Winedealdirect Reviews 

548
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of unique products, often unavailable elsewhere, making it easy to find specific wines, and they also appreciate the competitive pricing. The ordering process is frequently described as easy, with many highlighting excellent overall service, timely and well-packaged deliveries, and good communication. However, some customers also noted occasional delivery issues, such as slower than expected shipping times, orders being lost, or delays from the courier.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the speed and efficiency of their... See more

Product

Customers had positive experiences with product, appreciating the excellent selection of sophisticated wines... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction with the ease of ordering... See more

Price

Customers consistently note positive experiences with price, frequently mentioning competitive and reasonable... See more

Service

Users describe positive interactions with service, highlighting excellent service, great prices, and quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of wines, at a reasonable price. Would like a bit more communication and a status link that works. Happy with delivery firm used and that i can get wine that other stockists don’t have... See more

Rated 5 out of 5 stars

Great prices and easy to navigate site, bit slow on delivery but hey was a bank holiday weekend. Overal 5 star service, ordered 2 bottles and received 2 bottles not broken and well packaged. Apart fr... See more

Rated 5 out of 5 stars

Our first order with Wine Deals Direct and a very positive result. I actually phoned with a query and the chap rang me back at 8pm that evening to help. Our delivery was yesterday with FED-EX, I was... See more

Rated 1 out of 5 stars

No contact details found on website. Ordered a bottle was meant to be shipped in 5 working days. I emailed to see if its been delivered at day 7. Got a call back instead on private number. Saying a r... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

548 reviews

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No recent history of asking for reviews

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4.5

All reviews

(548)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All is good.

Having placed my order I received a confirmation email with an order number, then there was a lull regarding shipment etc so I sent an email to the address provided after 4 working days which seems to have triggered emails from the seller and the Courier and in less than 24 hours the goods arrived at my door.
I was apprehensive having read some older reviews but this seems to have been resolved. Packaging was excellent. Would recommend and would use again.

February 14, 2025
Unprompted review
Rated 4 out of 5 stars

wine deals direct 

ordered wine on December 26 and I do take into account the working days specifics and the fact that we had Boxing Day and new year I understand there would be some delay in communications because of the public holiday.
I did email the sales people a few times but didn't hear back via email but a lot of effort was made on their part to call me to try and confirm the correct address and postcode to ensure the order was sent safely and to the correct place.
Once this was established, the wine arrived in literally 12 hours by Fed-Ex from the time we spent on the phone so that was very much appreciated and extremely good service. My advice would be definitely worth buying wine from this company but maybe try calling on the phone as it will be easier to talk to a person directly. 
although the wine came in record time, I couldn't put a five star score up because I had no reply to emails and I did make slot of calls which although were not picked up, were returned.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered this wine on Fri 27 Dec. There was a 3-5 day timescale for delivery. I just assumed that with it being Xmas and a weekend in that timescale I wouldn’t have them in time for New Years Eve, but I did !!!! Amazing turnaround time, well with the timescales. Delivered well packaged too, so no damage / breakages. Thanks so much .I would recommend, and will be using again. Happy New Year.

January 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company 👌🏼

Excellent company. Brilliant prices. Very well packaged. Super fast delivery. Would definitely use again. Very highly recommended. ⭐️⭐️⭐️⭐️⭐️

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Received my order

Received my order - ordering is simple, quick shipment and the price is the cheapest I could find.

December 20, 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service!!

Awful customer service!!
I ordered my wine on the 3rd December and still waiting for it.
After ringing about 15 times, someone finally called me back and said my order was dispatched and i will receive tracking details, I'm still waiting for that!!
I have called again this morning to get an update and as usual no answer!!! I do not recommend at all!!

December 16, 2024
Unprompted review
Rated 1 out of 5 stars

Worst service ever!

I thought from looking at the website that this was going to be a good company to deal with, oh how wrong! Total lack of communication, don't answer the phone, don't reply to emails! Only after I raised a case with PayPal did they put up tracking, I think if I had paid any other way I would still be waiting! 3 weeks it took to get my wine, will not buy from them again!

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

I almost made the mistake of reading…

I almost made the mistake of reading Review Centre reviews on this company, do not make that mistake as they are a great firm to deal with, good pricing and even more efficient delivery.

They called me back to confirm shipment of my order and sent emails including tracking - as promised. Happy to use again and equally happy to recommend.

December 12, 2024
Unprompted review
Rated 4 out of 5 stars

Wine perfect and good price

Took a week for my delivery to come but that’s not too bad seeing as it’s around Christmas time. I tried to phone a few time to check on my order as the website said it had been delivered after a couple of days from ordering which panicked me as it definitely had not been delivered I panicked further when the calls would not go through.
However they called me back and assured me that my order would arrive in a couple of days, and it did, so all was well.
Maybe get your website sorted and answer the phone. The wine is perfect 👌🏻

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

Hello

Hello

Incorrect delivery one red and one yellow ordered have received yellow label only

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Prompt delivery

My order was delivered promptly and I was happy to get drinks which are not always available when I have ordered online. Thank you!

November 22, 2024
Unprompted review
Rated 4 out of 5 stars

I found online when looking for a brand…

I found online when looking for a brand of wine I could no longer find in the slopes or from other suppliers. Placed my order and then all went quiet for a week, which made me nervous with so many scammers around. However a notice did then arrive that my order had been dispatched and wine arrived a few days later. So really pleased to get it and both price for wine and for delivery both good value. Would have been five stars with better communication and more speedy dispatch.

November 19, 2024
Unprompted review

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