I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
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Review summary
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Reviews shaping this summary
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from winedirect.co.uk
Dear Adrian,
Thank you for taking the time to leave a review, this is very much appreciated!
Best wishes,
The Winedirect Team
received my order in good time
June 5, 2026
Reply from winedirect.co.uk
Dear Luke,
Thank you for the 5*!
Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Simon,
We’re delighted to hear you enjoyed our selection and service!
Best wishes,
The Winedirect Team
Very good price and service was fast
June 3, 2026
Reply from winedirect.co.uk
Dear Wendy,
Thank you for the 5*!
Best regards,
The Winedirect Team
Great company
Easy, smooth ordering online. Good delivery information and polite delivery man.
June 3, 2026
Excellent choices of wine available
Excellent choices of wine available. Following my order Winedirect kept me very well informed about the progress and shipped in excellent time. The package was extremely well packed.
June 1, 2026
Reply from winedirect.co.uk
Dear Customer,
Thank you for the review.
We are glad you enjoyed the wine selection, service and packaging. We are very proud of our 100% recyclable eco friendly packaging!
Kind Regards,
The Winedirect Team
Ordered wine as a gift
Ordered wine as a gift. Good communication throughout the order process. Wine delivered in good time.
June 1, 2026
Reply from winedirect.co.uk
Hello Kyla,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
!!!Has taken nearly a week and wine still…
Has taken nearly a week and wine still hasn't arrived despite being told I needed it for a particular day and was told yes it would arrive in time
I wish I hadn't wasted my money
May 23, 2026
Unprompted review
Reply from winedirect.co.uk
Dear Jacqui,
Thank you for taking the time to leave a review. As a small family run business, all reviews are very valuable to us, as they give us a chance to improve our service.
As all our wines are stored in bonded warehouses across the country, and have to be brought out of bond before sending to the customer; our orders do take 3-5 days to deliver.
Having looked into your complaint, we can see that the order was delivered within our advertised delivery time.
Please let us know if you have any questions or if there is anything we can help with.
Kind Regards,
The Winedirect Team
Excellent selection and had exactly…
Excellent selection and had exactly what I was looking for. Delivery was very prompt and excellently packaged
May 6, 2026
Reply from winedirect.co.uk
Dear Jamie,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Hello Ross,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Good value.
Best value for a delicious Rose called The Bulletin which I first discovered on a P&O cruise. Ordering from Winedirect was simple and delivered in good time. Only disappointment was shipping cost which increased with the more you ordered, but then I’m assuming it’s based on weight rather than quantity hence four stars.
May 5, 2026
Reply from winedirect.co.uk
Dear Alan,
Thank you for taking the time to leave a review, this is very much appreciated.
Instead of raising our per bottle prices to hide delivery costs, we charge our customers what it costs us to pack and deliver the wines.
You are absolutely correct, our shipping prices depend on the amount of bottles purchased our courier charges us based on weight and size of parcels. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Many thanks,
The Winedirect Team
Excellent quality of products
Excellent quality of products, simply ordered and received in one week.
May 1, 2026
Reply from winedirect.co.uk
Dear Paul,
Thank you for the 5*, very much appreciated!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Mrs Judith Graham,
Thank you ever so much for the review!
Best wishes,
The Winedirect Team
Great delivery times and a nice…
Great delivery times and a nice selection of quality wine.
May 7, 2026
Please see my emails regarding the…
Please see my emails regarding the delivery. Clearly your delivery agent has no interest in delivering your wine safely and then sends an inaccurate-in fact dishonest email describing the delivery. I shall not be reordering from you unless you use better agents
G Crisp
May 7, 2026
Reply from winedirect.co.uk
Dear JRG Crisp,
Thank you very much for taking the time to provide feedback and bringing this to our attention. As a small family run business, it is very important to us that any issues are raised with us, so that they can be resolved and avoided in the future.
As we have stated in our email to you, we have raised a formal complaint with the local depot concerning the drivers behaviour to ensure this does not happen again. The driver will be spoken to and dealt with internally.
Please accept our sincerest apologies for the issues with the delivery.
The Winedirect Team
Very impressed
Easy to order via website, great communication about processing and delivery, and fantastic packaging.
May 6, 2026
Reply from winedirect.co.uk
Dear Customer,
Thank you for your kind words! We’re delighted to hear you enjoyed our website and service.
Best wishes,
The Winedirect Team
Perfect Experience
Easy to order, swift dispatch, delivered as scheduled, excellent packaging. Perfect.
May 5, 2026
Reply from winedirect.co.uk
Dear Guy,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Great Company to deal with and Excellent Wine Selection and Knowledge
The selection of delicious and hjigh-quality wines and ordering process with Winedirect is always a pleasure. They are extremely knowledgeable about the product and very helpful with any ad hoc enquiries. Price and delivery all competive.
April 2, 2026
Reply from winedirect.co.uk
Dear Edward,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
Winedirect Team
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