I've been using WCW for around 6 years now. They're a really great team. The couple of times I've read issues with machinery, they've called to trouble shoot and I've managed to fix the issues. Al... See more
Company replied
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Review summary
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I recently ordered a new RO/DI window cleaning system from Window Cleaning Warehouse as we’ve added pure water window cleaning as a new service to our business, and I couldn’t be happier with th... See more
Company replied
Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John
Company replied
Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.
Company replied
Company details
Written by the company
The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.
Contact info
Unit 3 A2B House, CF63 3RF, Barry, United Kingdom
- 01446 749 060
- info@windowcleaningwarehouse.co.uk
- windowcleaningwarehouse.co.uk
4.6
Excellent
516 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Turned up unannounced and John was more…
Turned up unannounced and John was more than willing to help me getting a window cleaning setup sorted for my house. Excellent customer service and can't recommend enough. Thank you and will be back for some.more bits!
March 28, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi James, appreciate the review! I'll let John know about his glowing review, he'll be very pleased with this. Thank you
Iv used this company for many years.
Iv used this company for many years.
Always a pleasure to deal with hence why I keep on returning. Warehouse fellas are always helpful
March 28, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Greg, thanks for taking the time to leave us a review. I'll be sure to pass this on the warehouse staff, they'll be very pleased with this. Thank you
Reply from Window Cleaning Warehouse
Hi Kyle, thanks so much for leaving us a review!
The boys are always helpful when we…
The boys are always helpful when we collect our orders.
March 26, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Always a pleasure to see you Craig, thanks for the review!
Great customer really helpful
March 26, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Ryan, thanks for leaving us a review! We appreciate it!
Reply from Window Cleaning Warehouse
Hi Joel, that's great to hear. Thanks for taking the time to leave us a review!
Ordered the equipment I required it was…
Ordered the equipment I required it was delivered on time had query which was quickly resolved everything was delivered in good working order very happy with the service which window cleaning warehouse provided.
February 17, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Mark, thanks for leaving us a review! Glad to hear you had a positive experience with our service. If there's anything we can improve on, please don't hesitate to get in touch. Thank you
A spotless and streak free clean (even in the sun)
Bought 3 WCW Precision Microfibre Cloths to try having used various other microfibres with little success on windows. These cloths are without doubt, the very best I have used, so quick. Will not use anything else now
January 24, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Richie, that's great to hear! So glad you're enjoying the products. We appreciate the time taken to leave us such a great review
Shopping experience was ok,struggled a…
Shopping experience was ok,struggled a bit to find what I was looking for but got there in the end,maybe ok for seasoned pro's but novices a bit of work.
February 14, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Wayne, thanks for leaving us an honest review! Just to let you know we have a dedicated customer support team who are just a phone call away if you ever need some help in the future! We also have many product guides and how to's on our site.
https://windowcleaningwarehouse.co.uk/pages/understanding-pure-water-window-cleaning
https://windowcleaningwarehouse.co.uk/blogs/product-guides
Thank you!
Reply from Window Cleaning Warehouse
Hi Barry, thanks so much for leaving us such a great review!
Deliveries always quick resin and reliable
Deliveries always quick and reliable
February 12, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Amanda, thanks so much for the wonderful review!
Cleaning Solar Panels
No one tells you that you have to clean your solar panels annually in the sales pitch. This can be a problem if the accessibility is difficult for trades people! Problem sloved by purchasing my own pure water cleaning kit and doing it myself! (Only recommended if safe)!
January 31, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hello Niki, we appreciate the time you took to leave this review!
Backpack pole system
Great product great customer service can not recommend these guys enough honestly AAA plus company
February 4, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hey Sharon, thanks so much for the kind words
This is the worst company I have delt…
This is the worst company I have delt with I ordered two filter housings which they said was in stock and needed them the next day which I paid for. The next day I wanted to know that they were actually going to arrive that day and was told that they didn’t actually have them in stock and hadn’t bothered to tell me until I rang them so I asked for a refund and am still waiting for this refund so please don’t deal with this company
January 13, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Roy, apologies for the experience you had with your order, this is certainly not the high standard of service we strive to maintain for our customers. After looking into your order, I can see it was fully refunded for you the day after you placed your order. If you could please check your inbox, that would be great!
Prompt delivery and great service from…
Prompt delivery and great service from Dan whenever Ive had any difficulties or stupid questions.
Well done to you all
December 2, 2024
Unprompted review
Reply from Window Cleaning Warehouse
Hello Mark, thanks for taking the time to leave a lovely review!
Good stuff arrives ontime
January 3, 2025
Unprompted review
Reply from Window Cleaning Warehouse
Hi Luke, appreciate the review!
Great service and friendly staff
Great service and friendly staff . Always willing to help..
December 4, 2024
Unprompted review
Reply from Window Cleaning Warehouse
Hello David, that's so kind of you to leave us review. Thank you
Around the world in 8 days
We live in New Zealand and our order took 8 days from online order to arrive at address, around the world in 8 days! Very impressive service.
October 12, 2024
Unprompted review
Reply from Window Cleaning Warehouse
Hi Jane, that's great to hear! So glad we could be of service. Thanks
Brilliant company
Brilliant company, product and service. Even when I made a mistake with a return they still couldn’t do enough to accommodate me and my needs. Dan in particular was very helpful. Will continue to use this company
October 3, 2024
Unprompted review
Reply from Window Cleaning Warehouse
Hello Jake, thanks so much for the lovely review. All the best
Poor experience lack of customer of support
Poor experience, bad customer service. would recommend you go else where especially if a part is needed within a timeframe.
Ordered a part that was supposedly in stock on the website. No dispatch for 4 days.
I contact their support by email to query. No response for another two days. Customer email ignored by the company
Because of lack of contact, I have to telephone them. Told the order is actually not in stock. It will be a month waiting time for the order.
Recommend to use another supplier, very unreliable.
August 8, 2024
Unprompted review
Reply from Window Cleaning Warehouse
Hi Ben, thanks for taking the time to leave an honest review about your experience with us. We appreciate the lack of communication regarding this order was frustrating and we have taken steps to ensure things like this don't happen again. If you could please check your inbox, we have sent over a more detailed report regarding this order. We apologise for the service you received in this instance, and we're striving to do better.
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