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Window Cleaning Warehouse Reviews 516

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TrustScore 4.5 out of 5

4.6

Cleaning Products Supplier
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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and suitability for professional use. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the excellent customer service, describing the team as helpful, friendly, and responsive. However, some customers experienced issues with their orders, including incorrect items being sent or incomplete deliveries. A few other people also felt that the quality of certain products was poor, citing specific items that failed quickly. There were also occasional concerns about packaging, with some components arriving loose or insecure, and some instances where next-day delivery was not met.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent, efficient, and quick... See more

Order

Users describe ambiguous interactions with order. While some customers praise the straightforward ordering... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of the system,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using WCW for around 6 years now. They're a really great team. The couple of times I've read issues with machinery, they've called to trouble shoot and I've managed to fix the issues. Al... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a new RO/DI window cleaning system from Window Cleaning Warehouse as we’ve added pure water window cleaning as a new service to our business, and I couldn’t be happier with th... See more

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

In my last order someone wrote me a…

In my last order someone wrote me a note telling me that the pole I had ordered was too short. It was scribbled on a scrap piece of paper, slightly unprofessional. Service is always very good but prices are slightly high, I now shop around due to this fact.

October 14, 2022
Unprompted review
Rated 4 out of 5 stars

I've been having good communication…

I've been having good communication with the team over a issue I had regarding the wording and misunderstanding of a product on the website which I purchased. I'm in the process with them of getting this problem solved in a timely manner. They have taken on board the issue and are happy to address it.

October 3, 2022
Unprompted review

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