Tailored shorts fit reasonably well but fabric does not feel very durable for regular summer use.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
As most other reviews have said, instead of a London based quality fashion house it is a front for a very portable Chinese export company. Alyssa Quilted Patchwork hoodie is a cheap nylon surface... See more
Company replied
Do not buy from this vendor. I purchased some shorts through a Facebook advert link. When they arrived, they were very bad quality and did not match colour from the pictures. When I tried returning to... See more
Company replied
Wilson & Carter London - This is bullshit, the production is Chinese and takes weeks to arrive !! The Courier say they’ve tried to deliver 3 times - Impossible as the property has CCTV and 24/7 occupa... See more
Company replied
1.8
Poor
99 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this company
Very poor, shoddy material total rip off and nothing like the advertised photo.
May 7, 2026
Unprompted review
Reply from Wilson & Carter
Hi Patricia,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the item did not meet your expectations in terms of quality and appearance.
We understand how disappointing it must feel when a product differs from what was shown online. This is certainly not the experience we aim to provide, and your comments are taken seriously as we continue working to improve our products and overall customer experience.
We would really appreciate the opportunity to review your case further and work toward a suitable resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
I recently ordered from this company
I recently ordered from this company. The clothes were nothing like the images or how described. The material was poor, and the sizing was incorrect. I attempted to return , as they advertised as UK. However, the return I was told would cost me $50 which was almost equal to the cost I paid. I was offered 10% refund. I complained over many emails , and was eventually given 30% discount. Meaning I paid 70% for something I will never wear. Do not buy from this company
May 6, 2026
Unprompted review
Reply from Wilson & Carter
Hi John,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when the items received differ from what was shown online, especially in terms of material, sizing, and the return process. This is certainly not the experience we aim to provide, and your feedback is taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
We would really appreciate the opportunity to review your case further and see how we can provide a better resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
SCAM company do not buy anything
SCAM company do not buy anything. I immediately cancelled my order after reading reviews but they are going forward and refused to cancel the order.
May 5, 2026
Unprompted review
Reply from Wilson & Carter
Hi Neil,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration regarding the cancellation request.
Please know that order cancellations can depend on the processing stage of the shipment, and in some cases orders may already be in fulfillment before a cancellation request is received. That said, we understand how disappointing this situation must feel, and your concerns are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Scammers
Received the cheapest pair of plastic boots that stunk of chemicals so are totally unwearable
Got in touch with the company and they told me that it would cost me 50 dollars to return them and the address is in China. They have offered me 50 percent refund and keep the goods.
I wish I’d have read these reviews before I ordered. It’s a total scam. The advertising is misleading it says easy returns . They say they are based in London.
I’m going down the route of asking for a recharge as I paid on my credit card.
Total scammers keep well away
May 3, 2026
Unprompted review
Reply from Wilson & Carter
Hi Wendy,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet your expectations.
We understand how upsetting it must feel to receive an item that you’re unhappy with, especially regarding the material, odor, and overall quality. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
SCAM !!!!!!
SCAM !!!!!!! They are based in china ! Shite quality and won’t refund you ..
AVOID AVOID !!!!!!!!!!! DO NOT ORDER FROM THIS Website….
May 2, 2026
Unprompted review
Reply from Wilson & Carter
Hi Carol,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when a product falls short in terms of quality and when the resolution process feels disappointing. Please know that your concerns are taken seriously, and this is not the experience we aim to provide.
We do offer different resolution options depending on each case, and we would really appreciate the opportunity to review your situation further and see how we can assist you toward a better outcome.
Please reach out to our support team with your order details so we can look into this for you directly.
Warm regards,
Wilson & Carter Team
Absolute Rubbish
To be honest if you could give no or minus stars that would be a better reflection. The product was total rubbish - poor quality material/poor stitching/buttons WHITE on a deep green not appropriate and falling off/collar extremely poor and does not sit correctly if we had paid a couple of £'s on a market stall we could accept the quality paying £30 we certainly cannot accept. This the product of absolute scam merchants - BUY AT YOUR PERIL.
April 28, 2026
Unprompted review
Reply from Wilson & Carter
Hi Andrea,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product did not meet your expectations.
We understand how disappointing it must feel when the quality, stitching, and overall finish fall short of what was anticipated, especially after waiting for your order. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
I would be very careful before you buy…
I would be very careful before you buy anything from this company. They have very poor service tactics for dealing with refunds. THINK BEFORE YOU BUY ANYTHING FROM THIS COMPANY. The quality of the product was also very poor.
Informing customers that they have to return items at their cost to an address in China with the added cost of tracking at a cost of circa $30-$60 means that it costs more to return the product than it cost to purchase. How ca this ethical or fair. Buyers be warned!
May 1, 2026
Unprompted review
Reply from Wilson & Carter
Hi Neil,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the product quality and refund process.
We understand how frustrating this must have been, and please know that your comments are taken seriously. We’re continuously working to improve both our products and the overall customer experience, including how we handle support and resolutions.
Warm regards,
Wilson & Carter Team
It’s a scam
Tha advertising is false . The
Shoes are not leather , they are cheap and nasty . The site is a scam . Don’t waste your money . I didn’t want to give any stars but it’s not an option
April 30, 2026
Unprompted review
Reply from Wilson & Carter
Hi Sue,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product received differs from what you anticipated, especially in terms of material and overall quality. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
just stay clear
just stay clear, really cheap chinese goods that take forever to come, this is not a London store. The polo shirts I bought will make average dishcloths. No response from the seller after multiple emails.
3rd May.
I find it ironic they tell me to reach out publicly after they ignore my 3 emails demanding a response.
I have since sent a 4th email with the same zero reply. I have now contacted my credit card company to report a scam.
Please do not buy from this shambles of a back room supplier.
UPDATE. 16/5/26
Still no response from this company.
If you spend money with them you need to fully expect disappointment. They are a scam organisation with zero customer care.
April 9, 2026
Unprompted review
Reply from Wilson & Carter
Hi Michael,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the products, delivery time, and communication fall short of what you anticipated. This is certainly not the experience we aim to provide, and your comments are taken seriously.
We’d really appreciate the opportunity to review your case further and assist you properly. Please reach out to our support team again with your order details so we can look into this and work toward a suitable resolution for you.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Item sent looked nothing like what…
Item sent looked nothing like what advertised through Facebook. Very cheap looking. Absolutel rip off really.
STAY CLEAR!
April 29, 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the item you received did not meet your expectations.
We understand how disappointing it must feel when a product differs from what was shown online, especially in terms of appearance and overall quality. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
3 tea shirts arrived today screwed up…
3 tea shirts arrived today screwed up tightly in small plastic bag. Buttons sewed on badly, no spare button and no makers label . They took 3 weeks to arrive. The price they charged i could have got 10 tea shirts from Primark and better quality. To top it all I thought i was buying from a london company
April 28, 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the items you received did not meet your expectations.
We understand how disappointing it must feel when the quality, packaging, and delivery time fall short of what was anticipated. Your concerns regarding the stitching, presentation, and overall product experience are taken seriously, as this is not the standard we aim to provide.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
I recently bought one of the evening…
I recently bought one of the evening dresses and although the fit and fabric are decent, it did not feel as high-end as I expected. It was fine for a formal dinner but could be improved
March 11, 2026
Unprompted review
Reply from Wilson & Carter
Hi Amelia,
Thank you for sharing your feedback with us. We’re glad to hear that the fit and fabric of the evening dress worked well for you, though we understand your thoughts about it not feeling as high-end as expected.
Your input is truly valuable and helps us continue improving our materials, finishes, and overall product experience. We’re always working to better meet expectations, especially for special occasion pieces.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Wilson & Carter Team
The casual shoes are lightweight and…
The casual shoes are lightweight and easy to wear, but they don’t feel very durable. Comfort is okay, but I expected better quality.
April 5, 2026
Unprompted review
Reply from Wilson & Carter
Hi Jamie,
Thank you for taking the time to share your feedback. We’re glad to hear that you find the shoes lightweight and easy to wear, though we understand your concerns about durability and overall quality.
Your input is really valuable to us as we continue working to improve both materials and long-term performance. We’re always aiming to better meet expectations when it comes to comfort and durability.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
SCAMMERS BASED IN CHINA
SCAMMERS BASED IN CHINA. AVOID AT ALL COSTS !!!
April 24, 2026
Unprompted review
Reply from Wilson & Carter
Hi Alan,
Thank you for sharing your feedback. We’re very sorry to hear that your experience has led to this impression.
We understand how frustrating it can be when expectations aren’t met, and we take concerns like yours seriously. Our intention is always to provide products that match what customers see online, along with fair support if something isn’t right.
We’d really appreciate the opportunity to look into this further and see how we can assist you. Please reach out to our support team with your order details so we can review your case and work toward a suitable resolution.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Poor quality product and dishonest returns policy
I ordered a polo shirt from their face book shop. It took unacceptably long to arrive and when it did the shirt was made of poor, thin material with loose threads on the button stitching. It was nothing like the picture in the ad. When I asked for a refund I was told that it would cost up to $50 to return it (to China!) and I would bear this cost. I was told many customers choose to accept a 10 per cent refund and gift or donate the garment! I persisted with the customer service agent who was polite but who never acknowledged the lack of integrity in the company advertising. Eventually I was offered a 50 percent refund. This level of dishonest marketing is shocking.
April 24, 2026
Unprompted review
Reply from Wilson & Carter
Hi Ivor,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when the product differs from what was shown, especially in terms of material and overall quality, as well as the concerns you’ve raised about delivery time and the return process. This is certainly not the experience we aim to provide, and your feedback is taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel fair or satisfactory.
We would really appreciate the opportunity to review your case further and see how we can provide a better resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
I tried a blouse and matched it with…
I tried a blouse and matched it with trousers from the same store, and the outfit looked perfect for office wear.
February 4, 2026
Unprompted review
Reply from Wilson & Carter
Hi Daisy,
Thank you so much for sharing your experience! We’re really glad to hear that your blouse and trousers paired together so well and created the perfect office look—that’s exactly what we aim for.
We truly appreciate your support and hope you continue to enjoy styling your outfits with us!
Warm regards,
Wilson & Carter Team
For a London based company you expect a…
For a London based company you expect a listing at companies house. There is no UK based company. False advertising at its peak. If you look at the website they will have 5 stars on trustpilot when in fact it’s only two. This is purely deception all round. Even the remaining stock has 6 attached to it for every size DONT WASTE YOUR MONEY!
Update
Have a look at their reply if transparency was important to them wouldn’t they change their website rather than continuing to deceive? It’s nowhere near London …..created at a sweatshop in China !
April 24, 2026
Unprompted review
Reply from Wilson & Carter
Hi Paul,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your concerns and the frustration this situation has caused.
We understand how important transparency and trust are, especially when it comes to how a company presents itself. Your comments regarding this are taken seriously, and we appreciate you bringing them to our attention.
Please know that we are continuously working to improve both our communication and overall customer experience. We would really appreciate the opportunity to review your case further and see how we can make this right for you.
Kindly reach out to our support team with your order details so we can assist you with a suitable resolution.
Warm regards,
Wilson & Carter Team
Do not buy from this vendor
Do not buy from this vendor. I purchased some shorts through a Facebook advert link. When they arrived, they were very bad quality and did not match colour from the pictures. When I tried returning to their website to return, my browser warned me it is not secure. I therefore emailed them for return details and they kept replying without providing return address etc but instead offering 10% refund or store credit. They claim the costs to return to their "international partner" are too high. As such, the quality is low and there is essentially no return option. This is not a real clothing company.
April 24, 2026
Unprompted review
Reply from Wilson & Carter
Hi Oliver,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when the items differ from what was shown, as well as the concerns you’ve raised regarding returns and communication. This is certainly not the experience we aim to provide, and your feedback is taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
We would really appreciate the opportunity to review your case further and provide you with a clearer path toward a resolution. Please reach out to our support team again with your order details so we can assist you directly.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
AVOID this sham company
This company's website looks like a UK company. The streamline "Wilson & Carter London" conceals a shoddy Chinese import operation, selling goods not fit for purpose, and refusing the full refund that is the customer's right in these cases.
The website advertises
"EASY RETURNS
Shop with confidence. If it’s not the right fit, our hassle-free returns make it simple to send it back."
I bought some cool-looking boots at a great price. They arrived at least 2-3 sizes smaller than the "43" stamped into the bottom of the soles. If you try to return they will stall you via email with repetitive questions and say that it will cost $30 to ship the item back! (to outer space???). I persisted until I got bored and accepted an offer of 40% refund without returning the useless and low-quality merchandise. AVOID this scam company!
April 18, 2026
Unprompted review
Reply from Wilson & Carter
Hi Ralph,
Thank you for taking the time to share your experience. We’re very sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when sizing is off and the product quality falls short, especially when this impacts your ability to use the item. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel fair or satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Give this company a wide berth!!
Give this company a wide berth!!! This is a Chinese company selling extremely inferior quality clothing at a relatively high price (£29.99 reduced from £99.99 😂😂)for a polo shirt that has no label, unfinished seams and poor quality material, and no means of returning unless you’re prepared to pay the price of the shirt again to cover shipping costs
April 16, 2026
Unprompted review
Reply from Wilson & Carter
Hi Dawn,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the product quality falls short and the return process feels inconvenient. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including alternatives to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
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