Tailored shorts fit reasonably well but fabric does not feel very durable for regular summer use.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As most other reviews have said, instead of a London based quality fashion house it is a front for a very portable Chinese export company. Alyssa Quilted Patchwork hoodie is a cheap nylon surface... See more
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Do not buy from this vendor. I purchased some shorts through a Facebook advert link. When they arrived, they were very bad quality and did not match colour from the pictures. When I tried returning to... See more
Company replied
Wilson & Carter London - This is bullshit, the production is Chinese and takes weeks to arrive !! The Courier say they’ve tried to deliver 3 times - Impossible as the property has CCTV and 24/7 occupa... See more
Company replied
1.8
Poor
97 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The long sleeve shirt is versatile and…
The long sleeve shirt is versatile and works fir different occasions, but the fabric quality be better. It's okay for regular use.
March 17, 2026
Unprompted review
Reply from Wilson & Carter
Hi Daniel,
Thank you for sharing your feedback with us. We’re glad to hear that you find the long sleeve shirt versatile and suitable for different occasions, though we understand your thoughts about the fabric quality.
Your input is really valuable and helps us continue improving our materials and overall product experience. We’re always working to better meet expectations, especially when it comes to quality for everyday wear.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
Well what can I say that many other…
Well what can I say that many other customers have said, will keep it short the items I purchased are crap and they are from China .
How can they call themselves Wilson & Carter from london and get off with it .
Never again from Facebook they need to look at the feedback from this scam company robbiig honest people of their hard earned money.
April 9, 2026
Unprompted review
Reply from Wilson & Carter
Hi Gordon,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the items received fall short in terms of quality and overall experience. This is certainly not what we aim to provide, and your comments are taken seriously.
Please know that we are continuously working to improve both our products and how we communicate with our customers. We would really appreciate the opportunity to review your case further and see how we can make this right for you.
Warm regards,
Wilson & Carter Team
I bought a blazer and it instantly…
I bought a blazer and it instantly elevated my outfit. It's tailored nicely and doesn't feel too stiff.
March 9, 2026
Unprompted review
Reply from Wilson & Carter
Hi Sophie,
Thank you so much for sharing your experience! We’re really glad to hear that the blazer elevated your outfit and that the fit feels nicely tailored without being too stiff—that’s exactly what we aim for.
We truly appreciate your support and hope you continue to enjoy your purchase!
Warm regards,
Wilson & Carter Team
The boots are fairly comfortable for…
The boots are fairly comfortable for walking, though they took some time to break in. The style is nice but overall just average.
February 9, 2026
Unprompted review
Reply from Wilson & Carter
Hi Oliver,
Thank you for sharing your feedback with us. We’re glad to hear that you find the boots comfortable for walking and that you like the style, though we understand your thoughts about the break-in period and overall feel being just average.
Your input is really valuable and helps us continue improving both comfort and quality. We’re always working to refine our designs so they meet expectations right from the first wear.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
Cheap poor quality shorts
Cheap poor quality shorts, not even as depicted when ordering.
Paid £60 for 2 pairs! Items only worth about £5 a pair.
Avoid buying from them at all costs.
April 18, 2026
Unprompted review
Reply from Wilson & Carter
Hi Ceri,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the shorts did not meet your expectations.
We understand how frustrating it must feel when the items received differ from what was shown, especially in terms of quality and value. This is not the experience we aim to provide, and your comments are taken seriously.
We would appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and work toward a suitable resolution.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
The swimwear range is quite stylish,I…
The swimwear range is quite stylish,I chose a tankini and it fits okay while being fairly flattering.
March 23, 2026
Unprompted review
Reply from Wilson & Carter
Hi Emily,
Thank you for sharing your feedback! We’re really glad to hear that you found the swimwear range stylish and that your tankini offers a flattering fit—that’s exactly what we aim for.
We truly appreciate your support and hope you continue to enjoy your purchase!
Warm regards,
Wilson & Carter Team
Poor quality polo shirts
Poor quality polo shirts. Made from 100% polyester. 15 days delivery from China.
April 16, 2026
Unprompted review
Reply from Wilson & Carter
Hi Michael,
Thank you for sharing your feedback. We’re sorry to hear that the polo shirts did not meet your expectations.
We understand your concerns regarding the material and delivery time. Shipping times can vary depending on location and demand, though we completely recognize how delays can be frustrating. As for the fabric, we aim to clearly present product details, but we appreciate your feedback as it helps us improve both our listings and overall quality.
We’d appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and assist with a suitable resolution.
Warm regards,
Wilson & Carter Team
Cheap poor quality from China
As said by others these are cheap poor quality items from China not London. I purchased 2 polo shirts that don't look like the picture. The collar buttons also didn't line up on one of the shirts. My advice, save your money and don't purchase from this site
April 13, 2026
Unprompted review
Reply from Wilson & Carter
Hi JH,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the polo shirts did not meet your expectations.
We understand how frustrating it must feel when the items received differ from what was shown, especially in terms of quality and finishing. This is certainly not the experience we aim to provide, and your comments are taken seriously.
We would appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and work toward a suitable resolution.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
How I wish I'd read the reviews BEFORE…
How I wish I'd read the reviews BEFORE I ordered a pair of boots, which turned out to be cheap and nasty plastic which I will never wear. And as everyone else has said, it's impossible to return them, they're not a London based company, etc, etc...I am now sadder and much wiser. AVOID!
April 15, 2026
Unprompted review
Reply from Wilson & Carter
Hi Jane,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product received isn’t what you had hoped for, especially in terms of quality and overall presentation. This is not the experience we aim to provide, and your concerns are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including alternatives to returning items internationally. These are intended to provide a more practical option, though we understand they may not always feel satisfactory.
We would really appreciate the opportunity to review your case further and work toward a better resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Picked up a hoodie and it's comfortable…
Picked up a hoodie and it's comfortable enough, but the material feels pretty standard. Good for casual wear, but not amazing.
March 23, 2026
Unprompted review
Reply from Wilson & Carter
Hi Callum,
Thank you for sharing your feedback with us. We’re glad to hear that you find the hoodie comfortable and suitable for casual wear, though we understand your thoughts about the material feeling more standard than expected.
Your input is really valuable and helps us continue improving our fabrics and overall product quality. We’re always working to better meet expectations when it comes to both comfort and feel.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
SCAM
WILSON & CARTER (London)
loved the look of the polo shirts. I was going to order several but my wife warned me - how right she was! Apart from taking weeks to arrive it was nothing like the picture. It was cheap tee shirt material, no label, the collar and sleeves were nothing like the picture. The joke was that it said reduced from £199. 99. I think the decimal point was in the wrong place by a factor of 100. £1.99 is more like it. This is most definitely a scam. They are not in London. There are other sites selling the same photo - don't be drawn in!!!
Ironically, I might pay £199.99 for a shirt that looked like the picture.
April 10, 2026
Unprompted review
Reply from Wilson & Carter
Hi Nick,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the item received differs from what was shown, especially in terms of material, design, and overall quality. This is certainly not the experience we aim to provide, and your comments are taken seriously.
We also appreciate you raising concerns about delivery times and product presentation. We’re continuously working to improve both our listings and the overall customer experience to better reflect what customers can expect.
We would really appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and work toward a suitable resolution.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
I’m quite impressed with the lingerie…
I’m quite impressed with the lingerie set I ordered. It feels comfortable and looks nice without being over the top.
April 11, 2026
Unprompted review
Reply from Wilson & Carter
Hi Millie,
Thank you so much for your lovely feedback! We’re really happy to hear that you’re impressed with your lingerie set and that it strikes the right balance between comfort and style.
We truly appreciate your support and hope you continue to enjoy your purchase!
Warm regards,
Wilson & Carter Team
Bought a shirt reduced from £99 to…
Bought a shirt reduced from £99 to £29.99. The quality is very poor and there is no label on the shirt. The picture on the website is different to the shirt delivered. The website suggests that the returns process is easy. What a joke! They want anywhere between $30 and $50 to return the item. DO NOT BUY FROM THIS WEBSITE
April 15, 2026
Unprompted review
Reply from Wilson & Carter
Hi Colin,
Thank you for taking the time to share your feedback. We’re really sorry to hear that the shirt did not meet your expectations.
We understand how frustrating it must feel when the item received differs from what was shown, especially in terms of quality and labeling. This is certainly not the experience we aim to provide, and your comments are taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including alternatives to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
We would really appreciate the opportunity to review your case further and work toward a better resolution for you. Please feel free to reach out to our support team with your order details so we can assist you directly.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
The coat fits fine and looks decent
The coat fits fine and looks decent, though the warmth is just moderate. It’s okay, but I expected a bit more for the price.
February 18, 2026
Unprompted review
Reply from Wilson & Carter
Hi James,
Thank you for sharing your feedback with us. We’re glad to hear that the coat fits well and looks good overall, though we understand your thoughts about the warmth and value not fully meeting expectations.
Your input is really valuable and helps us continue improving both the comfort and performance of our products. We’re always working to better align our pieces with what our customers expect, especially when it comes to quality for the price.
If there’s anything we can assist you with, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
Shoddy
2 polo shirts ordered 1 blue and 1 Grey. 2 brown delivered.
Quality is shoddy, at best.
Impossible to return to China due to cost.
Trust the reviews...
April 10, 2026
Unprompted review
Reply from Wilson & Carter
Hi Andrew,
Thank you for taking the time to share your feedback. We’re really sorry to hear that you received the wrong items and that the quality did not meet your expectations.
Receiving incorrect products is certainly not the experience we aim to provide, and we understand how frustrating this must be. Please know that we take this seriously and would like the opportunity to make this right for you.
Regarding returns, we do offer different resolution options depending on each case, including alternatives to returning items internationally, though we understand this may still feel inconvenient.
Warm regards,
Wilson & Carter Team
Sharp practice!
The company mentions several times on its website -- headed Wilson & Carter, London, with a picture of Tower Bridge -- that returns are easy, quick, hassle-free. In the event, after a lengthy exchange of emails, I have found that although the -- unsatisfactory -- goods were sent to me from a UK address, W&C are telling me to spend the equivalent of the purchase price in postage to return the goods to somewhere in Asia. Alternatively, they're offering me a 20% -- increased to 30% -- refund, or a credit note for the value of the goods. But I never want to deal with them again! This presentation of themselves as a UK-based company is therefore clearly dishonest, and the fact that they have buried the returns policy within the small print is unfair commercial practice, which I propose reporting to the Trading Standards.
April 12, 2026
Unprompted review
Reply from Wilson & Carter
Hi Caroline,
Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this situation has been for you.
We understand your concerns regarding the return process and how this has affected your overall impression. Please know that our intention is never to mislead, and we always aim to be transparent about how our operations and policies work. That said, we recognize that this may not have been clearly communicated in your case, and we take that feedback seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds or alternatives to returning items internationally. These are intended to provide a more practical option, though we understand they may not always feel fair or satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Scam site offer 40% refunds should be shut down
I bought a pair of boots priced at £139 reduced to £39.99 . Absolute rubbish scam site will only offer me 40% refund or shipping to china the product is rubbish plastic and unwearable they dont even want it back avoid this company scam they keep the money and send you rubbish
April 3, 2026
Unprompted review
Reply from Wilson & Carter
Hi Elaine,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the product received does not match what was anticipated, especially in terms of quality and overall value. This is certainly not the experience we aim to provide, and your concerns are taken seriously.
Regarding refunds, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel fair or satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Avoid at all cost. A bunch of shysters
I gave one star but only because I couldn't score it zero. The item sent was not as advertised and was of very poor quality. Tried to return it only to be told that the cost of returning (to China) was as much as $50 US. The advert showed it as a discounted item with the original price being £130 approx. I wouldn't pay any more than £5 in a street market for this shoddily made piece of rubbish. The after sales service was absolutely appalling.
Do not buy from this company but if like me, fool that I am, press them for more that the initial 10% refund they offer. Although still feeling p****d off at my own stupidity I did get them to offer a 40% refund
April 11, 2026
Unprompted review
Reply from Wilson & Carter
Hi Christopher,
Thank you for taking the time to share your experience. We’re very sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when the item received differs from what was advertised, especially in terms of quality and overall value. Please know that this is not the experience we aim to provide, and your feedback is taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
This is a scam !!!!
This is a scam !!!!
They send shoddy products which look nothing like the advert, then make a return and refund virtually impossible.
Don't go near them.
April 11, 2026
Unprompted review
Reply from Wilson & Carter
Hi Bob,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must feel.
We want to assure you that our intention is never to mislead, and we always aim to present our products as accurately as possible. We also strive to provide fair resolution options for our customers, though we understand that the process may not always feel straightforward.
We’d really appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and assist you with a suitable resolution.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
This is a sham company - DO NOT USE
This is a sham company, DO NOT USE THEM! Pretending to be from London UK but my payment went through the USA. I ordered a hoodie that obviously was made in China or another 3rd world country. The material is cheap nylon with a print of the actual image on it and not as per the image shown on their website which is a cotton type material that is dyed.
April 10, 2026
Unprompted review
Reply from Wilson & Carter
Hi Robert,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the product received differs from what was anticipated, particularly in terms of material and overall quality. Please know that we aim to present our items as accurately as possible, and your comments are taken seriously as we continue to improve.
Regarding orders and payments, these may be processed through different regions depending on our operational setup, but we completely understand how this may have caused concern.
We would really appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case further and work toward a suitable resolution.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
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