Window Nation - Cleveland Reviews 327

Fantastic work performance.

The two installers were extremely polite and efficient. They also arrived early and completed installation faster than we anticipated. Overall, we were happy with their work and we love the windows.

The product appears to be excellent. The team that installed the windows was professional, courteous, and friendly. We would certainly recommend WindowNation to anyone else looking to replace their windows.

The two employees sent to my home were exceptional.Got the job done in record time , were very courteous and friendly . If I purchase more windows I will certainly request them again.

Rob was very friendly and thorough - am waiting to get the work done and see what the quote is to fix the other things around the garage doors.

ON TIME FOR INSTALATION. COST EFFECTIVE.CREW WORKED WELL TOGETHER. CLEANUP WAS GOOD.

Wrong glass and scratched window frame,

Your company replaced windows in our previous home so we knew the product and installation. The new windows are such an improvement in every way over the original construction grade windows we replaced. The installer was super and left everything neat and clean. I wouldn't hesitate to recommend Window Nation.

Great experience, from the in home estimate to the installation. Window Nation did a great job. I couldn’t be happier.

From start to finish was very professional and helpful. When they installed the windows, it was way faster than expected and the quality of work was phenomenal.

The crew was excellent. Alex was wonderful. Explained everything took time to talk with me. It was a wonderful experience. I’ve already referred you to someone else.

The technician was very helpful and gave me great advice on caring for the windows.

We love our new windows and patio doors! Your products are great, and so are your people! Everyone we had contact with, from sales, to measurements, to installation team, to follow up—we could not have asked for kinder or more courteous treatment. Window Nation is exactly what we needed, and we will tell everyone we know!

The sales rep was very knowledgeable, answered all of our questions, and did not push us in any direction. The price was affordable and was in-line with other companies we spoke to. The technician who came out to get the final measurement gave us a heads-up on what to expect on installation day and confirmed all of the details of our order. Our windows arrived much sooner than expected, and the install was done in just a few hours. One of the best parts of the install was that all three people on the install team were family members. I will definitely recommend Window Nation to anyone who asks!

Good Job!! Kindly and quickly

Installer was very pleasant and a hardworker.

This is our 3 set of Soft-Lite replacement windows in 3 different homes. We have always been very happy with our Soft-Lite windows. The type of windows we wanted brought us to Window Nation. We enjoyed our entire experience from start to finish with them.
From the first day when David Larussa came to our home to consult with us on our needs and wants we felt very comfortable and not pressured to "buy". Not being pressured was very important to us since we are senior citizens and wanted time to think about what we were purchasing ( 19 windows and a patio door). We did buy that first day. Every time we had a question Dave was there to provide the answer quickly.
Ken the final window measurement person explained very clearly what we had to do before the installers came out (moving furniture, taking down window coverings, pictures etc.). We had heard this information from Dave but Ken walked around the house with us to cover what had to be done in each room. This was very helpful since we did not have to remove our window coverings in every room.
The Window Nation teams who installed our new windows were very efficient, polite, worked well together and cleaned up before they left the site. The windows were installed on the coldest & snowiest day (12/2/2025) so far this winter. The teams worked together to remove the old windows and insert the new windows quickly, sealing the house back up to reduce the amount of heat loss. We were able to watch them insert the foam, caulk and do the finishing work around the windows both inside and outside. Our team's names are Corey and Kenny. We would insist on having this team again and telling anyone we referred to Window Nation to ask for them (if possible). The other team members who need to be mentioned are John, Jack and Jeremy. All 5 were equally professional and great workers.
We like the warranty we got with the windows and the fact we can transfer the warranty on to the next owners. A plus for when we sell our home.

Awful customer service! I have been working on an issue where all of my double hung windows have sharp edges. This has been going on for months. Window Nations representative tells me the manufacturer needs to take care of issue. Twice I had tech come to house to assess situation. Both submitted request. Twice requests were cancelled. Finally someone told me I Had to have appointment for Great Lakes to come out. Again, Took off work for the 4 hour time span was given and it was a no show with no call notifying me. After calling in was told they would reschedule to assess situation and get a plan. Indicated that we are now in winter and didn’t want the house open for long period of time due to cost of heating. They should come out and assess but requested work to be scheduled for spring. Tech called me today (12/6) at 5 pm. Set up appointment for 1/6. He indicated that he would be doing the work during that time. So no one listened to my request about not having house open to the elements during winter! FRUSTRATING! Asked to have in writing what the plan is for spring. Representative told me he couldn’t do that. Asked him to have his manager do that. He said the only thing he could do was to make a note on ticket before closing it.

The installers were on time was greeted with a Good Morning and they introduced them self Cory and I believe the other installers name was Greg..they put on their slip covers for shoes, cover my floors and part of my couch where they would be working..was in and install the window and out in about 1 hour I believe after installation they clean up any debris that had fallen..told me to let the caulking dry over night and leave my vertical blinds open for caulking to dry...first time using Window Nation̈ and the price for my window was within my budget where other companies were much more pricey..would use and recommend Window Nation to family/friends..Thanks Window Nation for a job well done.

they were right on time ,put covers on shoes in house, worked fast together,told me about windows, put furniture back that they had to move,cleaned up ,I was very pleased