I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... See more
Company replied
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Ordered some drawer pull handles from them. I think they were too expensive, even comparing them to other high end ironmongery providers. I only went for them as they were the only company that provid... See more
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... See more
Company replied
Their pieces are beautiful and truly feel luxurious and custom without breaking the bank. Great if you want to infuse some handmade craftsmanship and character into the home! Also, talk to them if... See more
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Company details
Information provided by various external sources
Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories.
Contact info
Arwenack Street 18, TR11 3JD, Falmouth, United Kingdom
- willowandstone.co.uk
4.7
Excellent
115 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Willow and Stone were so efficient in…
Willow and Stone were so efficient in getting my present out in super quick time
Price was good and postage fair
They kept in touch until the present was delivered
Would highly recommend them
August 17, 2023
Reply from Willow & Stone
We try really hard to help with specific requests. Thank you for going to the trouble of writing a review!
Personal customer service
I had a query about one of the products on the site and had to contact customer services to get an answer. Rhianna was very quick in responding with a clear and detailed answer and followed this up a number of weeks later without me having to chase - very rare to get customer service of this level these days. Thank you.
August 26, 2023
Unprompted review
Reply from Willow & Stone
Thank you Michael, we like to treat customers how we’d like to be treated and make things as smooth as possible even if there’s a delay. Do visit us again soon!
Brilliant products and excellent…
Brilliant products and excellent customer service. I decided to keep some products and return others and it was all faultless - many thanks.
August 16, 2023
Unprompted review
Reply from Willow & Stone
Really glad to hear it. We know that people need to try things out so returns are no problem at all!
Faultless customer service.
Unfortunately my product was not in stock - received excellent customer service. Did not have to ask - full refund offered and completed within 24 hours.
August 15, 2023
Unprompted review
Reply from Willow & Stone
So sorry that we didn’t have stock (we try and maintain full stock but if not then it’s likely to be in-production) but very happy to offer a speedy refund when an order needs to be cancelled. Your review is much appreciated!
Good customer service over the phone
Good customer service over the phone. Fast delivery of quality products.
July 16, 2023
Reply from Willow & Stone
Thanks that’s exactly what we aim for! Pleased you are happy with your products.
Superior quality handles
As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone.
Superior quality handles, thank you! Just beautiful.
Fantastic, friendly, personal customer service with unrivalled attention and care.
I really appreciated being kept up to date about delivery times without having to ask.
Hope to deal with you again soon.
Thank you very much for your exceptional service!
Best wishes, Evelyn
July 18, 2023
Reply from Willow & Stone
Wow thank you for the kind words - this means so much to myself and my team
Impressed.
Really pleased with the quality of the products.
Great customer service too...helpful and knowledgeable.
Fast delivery.
July 18, 2023
Reply from Willow & Stone
Thanks for the lovely review. It means we are doing exactly what we set out to do!
Was very honest and quick to get in…
Was very honest and quick to get in touch to say it was out of stock. Still arrived fairly quickly and emailed all the time letting me know what was happening
July 17, 2023
Reply from Willow & Stone
Thank you we try to be very transparent and we know how frustrating it can be to have to chase a company for updates. Your review is much appreciated!
Nice unusual things on their website.
Nice unusual things on their website.
Items I wanted in stock and dispatched and delivered quickly.
Everyone Loving the boot toilet roll holder.
July 16, 2023
Reply from Willow & Stone
Brilliant glad all went well please visit again soon!
Great products and fast delivery
June 20, 2023
Reply from Willow & Stone
Your review is much appreciated thank you!
Quick delivery
Quick delivery. When I made a second order on the same day, they refunded me the second postage, without asking. Lovely company.
June 20, 2023
Reply from Willow & Stone
We try to spot things like that when we can! Thanks for lovely feedback.
Item was out of stock so had to wait a…
Item was out of stock so had to wait a couple of additional weeks for delivery however was updated by the seller twice which was good. Product received as expected. All round good experience.
June 19, 2023
Reply from Willow & Stone
So sorry for delay! Thanks for your patience and understanding.
I placed an order for cast iron coat…
I placed an order for cast iron coat hooks over the phone. The service was excellent and the products were delivered the following day. The quality was better than I expected.
June 18, 2023
Reply from Willow & Stone
Thanks for the lovely review Dawn, we are so pleased you love your products.
Everything turned up as ordered and the…
Everything turned up as ordered and the quality is very good.
June 15, 2023
Reply from Willow & Stone
Many thanks Vivienne, please visit again!
Reply from Willow & Stone
Thank you so much!
Reply from Willow & Stone
Your review is much appreciated. Thanks for acknowledging the quality of our products as this is very important to us. We hope you’ll visit again!
Very positive experience
Very positive experience. Website easy to use, the brass bolt chosen is a quality engineered product, which not only looks good but secure in use. Goods well package and delivered promptly. Well pleased.
June 13, 2023
Reply from Willow & Stone
Thanks very much John. Please come and ‘visit’ us again!
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