Winebuyers Reviews 26,643

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 269 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting that products arrive quickly and are well-packaged, often with good tracking information. People are also very satisfied with the products themselves, finding them to be of good quality and exactly as ordered. The pricing is consistently highlighted as competitive and offering great value, and the overall service experience is described as efficient and reliable. However, some customers experienced issues with their orders, including significant delays in delivery, missing items, or receiving incorrect products. A few people also expressed dissatisfaction with "mystery cases," finding the wines to be of poor quality or not as advertised.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising quick delivery times, with many... See more

Product

People report positive experiences with product quality and selection. Many reviewers praise the good wine,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction with their orders,... See more

Price

Consumers generally find the pricing to be very positive, often describing products as good value,... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt, efficient, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good delivery price which makes a big difference in my choices. Wine a good price too and boxed up securely. Only criticism was lack of information on delivery. Knew it was shipped but then no updat... See more

Rated 4 out of 5 stars

I have yet to taste the wine so this request for a review so soon after delivery is premature. However, the delivery by Royal Mail was exactly on time. Unfortunately, the box for my six bottles was f... See more

Rated 4 out of 5 stars

I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more

Rated 5 out of 5 stars

Informative website, with good competitive prices. Shipping took a few days, which wasn’t a problem and the bottles were very well packaged and arrived without damage. Will definitely use again.


Company details

  1. Wine Store
  2. Wine Club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27K reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great variety of stock

I’ve been trying to get this liquer since I tried it in Majorca. I’ve never been back and don’t know anyone who goes so thought I wouldn’t be able to get it. Someone suggested your company for a try and I’m glad I did. Delivered promptly as well. Thank you

November 11, 2025
Rated 5 out of 5 stars

Ordered 3 bottles of a decent Rioja

Ordered 3 bottles of a decent Rioja. Arrived in time expected, well packaged and via DPD who are always reliable and provide helpful delivery updates. Happy with the price paid, range and delivery.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Avoid this company. I had a wowcher deal, but the link did not work. I raised with wowcher who were very good, and raised this to the company, who have never responded. They then changed the status of the wowcher to redeemed (verified by wowcher) but still no wine. I have emailed several times but still no response. I now can't cancel the order, because the wowcher has been redeemed, even though I haven't managed to redeem it, but there is literally no response at all from this shoddy company. Avoid at all costs!!!!

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, Professional, and Customer-Focused

I am very satisfied with the entire experience and would gladly recommend to anyone seeking a reliable and trustworthy service.
After sending my inquiry, I received a response so quickly I almost thought they were reading my mind!
The shipment arrived exactly as informed, and the customer service was top-notch.
Now, with a glass in hand and a smile on my face, I can genuinely recommend Winebuyers to every wine lover.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Placed and order and everything came no…

Placed and order and everything came no stress. Order packed well. They used DPD who let me know beforehand that delivery was imminent. Had a few exchanges via email with no problems - would definitely use them again.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling behaviour

I ordered 36 bottles of wine through winebuyers and paid for them - I received an email telling me that the wine was delayed and I could get a refund or wait. I decided to wait. This was in 2022 - I have emailed teh company 100's of times, I have requested a refund, I have asked for vouchers and alternatives. The company has not responded to any. Order wine through this organisation at your peril.

September 1, 2025
Unprompted review

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