I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from winedirect.co.uk
Hello Jason,
Thank you ever so much for the review!
Best wishes,
The Winedirect Team
Great service prompt delivery
April 2, 2026
Delivery
It would be ideal if i was offered 2 alternative delivery slots to chose, or if the delivery was done after 10:00 (i sleep between 03:00 - 10:00 and was woken up by the delivery).
April 8, 2026
Reply from winedirect.co.uk
Dear Customer,
We are very sorry to hear that you were woken up by the courier making the delivery.
You should have received a tracking link the day before the delivery with options to change the delivery.
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Oliver,
We are glad to hear that you were satisfied with the order and service received!
Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear MrKenPickering,
Thank you for taking the time to leave a review, this is very much appreciated!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear HM,
Thank you for the review!
Cheers,
The Winedirect Team
Great selection of available wines
Great selection of available wines. Good website and easy ordering. Delivered as promised. A little pricey but some good bin end deals often available.
April 1, 2026
Reply from winedirect.co.uk
Dear Mr Slater,
Thank you for taking the time to write valuable feedback.
Kind Regards,
The Winedirect Team
Excellent service
Excellent service. My favourite wine to gift, at a very reasonable price. Speedy delivery, well packaged, and Armand dealt with an issue professionally, thank you
April 1, 2026
Delivery by DX is just woeful and failed 3 times.
Whilst ordering was easy delivery by DX is woeful. On 3 occasions Przemyslaw the driver has failed to deliver and said that he left a card through the door.! Not our door and n all 3 occasions we were here. On the last delivery slot I tracked him and he wasn't in the village when I got notification that DX could not deliver. I am beginning to think that wine direct.co.uk is a scam. We are easy to find right next to a primary school and the driver has lied. Everyone else finds us and now the wine has been in transit for over a week.
March 13, 2026
Unprompted review
Reply from winedirect.co.uk
Dear Customer,
Thank you for taking the time to write a review. As a small family run business, all feedback is very important to us, as it helps us improve.
We are very sorry about the experience you had with the delivery. This is completely unacceptable and we have already spoken with the local depot to ensure this does not happen again.
Best wishes,
Winedirect Team
To bring a wine from California
To bring a wine from California, USA to UK, that was not readily available on their website made me want to write about my experience with Wine Direct. The Wine Direct online app was quick, professional, informative of every step and efficient.
The wine was excellent.
March 4, 2026
Reply from winedirect.co.uk
Dear Eamonn,
Thank you for such a lovely review, this has made our day!
Best wishes,
The Winedirect Team
They had the wine I wanted in stock and…
They had the wine I wanted in stock and delivery was prompt.
March 4, 2026
Art de Vivre French Wine
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in excellent condition. I highly recommend this company and they continually updated me on the status of my order. Will definitely use Wine Direct again!
March 7, 2026
Reply from winedirect.co.uk
Dear Michael,
Thank you ever so much for this lovely review. We hope to serve you again very soon!
Best wishes.
Winedirect Team
Excellent
Very good service. Quick delivery. Items lovely. Great choice!
March 6, 2026
Unprompted review
Reply from winedirect.co.uk
Dear Amy,
Thank you for the 5*!
Cheers,
The Winedirect Team
Quite quick
Wine was received after 3 days or so, not of a problem with DPD but they came through in the end
March 5, 2026
Reply from winedirect.co.uk
Dear Nigel,
Thank you for taking the time to write a review, as a small family run business, this is very important to us.
Best wishes,
The Winedirect Team
A favourite wine fast
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. Excellent!
March 5, 2026
Reply from winedirect.co.uk
Dear Greywacke fan,
We are happy we could assist with finding one of your favourite wines!
Thank you for the review and hope to serve you again soon.
Cheers,
The Winedirect Team
Reply from winedirect.co.uk
Dear Marcus,
Thank you for the review! This is very much appreciated.
Best wishes,
The Winedirect Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.