I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... See more
Company replied
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Ordered some drawer pull handles from them. I think they were too expensive, even comparing them to other high end ironmongery providers. I only went for them as they were the only company that provid... See more
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... See more
Company replied
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... See more
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Company details
Information provided by various external sources
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories.
Contact info
Arwenack Street 18, TR11 3JD, Falmouth, United Kingdom
- willowandstone.co.uk
4.7
Excellent
115 reviews
Hasn’t replied to negative reviews
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Rochelle was brilliant with her…
Rochelle was brilliant with her customer service and went above and beyond to help resolve an issue we had - we are thrilled with our bedside lights
November 18, 2024
Reply from Willow & Stone
Rochelle IS brilliant and she’s very happy to receive this review thank you so much. I’m glad any issues were resolved by my wonderful team.
Customer service at its best!
Everything is so beautifully made and customer service is just great. My latest purchase was a selection of their new animal Christmas decorations. Highly recommend them as little gifts - or, like me, gifts to yourself!
November 18, 2024
Unprompted review
Reply from Willow & Stone
How lovely to hear thank you so much. I passed your comments onto my team.
Super helpful staff and tremendous choice
Rochelle at Willow and Stone was really helpful with my online order. She kept me fully up to speed with the despatch and delivery and was able to handle all my questions very expertly. Also the shop is marvellous, such a lovely destination in Falmouth hosting a large variety of wonderful home wares.
November 10, 2024
Unprompted review
Reply from Willow & Stone
What a lovely review thank you SO much. I’ve passed your kind words onto Rochelle too as she is indeed very helpful and knowledgeable. Thank you for also mentioning our beautiful shop, please visit again soon!
An amazing service from a great…
An amazing service from a great company. The products are extremely high quality, and you will not be disappointed with what you buy. Dealing with the company is a pleasure I I would have no hesitation in recommending them.
November 6, 2024
Unprompted review
Beautiful brass doorknobs and A*…
Beautiful brass doorknobs and A* customer service. Who would have thought door knobs could be something to get excited about. Thrilled with our purchase, lovely quality and appearance. But even more so the customer service experience helping us to choose the correct hardware (latches etc). Definitely an 'over and above' experience. Would highly recommend.
October 24, 2024
Unprompted review
Reply from Willow & Stone
Wonderful feedback thank you so much - I’ll pass on to the team. (I too get excited about door knobs and ironmongery so you’re not alone. 😉)
Arrived promptly and very good product
Arrived promptly and very good product, I’m very pleased with it.
October 18, 2024
Great customer service from start to…
Great customer service from start to finish. One of the best experiences I have ever had.
August 19, 2024
Excellent service from Willow&Stone
Willow & Stone were excellent to buy from. Great, easy to navigate website. Quality goods, delivered safe and quick. Definitely go to them for future gifts 👍
July 18, 2024
Availability and information great
July 18, 2024
Really good quality brass
Really good quality brass, finished to a very high spec and the packaging second to none! 5*
June 17, 2024
The lights are perfect
The lights are perfect . Just what I wanted to replace a set that were worn out.
May 21, 2024
Great customer service
Great customer service. fast and easy online order and arrived in super fast time
April 17, 2024
Excellent service and delivery
April 17, 2024
quality item safely received
March 18, 2024
Timely delivery on in stock items
Timely delivery on in stock items. Very helpful in emails when shipping to me in the United States. Honest about items not in stock and didn’t waste my time. I’ve used Willow and stone several times in past few years for almost all my knobs and pulls. Products are beautiful and well made. Impressive.
March 18, 2024
I shop here frequently
I shop here frequently. Always good quality and fast service.
February 16, 2024
Recommend
Order arrived in reasonable time. Well packaged. Had a few questions and customer service was fast & friendly.
December 1, 2023
Unprompted review
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