Winedealdirect Reviews 

548
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of unique products, often unavailable elsewhere, making it easy to find specific wines, and they also appreciate the competitive pricing. The ordering process is frequently described as easy, with many highlighting excellent overall service, timely and well-packaged deliveries, and good communication. However, some customers also noted occasional delivery issues, such as slower than expected shipping times, orders being lost, or delays from the courier.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Product

Customers had positive experiences with product, appreciating the excellent selection of sophisticated wines... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and reasonable... See more

Service

Users describe positive interactions with service, highlighting excellent service, great prices, and quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of wines, at a reasonable price. Would like a bit more communication and a status link that works. Happy with delivery firm used and that i can get wine that other stockists don’t have... See more

Rated 5 out of 5 stars

Great prices and easy to navigate site, bit slow on delivery but hey was a bank holiday weekend. Overal 5 star service, ordered 2 bottles and received 2 bottles not broken and well packaged. Apart fr... See more

Rated 5 out of 5 stars

Our first order with Wine Deals Direct and a very positive result. I actually phoned with a query and the chap rang me back at 8pm that evening to help. Our delivery was yesterday with FED-EX, I was... See more

Rated 1 out of 5 stars

No contact details found on website. Ordered a bottle was meant to be shipped in 5 working days. I emailed to see if its been delivered at day 7. Got a call back instead on private number. Saying a r... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

548 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(548)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Stars for our first order with Wine Deals Direct

Our first order with Wine Deals Direct and a very positive result. I actually phoned with a query and the chap rang me back at 8pm that evening to help. Our delivery was yesterday with FED-EX, I was sent tracking and they followed my instructions and left the wine in my safe place. So a great company from ordering online through to delivery.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Able to speak to a person if advise…

Able to speak to a person if advise required was good
Product arrived when promised
Delivery team handled order well
Have used and bought wine from winedeals before and prices still competitive
Good online service
Thank you
Kh

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

We ordered on line in Australia for…

We ordered on line in Australia for delivery in uk. Very easy to order, very reasonable price for wine and delivery done on time within 5 working days for family birthday. Company is difficult to contact however order confirmation received and confirmation of delivery when dispatched. Very easy to track on line.

July 11, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a dozen bottles of wines from…

Ordered a dozen bottles of wines from them on the 29th June until now no communication. On the website it stated delivery within 5 working days now 08th July still no sign of delivery. Not replying to email either. I'll avoid this company in the future.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Winedealsdirect

Found the exact Australian sparkling wine I was looking for at winedealsdirect.co.uk. It was at a good price too.
I placed an order for a couple of cases. They arrived securely packed and promptly delivered.
Very pleased. Excellent service.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn't find this wine anywhere

I couldn't find this wine anywhere, then discovered it on wine deals direct. A good price, reasonable delivery costs, super quick delivery and great correspondence and updates.
Thabkyou and well done. Will definitely order again !

June 5, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order for a bottle of vodka…

I placed an order for a bottle of vodka on May 27th, through this store’s website, expecting delivery the same day or shortly after. Today is June 6th, and the order has only just been delivered — 10 days late, with no prior communication or apology from the store.

To make matters worse, the delivery courier refused to tell me what was inside the package when I asked, clearly trying to prevent me from refusing the parcel. The vodka is now completely useless to me, as it was a time-sensitive purchase.

This level of unprofessionalism, lack of transparency, and disrespect for the customer is unacceptable. I have requested a refund, but I do not expect any resolution given how they handle their service.

If you are considering ordering from this store, be aware that your order might not arrive on time — or at all — and you may be treated poorly by their delivery service.

I strongly advise looking elsewhere to avoid a similar frustrating experience.

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

I have submitted a review stating this…

I have submitted a review stating this is a scam. I have now received my order more than a week after it was said to have been delivered. I had no communication from the company after repeating attempts at trying to contact them. Just a note to say it was delivered. Very poor communication. Late delivery. The company is not a scam and I retract this comment.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 29 April delivery received 14…

Ordered 29 April delivery received 14 May. No communication and emails and request to cancel ignored. Ordered 18 bottles for a party which took place before delivery. Absolutely disgusting customer service no communication

May 14, 2025
Unprompted review
Rated 3 out of 5 stars

Not 5 working days

Ordered wine on 3rd May - not delivered until 14th, was worried it was a scam but as it did finally arrive I am changing my review, but its impossible to contact them by phone they just don't pick up or respond to emails so not sure I would order from them again.

May 12, 2025
Unprompted review
Rated 4 out of 5 stars

Wines Direct did a fantastic job with…

Wines Direct did a fantastic job with their service. Ordering was smooth, communication was clear, and delivery was timely. The wine arrived securely packaged, and the prices were fair. Despite initial doubts from reviews elsewhere, the experience was great, proving reliability. I’ve used this company multiple times and would happily order again.

March 19, 2025
Unprompted review
Rated 4 out of 5 stars

Easy to order

Easy to order, a blip on their web page which was a little worrying got sorted, the wine I ordered was delivered today, very happy and will use this company again

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Love Them

Excellent company to deal with, very competent and efficient from the off, delivery was made on time.
Can’t fault them.

March 15, 2025
Unprompted review
Rated 3 out of 5 stars

We waited in all day for the delivery…

We waited in all day for the delivery of wine and it didn’t arrive until 6.30pm which messed up our plans and the package was delivered to the wrong address according to the tracking app? We did eventually get it but wasn’t happy, we haven’t sampled the order yet.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very good company I had problems with…

Very good company I had problems with email hacking but company contacted me straight away to check if I had altered delivery details which I had not!!!! The company dealt with it immediately and I received my order today. Will not hesitate to order from them again.

February 21, 2025
Unprompted review

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