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Window Cleaning Warehouse Reviews 516

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TrustScore 4.5 out of 5

4.6

Cleaning Products Supplier
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and suitability for professional use. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the excellent customer service, describing the team as helpful, friendly, and responsive. However, some customers experienced issues with their orders, including incorrect items being sent or incomplete deliveries. A few other people also felt that the quality of certain products was poor, citing specific items that failed quickly. There were also occasional concerns about packaging, with some components arriving loose or insecure, and some instances where next-day delivery was not met.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent, efficient, and quick... See more

Order

Users describe ambiguous interactions with order. While some customers praise the straightforward ordering... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of the system,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using WCW for around 6 years now. They're a really great team. The couple of times I've read issues with machinery, they've called to trouble shoot and I've managed to fix the issues. Al... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a new RO/DI window cleaning system from Window Cleaning Warehouse as we’ve added pure water window cleaning as a new service to our business, and I couldn’t be happier with th... See more

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent

Easy to negotiate and order from the website. Top quality equipment. Competitive prices. Arrived in two days. Kept up to date via email. As always a very good experience.

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Have been very helpful recently!

Have been very helpful recently, I recently purchased a van mounted system with great communication via email booking my van in for me for fitting.
Looking forward to getting it done this week and getting on the road working.
Thanks again

September 1, 2022
Unprompted review
Rated 4 out of 5 stars

Lack of communication in the delivery…

Lack of communication in the delivery time window of a delivery that I was expecting.
Apart from that, it's been great.
Quite impressed with the kit!
Following the SOPs for water fed pole system and its going well.
Thank you/Diolch
John Andrew Bowen

September 16, 2022
Unprompted review

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