Window Nation - Cleveland Reviews 

Quick response for a quote. On time to give me the quote and the sales rep. Was very professional and knowledgeable of their product. He also explained everything in detail. The installation crew was great. Very professional and clean. I was very satisfied.

Guys were fast efficient and they cleaned up.

I have had a very good experience in purchasing my new windows from the very first contact by the canvasser through my sales rep, Ryan Hume, who spent an evening throughly explaining the product quality, cost and multiple options. The product was delivered earlier than projected and installed quickly and efficiently by an incredibly experienced and efficient installation team. It has been a very pleasurable experience.

They were quick, friendly and nice.

The screen door had been sticking for a while. I finally called and they came out promptly and readjusted it. The best it's ever worked. !!!!

Everything was straightforward from the jump. Process went smoothly, any changes were made promptly. Installers were excellent and that makes all the difference.

The entire experience was easy, professional and timely. Highly recommend!!!

Kept me informed throughout the process with timely email and text messages. Arrived promptly and went right to work. Installers were friendly, courteous, and professional.

Cleaned up all areas when install was complete.

The ordering and installation of our windows went well. However one of our windows was made 1/2 inch too short. This was noted on our delivery receipt by me and followed up with a message to our sales man. No response yet after six days.

I bought whole house windows. All 11 windows were installed incorrectly... My best guess is too much spray foam pushing all the casings out. The spray foam even came inside my windows and house. The subcontracted installers were in such a hurry to leave they did not go through any of the work with me. Not a single window is straight or flush with the house! All of them are crooked.
I requested a service appointment, and another tech came out last week. He agreed with me that the work was not correct. He took pictures, wrote a report, but now it's been another full week and zero follow through. I sent an email, and no response. I called 4 times now and been told, "someone will call you to schedule a service appointment." No one has called me to rectify the issue, and apparently, there is no supervisor or manager responsible for making sure that this install was done properly. Gotta love subcontractors! Window Nation was lightning fast to schedule installation, and the sales team was very nice and easy to get a hold of. But now that there's a problem, radio silence! Do NOT use Window Nation. I am deeply regretting my decision to use this company and am very disappointed. You'd think spending $20k would get you better service than this. If you "want a 5 star survey," then structure your company to provide actual customer service, not phone call centers with no one who can actually answer questions or resolve issue. Provide your customers with a touch point supervisor who can rectify shoddy work, and a response that doesn't take over 2 weeks!

Workers arrived on time - very polite. Four guys worked hard all day - not on their phones at all - just worked! Windows were installed perfectly! Overall a great experience!

Tony installed the windows expertly. He was careful about my plants below the windows. He was very neat and protective of my house. The windows are very clear and match the other exterior trim of the house. I look forward to Monday, when the caulking will be dry and I can actually open the windows.

Guys did a wonderful job installing clean up and friendly showing details while installing windows

The whole process was great, from the salesman to the install. The windows came in earlier then expected. The windows look great.

The tech was efficient.

The workers were friendly and job site cleaned up properly. But, I had 4 windows installed by another company and it took 1 man 7 hours with the same outcome. Your company took 3 guys the same time to install 5 windows. Did not seem as competent as the other company. Also did not like the look as much as the other company All in all it was fine just not a 5 star review. Honestly, will be doing the upstairs with the other company. Less expensive and install went smoother.

The crew was great. They were quality conscious and kept us informed.

Good install experience. Over 20 new windows and sills look great. Windows shipped a bit early and install happened very shortly after that. The install crew answered questions and was very respectful of property, covering the floor and furniture left in rooms to minimize any damage or debris. Everything went well with minimal touch ups needed afterwards.

Didn't have to wait to long for the windows to come in, when they came to replace they were faster than id thought it would be.