Wilson & Carter Reviews 

765
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 594 reviews, most reviewers were let down by their experience overall. Many customers found the products to be of extremely poor quality, often made from cheap, synthetic materials that did not resemble the advertised images. Reviewers frequently mentioned that items were badly made, incorrectly sized, and looked nothing like the photos on the website. The return policy and refund process were a significant source of frustration, with many discovering that returns had to be sent to an overseas location, incurring high costs. Customers reported being offered small partial refunds or vouchers instead of full refunds, which made the return process challenging. Some people also felt that the website's presentation suggested a UK-based company, while products were shipped from China.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers expressing disappointment that items... See more

Quality

Consumers find quality to be negative, with many reviewers expressing strong dissatisfaction with the... See more

Return policy

Customers had negative experiences with the return policy, often finding it impossible to return items for a... See more

Refund

People report negative experiences with refund, often citing that despite advertised policies of full... See more

Website

Reviewers highlight significant dissatisfaction with the website, frequently describing it as misleading and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

BUYER BEWARE!! DO NOT BUY! All the reviews here are accurate. Item 1. Described as a patchwork hoody, what arrived was a cheap looking printed patchwork effect hoody. Overseas return facility due to b... See more

Rated 1 out of 5 stars

BEWARE! This is a scam website selling fakes at VERY poor quality . Nothing resemble photo adverts. Please report to trading standard as company do not follow consumer rights refund policy. We are tak... See more

Rated 1 out of 5 stars

Loved the website. Wow, I thought, what a great selection of styles. So, I purchased a comfortable Beatrice dress. What a disappointment. The fabric is 100 man made Polyester, yuk! The quality of ma... See more

Rated 1 out of 5 stars

Totally shoddy tat - they're very good at producing AI images of the goods, but the dress I received was horrible fabric, nasty in every way, not like their pictures. They call themselves Wilson & Car... See more



Contact info

1.1

Bad

TrustScore 1 out of 5

765 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.1

All reviews

(765)

765 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I bought 2 T shirts with a bra inset

I bought 2 T shirts with a bra inset. Not cheap £30 for the two.
Absolute rubbish. The material is cheap polyester, the bottom of the shirts are not finished properly and have a wonky edge, not seamed.
They took an age to be delivered and came from China .....!!
If you're looking for a product like this, save your money and shop with a reputable UK company. Definitely not with these cowboys.

June 30, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a three piece suit *XXL it…

Ordered a three piece suit *XXL it wouldn't fit a 8 year old child let alone a full grown man it took three weeks to come from china the material is weaker than cheese cloth do not and I stress do not buy from this company it says it's London based I can assure it isn't it comes from china I've took pictures but this site won't let me post them because if did see them it would save you wasting your money

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

UTTER RUBBISH!

I was sent a parcel containing absolute rubbish! i was totally taken in by this company - it is a scam!!! DO NOT GO NEAR! i too wish i had read the reviews on here first before ordering, please let me warn anyone else considering buying anything and learn from my costly mistake (I paid for goods over £100) and i highly doubt i will get a refund, am now in week 2 of communications with their so called support team negotiating as to how i can obtain my refund within the deadline of 30 days....i wont hold my breath. Just avoid at all costs!!!

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful

Takes so long for the items to arrive and then they looks NOTHING like the items online.

Don’t touch them with a barge pole.

July 5, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this scam company at all cost!!

Avoid this scam company at all cost!!! I would give 0 stars, if I could. When I placed my order, I tried to cancel after 2 minutes, because I started to doubt and checked reviews from here. It was not possible to cancel it, but they said, I could return it, if I was not happy.
This company is fake, their products are fake and bad quality. I received my order today and honestly, I was SHOCKED, I did not expect much, but I did not expect it to be that bad!!! It looks nothing like picture in their websites. I will contact them tomorrow and ask for return and refund, I will update here, how they handle refund request. They state in their website that shopping is riskfree and money back quarantee, so let´s see how true is that part in this China based company who sells same priducts what you can buy more than half price cheaper from Temu..

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy anything from these…

Do not buy anything from these fraudsters!
I purchased a casual breathable summer blazer which looked great on the website image, but what I received was a terrible copy made from crap material and poorly made. I tried to return and requested a refund but to send it back was to be at my expense, the cost of which would have exceeded the price I'd paid. Getting my money back was also similarly impossible too!
The blazer is that bad that I'd be embarrassed to take it to a charity shop. It is going straight in the bin!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Dress

I recieved my item was dreading it off the reviews for this company, but was pleasantly surprised.Absolutely beautiful dress light material as described, as in the photos.Beautiful fit, very flattering.Beautifully made.thank you.Arrived fairly quickly.Very happy.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Suggest disputing the payment through your bank

Similar terrible experiences reported by others with this company (poor quality compared to what was marketed and complete inability to get a full refund as advertised on their website). I have only come on here to say that I managed to get a full refund by officially disputing the payment through my bank and I would suggest others also take this route. The bank was responsive, efficient and within a few days I had my money back, based on providing evidence of the purchase, plus the back and forth with the company in which they never actually provide the return address, say it will cost $50 to return the items and offer a 15% refund where I can keep the items. After a farcical 10 email exchange I resorted to disputing the payment.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

I wished I had read these reviews prior…

I wished I had read these reviews prior to purchase . Goods arrived not as shown on site. I requested refund and was offered 10% refund and a 25% discount for my next purchase. As if! Once bitten twice shy so the story goes. Now I’ve been advised that if I returned the items it needs to go back to the international supplier and might cost more than I paid for this cheap dress £39.95. I’ve got to complete a form before they will reveal the returns address. Don’t do it if you’re thinking of dealing with this company. I’m going to dispute the transaction through my bank and see how far that gets me. Garment poorly made, cheap fabric. The most recent email from them is 40% refund and they don’t want the goods returned. This is a SCAM plain and simple. I’ll probably donate to charity shop. At least someone may benefit from this horrendous error on my part!

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Shame that I can’t give minus 5 stars!

Shame that I can’t give minus 5 stars!! Please avoid the scammers,items so poor quality that I would be ashamed to give something like that for free. Returns impossible to process,they ask for $30-70 per item .They can’t provide even return address.Avoid this company,I’m surprised that they can trade to be honest.

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE DO NOT ORDER COMES FROM CHINA

I am normally so careful/check Trustpilot before ordering for whatever reason I didn’t this time .Wilson & Carter present themselves as a British,London company ,they are not,they are in China.
After two weeks my order was delivered ( I emailed to cancel the order when I realised my mistake but no luck !
Out of five items two are “ wearable “ the other three have gone in a charity bag & I actually feel bad for donating them ! Awful material ,terrible stitching & actually laughable .No point in sending back to China so BEWARE !!!!!!!!!!

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

No delivery no refund

Ordered shoes for my son for his prom night. Wilson & Carter did have his unusual shoe size (15). However the order status had not changed to shipped after a week of ordering. I contacted the company and got a response that this size was not available. Trying to get a refund has proven impossible even after multiple emails. Unable to deliver on the order = refund in my book but this company is of the opinion that you should just order something else instead. They are not based in london but China and their customer service is nonexistent. Avoid at any cost.

June 15, 2026
Unprompted review
Rated 1 out of 5 stars

Wilson and Carter Tat OMG I have never seen such tat in my…

OMG I have never seen such tat in my whole life! What an absolute joke. Zara dress is see through, glittery, badly stitched and looks like something Elsa would wear in Frozen x give me a laugh if anything. Might as well just burn your money than use this company. Absolute scam and please avoid at all costs. The dress will be put in the charity shop for a little girl who wants to be a Disney princess x WTAF?!!!!

July 4, 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Don’t be fooled by what they say on their website. It is all a farce. Cheap rubbish which doesn’t resemble the photos. Virtually impossible to return. I wish I’d seen these reviews before I ordered.
Should be reported to Trading Standards for false information on their website.

July 4, 2026
Unprompted review

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