My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
Company replied
I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
Company replied
I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
Company replied
Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All fresh and beautifully presented.
November 27, 2025
Reply from Windrush Bay
Dear B B
Thank you so much for your comments, and for being a long-standing customer. We appreciated your support and it was a delight to serve you!
Kind regards
Joanne, Windrusjh Bay
The Windrush Bay Experience
My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹
I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of our beloved tropical fruit & veg boxes will no longer be available 😩😩😩
What ever will we do?
We have a choice whether to deal with “de vòlè Konpawézon magazen” 😜 or not.
Although I understand why due to the Passionate letter I received from Founder Joanne Crossly inside my November box it’s still Heartbreaking to know.
My condolences to the entire Windrush Bay Family for their loss of Bradley 🙏🏿
Thank you Windrush Bay for the service you’ve provided us all over these years.
As I’ve said before
Windrush Bay Bon où sav 🙏🏿
Byennfé Fanmi
November 26, 2025
Reply from Windrush Bay
Dear AJ
Thank you so much for your lovely message. We loved serving you and mèsi pou sipò nou!
We are very saddened to close at this time but we hope that we can return one day soon!
Kind regards
Joanne, Windrush Bay
Satisfied
Excellent service. Get what your ordered carefully packed. High quality produce.
Excellent customer service. Truly a vital community must have particularly the elderly and persons with mobility problems.
Highly recommended.
November 29, 2025
Unprompted review
Reply from Windrush Bay
Dear Winora
Thank you so much for your support and your feedback, we really do appreciate it!
Kind regards
Joanne, Windrush Bay
Absolutely please with my order..
Absolutely please with my order... Easy to order.. and was kept up to date with time of delivery...
Good were delivered as if I'd picked them myself...
November 27, 2025
Unprompted review
Reply from Windrush Bay
Dear Wendy
Thank you so much for your feedback, we are delighted! Thank you also for supporting us.
Kind regards
Joanne, Windrush Bay
Fantastic service as always
Fantastic service as always. Everything delivered was great quality.
Staff have also been very responsive.
November 20, 2025
Reply from Windrush Bay
Dear Ann
We are delighted to hear that you enjoyed our fantastic service! Thank you so much for your comments.
Kind regards
Joanne, Windrush Bay
Windrush Bay the best!!
I have been using Windrush Bay just before the start of COVID. The produce have always been fresh and of good quality, and the staff are lovely and helpful - a very good company to do business with.
November 6, 2025
Reply from Windrush Bay
Dear Patsy
Thank you so much for your comments and for being a consistent supporter of Windrush Bay over the years, it has been a pleasure to serve you!
Kind regards
Joanne, Windrush Bay
Very happy customer
My Granny & Aunty were very happy with their gift. They said the presentation and quality of food was very good and have been enjoying it very much.
November 6, 2025
Reply from Windrush Bay
Dear Nads
Thank you so much for your comments, we are delighted that your family enjoyed their gift!
Kind regards
Joanne, Windrush Bay
Excellent service
Excellent service, delivered on time and such a professional service - would highly recommend
October 17, 2025
Unprompted review
Reply from Windrush Bay
Dear Susanne
Thank you so much for taking the time to give us your feedback, we are delighted that you wouldnrecommend us!
Kind regards
Joanne, Windrush Bay
Once again fresh produce
Once again fresh produce, excellent customer service well done Windrush Bay
October 10, 2025
Unprompted review
Reply from Windrush Bay
Dear Lucy
Thank you so much for your comment, we do appreciate it!
Kind regards
Joanne Windrush Bay
Goods were in excellent condition
Goods were in excellent condition, fresh and clean.
September 24, 2025
Reply from Windrush Bay
Dear Charmaine
Thank you so much for taking the time to give us your comments, we are delighted!
Kind regards
Joanne, Windrush Bay
Reply from Windrush Bay
Dear Mish
Thank you so much for comments, we are delighted to hear that what we offer is wonderful!
Kind regards
Joanne, Windrush Bay
Windrush Bay - Caribbean Delights
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrapping the items and the ability to track the delivery. They enjoyed the quality and selection of the food. They cooked the yam, okra and roasted the sweet potatoes to enjoy straight away and said it was delicious!
September 10, 2025
Reply from Windrush Bay
Dear Maz
Thank you so much for your feedback. It is always a delight for us when we hear that customers who order for someone else to receive our box are impressed and enjoy the quality of produce we offer.
Thank you for your continued support!
Kind regards
Joanne, Windrush Bay
Always fresh
Always fresh, high,quality produce, fantastic customer service and timely delivery. Saves me the time of trawling through the market.
August 27, 2025
Reply from Windrush Bay
Dear Jacqueline
Thank you so much for your feedback, we are glad that our service saves you time and you can shop with us in comfort!
Kind regards
Joanne, Windrush Bay
Such a wonderful experience
Such a wonderful experience. The service is so convenient, saves me time going shopping. All the products are nice nicely packaged and fresh.
Delivered on time.
August 28, 2025
Unprompted review
Reply from Windrush Bay
Dear Jacqui
Thank you for taking the time to give us feedback. We are so glad to hear that you enjoy the fresh produce and the convenience of the service we offer.
Kind regards
Joanne, Windrush Bay
Reply from Windrush Bay
Dear Mark
Thank you for your feedback, we do appreciate it!
Kind regards
Windrush Bay Team
Products are usually fresh
July 17, 2025
Reply from Windrush Bay
Dear Bev
Thanks for taking the time to give us feedback. We would love to hear from you on what we would need to do to improve from a 2* rating. This would really help us to offer the service our customers deserve.
Kind regards
Joanne, Windrush Bay
The food was fresh and delivery was on…
The food was fresh and delivery was on time, company kept me updated on products.
July 16, 2025
Reply from Windrush Bay
Dear Ivy
Thank you for taking the time to give us your feedback, we are delighted and appreciate your support.
Kind regards
Joanne, Windrush Bay
I had problems getting the delivery to…
I had problems getting the delivery to my elderly mother (delivery company was unreliable) I went to Windrush Bay and explained .... and they were extremely helpful ... will definately use again . Excellent customer service
July 4, 2025
Unprompted review
Reply from Windrush Bay
Dear Pauline
Thank you so much for taking time to give us feedback. We're glad that the alternative delivery option for your mother resolved the problem you were having previously.
We appreciate your comments and thank you for supporting us!
Kind regards
Joanne, Windrush Bay
This was my first order from Windrush…
This was my first order from Windrush Bay, and very pleased with the package I received.
I ordered the small food basket, we really enjoyed the yam, nice and dry.
Also ordered the Wholemeal Bread and Bun, lovely.
Thank you, will definitely order again.
July 10, 2025
Unprompted review
Reply from Windrush Bay
Dear Mrs Miller
Thank you so much for your comments, we are delighted to hear that you were pleased with your package.
We look forward to your next order!
Kind regards
Joanne, Windrush Bay
Worth buying from this company
The food is lovely and tasty. Well worth buying!!
July 5, 2025
Unprompted review
Reply from Windrush Bay
Hello Elaine
Thank you so much for your comments, and we're delighted that you enjoy the tastiness of the food!
Kind regards
Joanne, Windrush Bay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.