My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
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I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
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I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
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Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great service
A great service. Delivery came on time. I shared with family and friends. Great feedback from friend that the harddough break was nice and fresh. Hard food was also great. Thank you.
April 16, 2025
Unprompted review
Reply from Windrush Bay
Dear Carol
Thank you so much for taking the time to give us feedback, glad to hear about the freshness of the bread - we agree!
Kind regards
Windrush Bay Team
Box of provision
Great service, goods wrapped well. I noticed. It was enough food for the Easter.
April 17, 2025
Unprompted review
Reply from Windrush Bay
Dear Marian
Thank you for taking the time to give us your comments, we do appreciate it!
Kind regards
Windrush Bay Team
My recent purchase of fruits in general…
My recent purchase of fruits in general the produce were ok.
The only reason l gave it 4 stars is because l noticed some of the fruits ripened very quickly and started to spoil. The Pineapple and one of the avocado's was spolit when cut.
March 13, 2025
Reply from Windrush Bay
Dear Judy
Thanks for your feedback, as it helps us to improve our service.
We have noted your comments regarding some of the fruits and we are disappointed to hear that the pineapple and avocado was spoilt when cut. We would be happy to offer you some complimentary fruits on your next order.
Kind regards
Windrush Bay Team
Shelf Life
I over estimated the amount of food that I would receive. Its over 3 weeks and still have food left. The shelf life doesn't extend beyond a 1.5 weeks realistically, so have be prepared to use the food immediately. Had to dispose of some of the Yam because it was bad in middle.
March 12, 2025
Reply from Windrush Bay
Dear Jennifer
Thank you for your feedback as this helps us to improve our service.
The food that we offer is at its freshest, and some items can be frozen for later use, for example, pumpkin, yam, Scotch Bonnet peppers and christophene (chocho). These items can also be cooked from frozen.
We're disappointed to hear about the yam, we alwayd aim to pick the best, but sometimes yams can appear perfect on the outside until they are cut. On the despatch note we do ask customers to contact us if there are any issues with their order.
For goodwill, we will send you some complimentary yam on your next order :)
Thank you for supporting us!
Kind regards
Windrush Bay Team
I will always continue to support…
I will always continue to support Windrush Bay. Absolutely an amazing service they provide, professional attitude, and EXCELLENT Customer Service.
It’s FIVE STAR 🌟 all the way…🙂
March 20, 2025
Reply from Windrush Bay
Dear Leonie
Thank for your comments and we are delighted that you are supporting us. We appreciate your custom!
Kind regards
Windrush Bay Team
Loving it
Loving it. Straight from the tree to my plate. Thank you for the breadruits. Worth every penny xcx
March 19, 2025
Unprompted review
Reply from Windrush Bay
Dear Heather
Thank you so much for your five-star review, we are delighted. The breadfruits are so gorgeous right now!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Joy
Thank you so much for comments, we are glad to hear that the delivery was prompt!
Kind regards
Windrush Bay Team
Everything was fresh and well packaged. The Dominican Dasheen is delicious 😋
Everything was fresh and well packaged.
March 4, 2025
Reply from Windrush Bay
Dear Maurina
Thank you for your comments, we are delighted to hear that that the Dominican Dasheen was delicious - we do agree!
Kind regards
Windrush Bay Team
As good as choosing for myself in a shop
Living in rural Lincolnshire, it was as good as my being in the shop choosing it myself to receive your selection of what I ordered. All was excellent quality and condition, well packed and delivered promptly.
February 26, 2025
Reply from Windrush Bay
Dear Dennis
Thank you for taking the time to give us feedback on our service. We are very glad to hear that you received your order promptly and in excellent condition.
Kind regards
Windrush Bay Team
Out of stock
I wasn't aware one of my items was out of stock when I submitted the order - so was notified too late to choose another item. Other than that, the ordering and delivery process was fine.
February 17, 2025
Reply from Windrush Bay
Dear Dianne
Thank you for your feedback, as it helps us to improve our service.
We have noted your point regarding out of stock items and will make changes to notify customers in advance, so that an alternative item can be offered.
Kind regards
Windrush Bay Team
My first order
It was my first order and it arrived quite quickly. The things I ordered were very good, as expected. Next time I will try the basket produce as this time I stuck to the tins and packets plus the saltfish, which I was surprised was of good quality and very thick. Thank you.
February 28, 2025
Unprompted review
Reply from Windrush Bay
Hi Diane
Thank you so much for your review, we do appreciate it!
Looking forward to your next order :)
Kind regards
Windrush Bay Team
The chocho was damaged
The chocho was damaged, and the pine was battered and rotten! That apart everything was good.
February 12, 2025
Reply from Windrush Bay
Hi Collin
Thanks for your feedback. We are sorry that the chocho and pineapple were not received in good condition.
On our despatch note we do ask customers to let us know if there are any problems with their order within 48 hours of receiving delivery.
We will send you a replacement with your next order.
Thank you for supporting us!
Kind regards
Windrush Bay Team
Great Jamaican produce
The food basket arrived in just 2-3 days, and I’m impressed with the quality of the food. I’m extremely satisfied with my order and highly recommend it!
February 7, 2025
Unprompted review
Reply from Windrush Bay
Dear Lotus
Thank you for taking the time to give us your feedback, we are delighted with your comments!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Goldbourne
Thanks for your comments, we are delighted and thank you for ordering from us!
Kind regards
Windrush Bay Team
I ordered by phone and found the agent…
I ordered by phone and found the agent extremely helpful and knowledgeable
January 28, 2025
Reply from Windrush Bay
Dear Lola
Thank you for taking the time to give us your feedback.
We are delighted to hear that out team member was helpful and knowledgeable - our Mel is the expert!
Kind regards
Windrush Bay Team
Top quality that feels like family
I cannot recommend Windrush Bay highly enough. As someone who has limited mobility and has moved from Croydon, to an area where access to cultural diet is a little limited, this company is an absolute lifeline.
As a long term customer I have found the team to consistently deliver outstanding service and exceptional quality.
Every step from using the website, to receiving an update when order is being shipped, to the quality of the items is the best.
I always get excited to receive my box, full of fresh ground provisions and everything I need to make my beloved Saturday soup. The boxes are really thoughtful and its even better that they are delivered in sustainable, environmental friendly packaging.
Each time I have interacted with the team, I always come away feeling incredibly proud and invested in this amazing company. I recently had a query and was pleasantly surprised when I received a call from a lovely lady (I think her name was Mel), who reached out to help.
To quote Maya Angelou "People will forget what you said, people will forget what you did, but people will never forget how you made them feel".
Windrush Bay takes the time to make me feel like a valued customer that remains connected to home.
Invaluable.
January 9, 2025
Unprompted review
Reply from Windrush Bay
Hello Dear Customer
Thank you so much for your lovely feedback, we are glowing with your comments! Delighted to hear that you feel valued as a customer, as we believe our customers deserve the best service when buying Caribbean groceries.
Thank you for supporting us!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear C Charles
Thank you so much for taking time to give us feedback, we really appreciate it!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Suzanne
Thank you for your comments, we really do appreciate!
Kind regards
Windrush Bay Team
The order was delivered promptly
The order was delivered promptly, securely packaged and of an excellent quality
January 22, 2025
Reply from Windrush Bay
Dear Joan
Thank you for taking the time to give feedback on our service. We are delighted with your comments!
Kind regards
Windrush Bay Team
Easy to order and easy to contact
Easy to order and easy to contact. Order came on time, fresh and well presented.
January 15, 2025
Reply from Windrush Bay
Dear Julie
Thank you for taking the time to give us feedback, we are delighted with your comments!
Kind regards
Windrush Bay Team
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