Window Cleaning Warehouse Reviews 516

Dan in customer service helped us a lot! Great service.

I've been using WCW for around 6 years now. They're a really great team. The couple of times I've read issues with machinery, they've called to trouble shoot and I've managed to fix the issues.

All equipment and solutions have been great

I recently ordered a new RO/DI window cleaning system from Window Cleaning Warehouse as we’ve added pure water window cleaning as a new service to our business, and I couldn’t be happier with the experience from start to finish.

The ordering process was straightforward, and the team were incredibly helpful in making sure I got the right setup for my needs. Delivery was quick, and everything arrived exactly as expected.

The quality of the system is excellent, and it’s already making a big difference to our work. You can really tell these guys know their stuff.

Overall, a great company with great service and a great team. Highly recommend to anyone in the industry!

It has been a great company, I am still waiting on a few things but am sure they will be here

Great gear, decent prices for the quality, great fast delivery and packaged well.

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team.
Cheers, John

I am dealing with years, good service, and reliability.

I had an issue with my system and booked a technical call with the team. John was very helpful, talked me through the steps and the problem was solved over the phone. Great service

Thanks for some great products and delivery was fast and efficient. Would use you again. Many Thanks. Jmb cleaning ltd.

Ordered my 25l itres of Resin online, it was delivered within 2 days.
Always excellent service from the company with great products.

Great products quick delivery good customer service

Quick delivery and easy website to navigate.

All.good stuff just waiting on my trolley one softwash nano cleaning trolley and the 70 litre full kit and few other items soon as turns up and ive used it your review most likely will be even better.

Fast delivery great products

Excellent customer service and speedy delivery, only reason can’t give 5 stars as my pole was missing from the order and still not arrived

Great service as always always have what you need & always happy to help

I purchased an Unger Hydropower Ultra S-Lite with pole package in Nov 2025 as this company WCW had good reviews on TP and they price matched another company advertising at £80 less. Once received I could not open the unit to check if there was a filter. There was clearly an issue, and I contacted WCW for advice. After some major effort, and with the help of another person I managed to open the lid. With such effort there was clearly something wrong and as the filter inside was wet I queried if this was a pre used unit or if a faulty one I had been sent out. I returned the item back for inspection and asked for a partial replacement (pole & brush were fine). After WCM inspected the item, they said that the lid was all fine and the filters are sent out damp, tested from factory. No replacement unit was forthcoming.
As I knew for sure the lid was faulty, I rejected it and asked for a refund if they would not exchange the faulty unit.
They offered only a partial refund (as they said I’d used it) as the filter was wet! contradicting their previous information and they would also deduct a 20% restock fee!.
Knowing this was not right I contacted Unger UK who were very helpful and confirmed that filter bags do come out damp to customers. Also, there was a known fault with a few of their lids having thread misalignment during production and where these are identified then they worked with the customer/suppliers to replace these.
At no time did WCW make any effort to check this or work with the customer to resolve the problem.
I emailed WCW after this information from Unger to work with them - no reply.
At this stage I had already contacted my Credit card provider to formally reject the purchase and after two months Barclaycard confirmed I won my claim and the order was cancelled. Two months of messing about sorting this out.
Buyer beware. This company may be fine with orders when there are no problems, but you find the true value when there is an issue and how they respond to customers.
I shall now be ordering the same unit (I still want an Unger) from the original company I found online (whom I had also discussed my issue with and were very helpful) and who appear to have a far better understanding of customer service.
I don't normally write reviews, but I was so disgusted by my treatment from this company that I felt this needed saying. I would award no Stars but TP does not enable this.

Prompt delivery and superb service and advice

Always have what I need and it arrives quickly