Tailored shorts fit reasonably well but fabric does not feel very durable for regular summer use.
Company replied
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Review summary
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Reviews shaping this summary
As most other reviews have said, instead of a London based quality fashion house it is a front for a very portable Chinese export company. Alyssa Quilted Patchwork hoodie is a cheap nylon surface... See more
Company replied
Do not buy from this vendor. I purchased some shorts through a Facebook advert link. When they arrived, they were very bad quality and did not match colour from the pictures. When I tried returning to... See more
Company replied
Wilson & Carter London - This is bullshit, the production is Chinese and takes weeks to arrive !! The Courier say they’ve tried to deliver 3 times - Impossible as the property has CCTV and 24/7 occupa... See more
Company replied
1.8
Poor
100 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Avoid at all cost. A bunch of shysters
I gave one star but only because I couldn't score it zero. The item sent was not as advertised and was of very poor quality. Tried to return it only to be told that the cost of returning (to China) was as much as $50 US. The advert showed it as a discounted item with the original price being £130 approx. I wouldn't pay any more than £5 in a street market for this shoddily made piece of rubbish. The after sales service was absolutely appalling.
Do not buy from this company but if like me, fool that I am, press them for more that the initial 10% refund they offer. Although still feeling p****d off at my own stupidity I did get them to offer a 40% refund
April 11, 2026
Unprompted review
Reply from Wilson & Carter
Hi Christopher,
Thank you for taking the time to share your experience. We’re very sorry to hear that your order did not meet your expectations.
We understand how frustrating it must feel when the item received differs from what was advertised, especially in terms of quality and overall value. Please know that this is not the experience we aim to provide, and your feedback is taken seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical solution, though we understand they may not always feel satisfactory.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
This is a scam !!!!
This is a scam !!!!
They send shoddy products which look nothing like the advert, then make a return and refund virtually impossible.
Don't go near them.
April 11, 2026
Unprompted review
Reply from Wilson & Carter
Hi Bob,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must feel.
We want to assure you that our intention is never to mislead, and we always aim to present our products as accurately as possible. We also strive to provide fair resolution options for our customers, though we understand that the process may not always feel straightforward.
We’d really appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and assist you with a suitable resolution.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
This is a sham company - DO NOT USE
This is a sham company, DO NOT USE THEM! Pretending to be from London UK but my payment went through the USA. I ordered a hoodie that obviously was made in China or another 3rd world country. The material is cheap nylon with a print of the actual image on it and not as per the image shown on their website which is a cotton type material that is dyed.
April 10, 2026
Unprompted review
Reply from Wilson & Carter
Hi Robert,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when the product received differs from what was anticipated, particularly in terms of material and overall quality. Please know that we aim to present our items as accurately as possible, and your comments are taken seriously as we continue to improve.
Regarding orders and payments, these may be processed through different regions depending on our operational setup, but we completely understand how this may have caused concern.
We would really appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case further and work toward a suitable resolution.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
THE SHORTS I ORDERED ARE NOTHING LIKE…
THE SHORTS I ORDERED ARE NOTHING LIKE ON THE PICTURES 2 WEEKS FOR DELIVERY AND ABSOLUTE JOKE OF A COMPANY SENDING THESE SHORTS BACK FOR A FULL REFUND TOTAL WASTE OF TIME JUST WISH I HAD READ THE REVIEWS BEFORE ORDERING AS I WOULDNT HAVE WASTED MY TIME AND THE PRIVILAGE OF WAITING 2 WEEKS TO GET THESE CHEAP SHORTS WHICH ARE NOTHING LIKE AND I MEAN NOTHING LIKE IN THE PICTURES STILL WAITING ON A RESPONSE FROM THEM SO ILL KEEP YOUS UPDATED WHEN I GET MY REDUND
April 9, 2026
Unprompted review
Reply from Wilson & Carter
Hi John,
Thank you for sharing your experience. We’re really sorry to hear that the shorts did not meet your expectations and for the frustration caused by the delay and difficulty in getting a response.
We understand how disappointing it is when an item looks different from what was shown and when communication takes longer than expected. This is certainly not the experience we aim to provide, and we take your feedback seriously.
Please rest assured that our team is here to help resolve this for you. Kindly reach out again to our support team with your order details so we can prioritize your case and assist you with a suitable resolution as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Warm regards,
Wilson & Carter Team
I would give this Company zero stars if…
I would give this Company zero stars if it were possible. They profess to be a London Company but in actual fact everything comes from who knows where. They have a 30 day money back guarantee but if you try to return something they offer you 10% of the cost of the item and say to keep it because is cost 45 to 50 USD to return it. It’s basically a scam. The dress I ordered looked lovely in the photos but came in a very small plastic bag and even after being hung up for 5 days the creases did not come out. The material is very cheap and the dress was extremely poor quality. So I have lost money and have a dress that is unwearable. Never again will I buy anything advertised on Facebook, lesson learned.
April 9, 2026
Unprompted review
Reply from Wilson & Carter
Hi Joan,
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointed you are with your order.
We completely understand how frustrating it must feel when the item received does not match expectations, especially in terms of quality and presentation. This is certainly not the experience we aim to provide, and we take your concerns seriously.
Regarding returns, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a more practical option, though we understand they may not always feel satisfactory.
Thank you again for your feedback—it helps us continue improving.
Warm regards,
Wilson & Carter Team
Absolute rip off merchants!
Absolute rip off merchants!
Pretend to be “London Quality”
Pretend to have “Simple Returns”
Reality it’s cheap Chinese Crap that takes weeks to arrive
Reality is when you want to return your Cheap Chinese Crap they then tell you it’s your responsibility to send it tracked back to China (cost me £21 to do this)
Reality, they offered me 20% refund to chuck the crap in the bin which they upped to 40%. It’s called robbery in my world.
Emily Parker you should be ashamed of yourself. How you sleep at night I don’t know!
I hate con artists!
If you buy their crap then expect to be disappointed!
April 8, 2026
Unprompted review
Reply from Wilson & Carter
Hi there,
We’re really sorry to read your feedback, and we truly understand how upsetting this experience must have been for you. This is certainly not the impression or level of service we want any customer to walk away with.
We’d like to clarify that we do not intend to mislead our customers in any way, and we take concerns about product quality, delivery times, and returns very seriously. Our policies are designed to offer practical solutions, including partial refunds or replacements, to help customers avoid the higher costs associated with returns. However, we understand that this may not have felt fair or sufficient in your case.
Your feedback is important to us, and we’re committed to improving both our service and customer experience.
Best regards,
Wilson & Carter Team
The sweater is fairly warm and soft
The sweater is fairly warm and soft, but nothing exceptional. It does the job for cooler evenings but isn’t particularly standout.
March 23, 2026
Unprompted review
Reply from Wilson & Carter
Hi Oscar,
Thank you for taking the time to share your honest feedback, we really appreciate it.
We’re glad to hear that the sweater is keeping you warm and comfortable for cooler evenings, though we understand it may not have fully stood out as expected. Feedback like yours helps us continue improving our designs and overall product experience.
If there’s anything we can assist you with or if you have any suggestions, we’d love to hear from you.
Best regards,
Wilson & Carter Team
I purchased a handbag together with a…
I purchased a handbag together with a pair of sandals, and both appear quite elegant. The bag in particular feels durable and well crafted.
March 27, 2026
Unprompted review
Reply from Wilson & Carter
Hi Hannah,
Thank you so much for sharing your experience! We’re delighted to hear that both your handbag and sandals made a great impression.
It’s especially wonderful to know that the bag feels durable and well-crafted while still looking elegant — that’s exactly the balance we strive for in our pieces.
We hope you continue to enjoy your items, and we look forward to serving you again soon!
Best regards,
Wilson & Carter Team
The polo shirts are great for casual…
The polo shirts are great for casual outings. I've worm mine a few times already and it still looks brand new after washing.
March 14, 2026
Unprompted review
Reply from Wilson & Carter
Hi Harry,
Thank you so much for sharing your experience with us! We’re really glad to hear that you’re enjoying your polo shirts and that they’ve held up well even after several washes. It’s always great to know our pieces are delivering both style and durability for everyday wear.
We truly appreciate your support and hope you continue to enjoy wearing them on many more casual outings ahead!
Warm regards,
Wilson & Carter Team
Fake ad on Facebook
Fake ad on Facebook. Not a London company, not an easy return process, has to be sent back to China, if you don't just give in and take the 10-30% refund. Clothes are cheap and look nothing like the picture. Don't waste your money
March 10, 2026
Unprompted review
Reply from Wilson & Carter
Hi HC Chi,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We want to assure you that Wilson & Carter is a legitimate brand, and we always aim to present our products as accurately as possible. That said, we understand how frustrating it can feel if an item doesn’t match what you expected or if the return process feels inconvenient.
Regarding returns, we do offer resolution options to help make the process as smooth as possible, including partial refunds or returns depending on the situation. Our goal is never to cause inconvenience, but rather to provide the most practical solution for our customers.
Warm regards,
Wilson & Carter Team
What an awful dress ,ordered what I…
What an awful dress ,ordered what I thought was a quality item,but when it was delivered was in a plastic bag it was cheap and nasty nothing like the picture,not even sewn very well apart from the sizing is well out was far to small,don’t trust this company rip off shit
April 5, 2026
Unprompted review
Reply from Wilson & Carter
Hi Mr. Warby,
Thank you for sharing your feedback. We’re very sorry to hear that the dress did not meet your expectations.
We understand how disappointing it must feel to receive an item that doesn’t match what you had in mind, especially in terms of quality, fit, and overall presentation. This is certainly not the experience we aim to provide. Please note that variations in sizing can occur, which is why we always recommend checking the size guide before purchasing—but we completely understand your frustration in this case.
We’d really appreciate the opportunity to make this right for you. Kindly reach out to our support team with your order details so we can review your case and offer a suitable resolution.
Thank you again for bringing this to our attention.
Warm regards,
Wilson & Carter Team
Really pleased with the bikini set I…
Really pleased with the bikini set I bought. The material feels good quality and the sizing was accurate which is always a relief.
March 8, 2026
Unprompted review
Reply from Wilson & Carter
Hi Emily,
Thank you so much for your kind words! We’re really happy to hear that you’re pleased with your bikini set and that the material and sizing met your expectations—that’s always such a great feeling.
We truly appreciate your support and hope you continue to enjoy your purchase!
Warm regards,
Wilson & Carter Team
Liars and a garbage product
As most other reviews have said, instead of a London based quality fashion house it is a front for a very portable Chinese export company. Alyssa Quilted Patchwork hoodie is a cheap nylon surface printed fast fashion item worth less than £5.
NO free returns despite it being advertised. On a £40 hoodie, offered a £4 refund.
DO NOT USE THIS company, unless you want wiping rags.
April 3, 2026
Unprompted review
Reply from Wilson & Carter
Hi Annie,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it must feel when a product doesn’t align with what was anticipated, especially in terms of quality and returns. Please know that we aim to present our items as accurately as possible, and your comments are taken seriously as we continue to improve.
Regarding returns, we do offer resolution options based on each case, including partial refunds or return assistance. Our intention is always to provide a fair and practical solution, not to cause inconvenience.
Thank you again for your feedback.
Warm regards,
Wilson & Carter Team
Got myself a jacket and a pair of…
Got myself a jacket and a pair of shoes. They’re alright overall, though the jacket feels a bit bulky at times and the quality is just average.
March 8, 2026
Unprompted review
Reply from Wilson & Carter
Hi Cedric,
Thank you for taking the time to share your feedback with us. We’re glad to hear that overall you found your items alright, and we appreciate your honest thoughts about the jacket feeling a bit bulky and the quality being average.
Feedback like yours is really valuable to us as we continue working on improving our designs, fit, and material selection. We’re always aiming to strike the right balance between comfort, style, and quality.
If there’s anything we can assist you with or if you have any concerns, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
The summer dresses are lovely and…
The summer dresses are lovely and light, perfect for warmer days. I liked the floral design options as they feel quite fresh and stylish.
March 13, 2026
Unprompted review
Reply from Wilson & Carter
Hi Cedric,
Thank you for taking the time to share your feedback with us. We’re glad to hear that overall you’re satisfied with your purchase, though we appreciate your honest thoughts about the jacket’s fit and the overall quality.
Your feedback is really valuable to us as it helps guide improvements in both design and material selection. We’re always working to refine our pieces to better meet expectations.
If there’s anything we can assist you with or if you have any concerns down the line, please don’t hesitate to reach out—we’re here to help.
Warm regards,
Wilson & Carter Team
Bought a polo shirt via Facebook
Bought a polo shirt via Facebook.
It looked good in the photo and blurb say, £99.99 down to 29.99.
What turned up from China getting on for two weeks later was a very thin,cheap looking polo shirt.
You wouldn’t pay a fiver in a charity shop for it and that’s where it’s bound!!
First thing I’ve ever bought on Facebook and it will be the last!
April 3, 2026
Unprompted review
Reply from Wilson & Carter
Hi Laurence,
Thank you for taking the time to share your experience. We’re really sorry to hear that the polo shirt did not meet your expectations.
We understand how disappointing it must feel when an item differs from what was presented, especially in terms of quality and delivery time. Please know that we always aim to represent our products as accurately as possible, and your feedback is taken seriously as we continue to improve.
Shipping times can vary depending on location and demand, though we completely understand your frustration with the delay. We’d also appreciate the opportunity to review the quality concerns you’ve raised and make things right.
Please feel free to reach out to our support team with your order details so we can look into a suitable resolution for you.
Warm regards,
Wilson & Carter Team
Refund Policy
Offers a full refund, but doesn't mention that items have to be returned to China at your own expense.
Without the expense of returning items to China, they only offer a 30 or 40 % refund.
Poor experience
April 2, 2026
Unprompted review
Reply from Wilson & Carter
Hi Alan,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be if the return process feels unclear or inconvenient. Our goal is always to be as transparent as possible, and we do offer different resolution options depending on each case, including partial refunds or returns. These options are intended to provide a practical and quicker alternative for customers who may not wish to proceed with a return.
That said, we truly appreciate you bringing this to our attention, as feedback like yours helps us improve how we communicate our policies moving forward.
Warm regards,
Wilson & Carter Team
Deceived!
Don't be fooled by the advertising or 'Facebook approval'. Pictures of smart, quality clothing is a ruse and what arrives is more akin to rags. Customer service will engage (surprisingly) but ask for a refund and you're told returns will cost more than the item in the first place. 10% or 20% refunds are offered. I took an offer to cut my losses and put the loss of £25 down to experience. I wonder how many others have to do the same?
March 13, 2026
Unprompted review
Reply from Wilson & Carter
Hi Phil,
Thank you for taking the time to share your experience. We’re truly sorry to hear that you felt disappointed with your order.
We understand how frustrating it can be when a product doesn’t meet expectations, especially when it comes to quality and the return process. Please know that our intention is never to mislead, and we always aim to present our products as accurately as possible.
Regarding refunds, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These options are meant to provide a quicker and more practical solution, though we understand they may not always feel ideal.
We genuinely appreciate your feedback, as it helps us improve both our products and how we communicate our policies. If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team with your order details.
Warm regards,
Wilson & Carter Team
The quality of the product was “cheap &…
The quality of the product was “cheap & nasty”
When I tried to return for a refund it was not free & made extremely difficult.
All I could get was a 20% refund. They said I could keep the cheap, nasty, useless product.
I will not order from them again & would advise others to steer clear of them
March 20, 2026
Unprompted review
Reply from Wilson & Carter
Hi Penelope,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
We understand how disappointing it must feel when the product quality and return process fall short of what you anticipated. Please know that this is not the experience we aim to provide, and your comments are taken seriously as we continue working to improve both our products and overall service.
Regarding refunds, we do offer different resolution options depending on each case, including partial refunds as an alternative to returning items internationally. These are intended to provide a quicker and more convenient option, though we understand this may not always feel satisfactory.
Warm regards,
Wilson & Carter Team
Do not buy from this site
Do not buy from this site, complete scam!
These were £39.99 snd look like paper!! Really disappointed.
March 20, 2026
Unprompted review
Reply from Wilson & Carter
Hi Claire,
Thank you for sharing your feedback. We’re really sorry to hear that you were disappointed with your purchase.
We understand how frustrating it can be when an item doesn’t meet expectations, especially in terms of quality. Please know that we aim to present our products as accurately as possible, and your comments are taken seriously as we continue to improve.
We’d appreciate the opportunity to make this right for you. Please reach out to our support team with your order details so we can review your case and work toward a suitable resolution.
Warm regards,
Wilson & Carter Team
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