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Window Cleaning Warehouse Reviews 516

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TrustScore 4.5 out of 5

4.6

Cleaning Products Supplier
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and suitability for professional use. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the excellent customer service, describing the team as helpful, friendly, and responsive. However, some customers experienced issues with their orders, including incorrect items being sent or incomplete deliveries. A few other people also felt that the quality of certain products was poor, citing specific items that failed quickly. There were also occasional concerns about packaging, with some components arriving loose or insecure, and some instances where next-day delivery was not met.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent, efficient, and quick... See more

Order

Users describe ambiguous interactions with order. While some customers praise the straightforward ordering... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of the system,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using WCW for around 6 years now. They're a really great team. The couple of times I've read issues with machinery, they've called to trouble shoot and I've managed to fix the issues. Al... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a new RO/DI window cleaning system from Window Cleaning Warehouse as we’ve added pure water window cleaning as a new service to our business, and I couldn’t be happier with th... See more

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant

Always have a great experience with wcw. If there is any issue (which is extremely rare), they are super quick to help and rectify something and they always answer questions I have. Delivery is quick too.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

I am in the US

I am in the US. since the exchange rate has dropped and you have seem to have a reasonable agreement with you shipping vendor for cost I am more likely to purchase your wide variety of inventory.

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

A pleasure to deal with.

Very happy with my purchases. Moerman gear is very difficult to find in Ireland and delivery is very fast.The website is top notch. Shipping (To ROI) is rather pricy for small items and the packaging could be tailored a lot better, (Items loose and bouncing around in vastly oversized box...nitpicking I know!).Big drawback though is the extortionate customs charges for import to Ireland, which adds another third to the overall cost but thats not WCWs fault...( Thank you Brexit :( ). Overall very happy with WCW and Moerman.

August 21, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Gerard, thanks for the lovely review!

Rated 5 out of 5 stars

Good Price, Good products.

I use the Window Cleaning Warehouse as the prices are always competitive and I'm able to get all the items I need without any hassle. Free postage over a certain amount is very helpful as you try and watch the budget. Very rare the things I need are not in stock. So overall excellent and I will continue to use on a regular bases.

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

5 Stars

Always use WCW. I did come across a mistake when I ordered a moermon squeegee, the wrong size was delivered. When I notified WCW they quickly rectified and sent the correct one out. Happy days!

August 17, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, knowledge and experience

I ordered an Unger home window cleaning kit.
Arrived very quickly.
Very good quality.
Very good service and knowledge from the team at Window Cleaning Warehouse.
Very quick at responding to my questions.
Very competetive price.
Would recommend

August 14, 2022
Unprompted review

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