I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... See more
Company replied
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Ordered some drawer pull handles from them. I think they were too expensive, even comparing them to other high end ironmongery providers. I only went for them as they were the only company that provid... See more
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... See more
Company replied
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... See more
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Company details
Information provided by various external sources
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories.
Contact info
Arwenack Street 18, TR11 3JD, Falmouth, United Kingdom
- willowandstone.co.uk
4.7
Excellent
115 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Beautifully made cabinet handles and…
Beautifully made cabinet handles and exceptional customer service.
June 17, 2025
Reply from Willow & Stone
Thanks so much - exactly what we aim to provide, on both counts!
Thank you for a fast 1st class service…
Thank you for a fast 1st class service and door furniture products they look stunning on our new door
Would highly recommend
July 8, 2025
Unprompted review
Reply from Willow & Stone
Thank you for taking time to respond. I’m so glad you are loving your purchases and our service.
Iron shelf brackets
I ordered some iron shelf brackets. They are well made and they look great.
June 17, 2025
Reply from Willow & Stone
Thanks for the five star review!
Beautiful and great products and…
Beautiful and great products and exceptional customer service.
June 17, 2025
Reply from Willow & Stone
Lovely to hear, I’ll make sure I let the team know. Thank you!
Willow & Stone were fantastic
Willow & Stone were fantastic! They helped me find a solution for a hard-to-find cast iron door latch. Rochelle was proactive, fast, and reliable throughout. It was a pleasure working with them. Thank you for top-class customer service. I know where to go next time!
June 19, 2025
Unprompted review
Reply from Willow & Stone
She’s brilliant isn’t she! So glad we were able to help. Thank you for your review!
Classy but homely shop.
Make this shop a must when you visit Falmouth!!, it has lots of unusual and quirky pieces and lots of British made stuff. Staff were lovely and left you alone to browse and shop.
Tina G
May 8, 2025
Unprompted review
Reply from Willow & Stone
Glad you enjoyed your visit to our Falmouth store Tina! Thanks so much for taking time to post a review.
Reply from Willow & Stone
Really lovely to hear! Thank you so much
Great costumer&technical service. Great knobs
It was a pleasure to meet and work with you. Laura and Saskia gave me technical support and were very helpful. Excellent customer service and wonderful knobs. The delivery was very fast. We will keep in touch. Thank you very much for your help in purchasing the knobs I needed.
May 1, 2025
Unprompted review
Reply from Willow & Stone
Thanks so much for taking the time to review and mentioning two of my wonderful team who are passionate about our products and always keen to help. Please come again!
This is a trustworthy company.
Website Excellent service excellent. Excellent product. Prompt returns service.
April 17, 2025
Reply from Willow & Stone
Thank you so much! I’ll pass on the praise to the team.
Received wall hanging clothes airer…
Lovely product but was scratched and delivery packaging was poor. Looked like we’d received a previously returned product. Will return it back and debating whether to replace.
April 29, 2025
Unprompted review
Reply from Willow & Stone
UPDATE: I’m pleased to say we were able to make contact and get the product back - rest assured we will always aim to resolve problems on the odd occasions things are not as expected.
We’re terribly sorry to hear this, particularly if an underpar product has slipped through the net. We pride our selves on fabulous quality products so it’s definitely not the norm. Please get in touch with sales@willowandstone.co.uk with your order number and we’ll rectify straight away.
Definitely recommend this company 5 🌟
Definitely recommend this company 5 🌟
For awesome product, excellent communication and fab team work.
Already recommended you to my clients 🏆
Keep up excellent work, will definitely be shopping with you again soon 🌻
April 23, 2025
Unprompted review
Reply from Willow & Stone
Thank you so much for your positive review it means so much to my team and I!
Communication was top class!
Communication was top class!! It was with a person not a robot - excellent customer service. The products arrived in perfect condition, all installed and look amazing!
February 17, 2025
Reply from Willow & Stone
Wonderful to hear - this is exactly what we aim for. Thank you so much for taking the time to write a review.
Reply from Willow & Stone
Thanks so much for the positive review - please visit again soon!
I've ordered a range of door handles
I've ordered a range of door handles, locks and brackets for a home renovation from Willow & Stone. All have been excellent. Only warning I'd give is that ceramic door furniture is very brittle so be gentle!
March 24, 2025
Unprompted review
Reply from Willow & Stone
Thank you so much for the feedback - ceramic fittings will last a long time but are certainly require a steady hand when fitting. Do get in touch if there was an issue with any of the parts as we do have some replacements. We’re so pleased you were very happy with the overall product quality.
Very happy
Great selection of products. I ordered string lights from the online shop and they arrived promptly and were exactly as described on the website. Thank you
January 20, 2025
Reply from Willow & Stone
Thanks so much for the review, it means a lot and I’ll feed it back to my lovely team.
Reply from Willow & Stone
These are some of our best selling British made products so really pleased! Please visit again soon.
Love all the products I’ve had from…
Love all the products I’ve had from Willow and Stone. I’ve bought oak pegs, plate shelves, cutting boards and some baskets. Great quality and just my style. Service and communication great.
January 20, 2025
Reply from Willow & Stone
Thanks so much for your custom and great feedback. I’m so pleased you keep coming back as we update our collections continuously. I’ve passed on your kind words to my lovely team.
Easy ordering process via the website
Easy ordering process via the website, quick delivery and best of all my lamp was in the sale! Perfect. Thank you 🥰
January 20, 2025
Reply from Willow & Stone
Great to hear as there’s nothing worse than a complicated ordering process! Please come again soon and thank you for taking the time to leave a positive review!
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