neatly packed and with accessories like bandeaus and sliders. Will definitely be ordering, not only have we found the perfect colour, the quality of the material and samples were outstanding and Holly has been so flexible with sizing for my slender teenage bridesmaids!

February 7, 2024
Rated 4 out of 5 stars

Got my parcel

Thanks Willow and pearl for understanding my order query and making it process..I got my order delivered,I haven't opened it yet...
Thanks once again even after the delay in parcel delivery.....I appreciate your efforts to communicate with customer care....I would definitely order from you in the 👍future

January 4, 2024
Willow & Pearl logo

Reply from Willow & Pearl

Hello Urooj,
I’m sorry you haven’t received your sample dresses as yet - they were dispatched a couple of days after your order was placed and I was unaware that you hadn’t received them until today. I have emailed you and will send out more sample dresses ASAP.
Kind regards
Holly

Rated 5 out of 5 stars

Lovely dresses!

I ordered a couple of sample dresses and they were lovely! Great service and easy communication. The dresses were good quality and we’ll likely be going ahead with ordering.
Thank you Holly!

January 22, 2024
Unprompted review
Rated 4 out of 5 stars

Beautiful dresses and great support

Really great customer service and amazing dresses!
Ordered some sample dresses which arrived in a couple days. They also added the bandeau and accessories, single and double-layered dresses so that we can see how everything looks.
Unfortunately, they didn't have one of the dresses I wanted to try, which was a bit sad but instead they sent me a couple others that had some of the same features as the one I wanted initially.

Such a glorious fabric! Stretchy and so smooth, feels like I'm wearing a pyjama.

October 6, 2023
Rated 5 out of 5 stars

Highly recommend this business!!

Any time I need formal wear this place will be top of my list! I purchased my daughters dress for my wedding back in June, and I completely forgot to get the sashes for her and my other flower girls! I emailed Holly frantically last week and she couldn’t of been more helpful! Baring in mind my wedding is in 2 weeks, and I didn’t think I’d be able to get them in time. They have arrived today and they are perfect. Holly has kept me updated throughout the delivery process, and even sent a little note in with my order! I’m so so impressed, and cannot recommend this lovely business enough!!

August 31, 2023
Unprompted review
Rated 3 out of 5 stars

Missing sample and stain on dress

Overall the quality of the dresses provided were fantastic, the delivery time was super quick and the experience is general was very professional and luxurious. However one of the sample fabric colours we had ordered was not included in the package and instead other colours had been sent in its place. This is a very nice compensation but unfortunately that colour was the one we wanted to see most. As well as this, the dress arrived with a very small stain on the front, no bigger than a 10 pence piece but kind of ruined the experience of putting it on. Furthermore, a second dress was provided so that we could compare the one layered and two layered fabric but the dress was 3 sizes too small and therefore could not actually be tried on.

July 25, 2023
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Reply from Willow & Pearl

Hello Zoe,
I'm so sorry about the stained dress, I should have noticed it when packing it up and wouldn't have sent it if I had.
I'm a little confused with regards to the second dress sent as both dresses were the same size - the size you requested to try on.
I also apologies if one of the colour swatches was missing, I've emailed you so we can make arrangements to send out another sample dress package free of charge as well as any missing colour swatches.
Kind regards
Holly.

Rated 1 out of 5 stars

Save yourself the money

Genuinely do not understand all the positive reviews for this dress.

For £130 I cannot understand why the dress is so cheap looking. It is all raw-hem, and the multi-way is not accurate as many of the styles cause you to feel unsafe with any form of movement, such as me bending over to pick something up and proceeding to flash people. I would pay £40 for this dress and no more. Do not buy and save yourself from the waste of money.

It took just over 6 weeks to be mailed to me which is fair but was not until I emailed that it got sent to me the next day, which makes me believe it was forgotten about.

July 27, 2023
Unprompted review
Willow & Pearl logo

Reply from Willow & Pearl

Hello,

I'm really sorry to hear than you're not happy with your dress. I have designed and made all of my dresses myself and have always been very proud of them. I always recommend ordering a sample dress to try before you buy to ensure you'll be happy with your purchase - you may have found the double layer dress and a matching bandeau top for additional support and coverage would have been more to your liking and you would have been able to try out the wrapping styles to see how they worked for you.

The fabric the dresses are made of is woven in such a way that it doesn't unravel or fray at all, the dresses are left unhemmed as this is how the fabric flows and drapes the best and it facilitates being able to wrap the straps tightly in all the different styles, it also means that altering the length is easy to do.

The order confirmation email does say that orders take 6-8 weeks to arrive (as everything is made to order) so when you emailed I was pleased to inform you that your dress was ready and I would be sending it out the following day - you definitely weren't forgotten about. The order confirmation email would have also said that expressing an order is no problem and just to get in touch if you'd like to arrange if you were hoping to have your dress sooner.

I've sent you an email to see what I can do to help as I don't want you to feel like you've wasted your money; I want all my customers to feel happy with the dresses they buy from me.

Holly.

Rated 5 out of 5 stars

Very well made dresses

Very well made dresses, requested sample dresses which is a wonderful idea and helpful when unsure which style, length etc would best suit.

Having the returns bag and labels all sorted makes purchase so appealing and better experience.

Ivory dresses high quality fabric mean not see-through!

July 16, 2023
Rated 5 out of 5 stars

Great service and a lovely personal…

Holly offers great service and lovely personal touches even when just ordering sample dresses to try on. The dresses were really good quality material and felt lovely to wear against my skin. I only didn’t order after the sample dresses because the wedding is abroad and I felt it would be too hot as I’d need a double layer due to the light bridesmaid dress colour. Thank you though for an easy & organised transaction and a lovely online shopping experience.

July 3, 2023
Rated 5 out of 5 stars

Outstanding service and quality

The service from Holly from start to finish was amazing. Such a good personal service. The dresses are stunning and such good quality. They hang beautifully. And so good for the price. I couldn't rate this company highly enough! Thank you so much.

June 22, 2023
Rated 5 out of 5 stars

Very positive experience

Holly has been so helpful from the start and been very accommodating to our requests.
The 8 dresses all turned up the other day and they look fab. We are very pleased with the service.
Thanks Holly!

June 22, 2023
Rated 5 out of 5 stars

Excellent service and great quality dresses

The customer service was truly excellent. Swatches and then sample dresses were sent very promptly, and Holly was very accommodating when we needed to keep the sample dresses for a little longer to make sure all the bridesmaids had a chance to see them. Once we placed our order the dresses arrived in a little over 4 weeks. We are delighted with them. The quality is really good and we can't wait to see the bridesmaids wearing them on the day. Would recommend Willow & Pearl without hesitation.

May 23, 2023
Rated 4 out of 5 stars

Prompt supply of sash

Prompt supply of sash. I wanted to buy just a swatch but was unable unless I ordered another item.

April 24, 2023
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Reply from Willow & Pearl

Hello Lewis,
Swatches can be ordered separately/individually without having to purchase any other items - I'm sorry you thought you had to purchase something in addition to the swatches. Please give me an email if the sash is unwanted.
Kind regards
Holly.

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