Window Cleaning Warehouse Reviews 516

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and suitability for professional use. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving promptly and well-packaged. Reviewers also commend the excellent customer service, describing the team as helpful, friendly, and responsive. However, some customers experienced issues with their orders, including incorrect items being sent or incomplete deliveries. A few other people also felt that the quality of certain products was poor, citing specific items that failed quickly. There were also occasional concerns about packaging, with some components arriving loose or insecure, and some instances where next-day delivery was not met.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high-quality... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent, efficient, and quick... See more

Order

Users describe ambiguous interactions with order. While some customers praise the straightforward ordering... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent quality of the system,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using WCW for around 6 years now. They're a really great team. The couple of times I've read issues with machinery, they've called to trouble shoot and I've managed to fix the issues. Al... See more

Company replied

Rated 5 out of 5 stars

I recently ordered a new RO/DI window cleaning system from Window Cleaning Warehouse as we’ve added pure water window cleaning as a new service to our business, and I couldn’t be happier with th... See more

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied


Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

516 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Position Experience

I never seem to get round to leaving reviews but in Window Cleaning Warehouse the review is fully deserved.

I have been using the company for a while now and from the start I have been very pleased with how I have been treated.

Every item I have ordered has arrived promptly and the team have been very helpful with any queries I've had.

I will certainly be using Window Cleaning Warehouse in the future!

February 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great service all round 5🌟

I have used WCW for a few years and the products, delivery and customer service has always been great👍🏻
I recently had a facelift heatwave system fitted by WCW at their branch in South Wales. The staff were really friendly and helpful and did a brilliant job of installing the system. WCW are my go to supplier for window cleaning tools and products. 5🌟

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Needed help

Very helpful and got the product asap thanks

December 1, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order Tim!

Rated 5 out of 5 stars

Black Friday sale

Great selection of products at great prices and an amazing black Friday deal which encouraged me to make a purchase of over £1000

December 5, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order Chris, I'm glad you managed to get what you needed in our Black Friday sale!

Rated 5 out of 5 stars

Great service once again

Great service once again. I've Been buying my equipment from the WCWH for nearly 2 years and can't fault anything.

December 3, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your orders Damon!

Rated 4 out of 5 stars

Always happy to help

Always happy to help . Equipment is delivered quickly and it’s well packed . Good products . Would highly recommend them

November 28, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order, I'm glad to hear the team were able to help!

Rated 5 out of 5 stars

What can i say great company great…

What can i say great company great products, competitive prices, and always great communication when ever i need advice and guidance. WINDOW CLEANING WAREHOUSE YOUR THE BEST .

November 26, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order, I'm glad to hear the team were able to help!

Rated 1 out of 5 stars

3m Power Up reel has gone wrong

3m Power Up reel has gone wrong, for the 3rd time in 8 months, twice the relay has failed and now the belt has broken. Called on Monday to arrange for collection and belt replacement, originally told it was return to base at my expense. Eventually they agreed to accept the cost of return via the manufacturer.
After 3 days of frustrating phone calls I called the manufacturer and the issue of collecting the reel was sorted in 4 minutes. I would buy a reel again as the manufacturer was really good, The jury is out on Window Cleaning Warehouse as their customer service is very poor in this instance.
Very disappointed with Window Cleaning Warehouse. ( they refuse to let me talk to a director about the issue).
The good point with Window Clearing Warehouse if they called to apologise. Hopefully this will be noted and service will improve.

November 18, 2022
Unprompted review
Rated 3 out of 5 stars

I think that you could save a lot of…

I think that you could save a lot of money from your packaging there is no need for the packaging in one case I ordered some replacement rubber and it came in a box that you could of put a bettamax video recorder in rather than just a jiffy envelope

November 17, 2022
Unprompted review

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