I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
Company replied
Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection of wine
Great selection of wine, easy to navigate website, smooth transaction and speedy delivery.
August 9, 2025
Reply from winedirect.co.uk
Dear Susan,
Thank you for the lovely feedback. This is very much appreciated.
Thank you,
The Winedirect Team
Had just what we wanted in stock at a…
Had just what we wanted in stock at a fair price, and very fast delivery. Delivered to the wrong house but that's dpd for you. Lucky we've got honest neighbours
July 9, 2025
Reply from winedirect.co.uk
Dear customer,
Thank you so much for the lovely review.
We have sent your feedback over to the local courier depot, to ensure this does not happen again.
Many thanks,
The Winedirect Team
Very happy overall and would definitely…
Very happy overall and would definitely order again. Overall great service, they had my favourite wines at reasonable price, well packaged and tracked delivery. There was a 'quiet window ' of a few days until my order shipped when I wondered if I'd get my order in time but this was within their delivery window
July 9, 2025
Reply from winedirect.co.uk
Dear Jason,
Thank you for the review, it is very much appreciated!
Cheers,
The Winedirect Team
Reply from winedirect.co.uk
Dear Mrs Hazel,
Thank you for the 5* review.
We are proud of our 100% recyclable eco friendly packaging.
Best wishes,
The Winedirect Team
Great company to deal with.
This was the first order I'd placed with this company, everything ran smoothly and I was kept well informed as to when to expect the delivery. This was for a present so I can't comment on the taste of the wine.
July 8, 2025
Reply from winedirect.co.uk
Dear Mrs Gill,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear customer,
Thank you for your kind words, we’re delighted to hear you enjoyed our selection and service.
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Dirk,
Thank you for your kind words! We’re delighted to hear you enjoyed our wine selection.
Best wishes,
The Winedirect Team
Love that they use DPD delivery
Love that they use DPD delivery. Clear reliable tracking and on time.
July 2, 2025
Delicious Wine
The delivery was prompt, and the wine bottles perfectly packed to avoid breakage.
I had this wine recently at a restaurant (at, of course, a most over inflated price), but it was delicious, so looking forward to tasting the contents of these bottles, at a far more reasonable price!
July 2, 2025
Delivery excellence
I ordered my wine on 23rd (late, about 9pm) and it was delivered on 26th. Tremendous service! Thank you. This was my first use of wine direct, but I doubt it will be the last. Thanks again.
June 26, 2025
Unprompted review
Reply from winedirect.co.uk
Dear PR,
Thank you ever so much for this amazing review! It is truly appreciated.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear David,
Thank you so much for the 5*!
Best wishes,
The Winedirect Team
Such a swift delivery-fantastic
June 4, 2025
Reply from winedirect.co.uk
Dear Geoff and Margaret,
Thank you ever so much for the 5* review!
Best wishes,
The Winedirect Team
Great Service
May 8, 2025
Reply from winedirect.co.uk
Dear Paul,
Thank you for the 5* review!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Hollie,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Cheers,
The Winedirect Team
The ordering was easy - but have yet to drink the wine
The ordering was easy. The delivery was on time and done splendidly. I am likely to return.
As to the wine, I have no idea - yet. It was a gift and it is sitting in a wine cooler fridge 80 miles from here and yet to be drunk. But it reads well on the web page. And it was nice to be able to find Primitivo, which I and the recipient of the gift have shared before (albeit not the same brand) and enjoyed.
May 9, 2025
Reply from winedirect.co.uk
Dear Barry,
We truly appreciate your support and look forward to serving you again!
Cheers,
The Winedirect Team
Reply from winedirect.co.uk
Dear Astrid,
Thank you for the 5* review, very much appreciated.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Martin,
Thank you for the 5* review, very much appreciated.
Best wishes,
The Winedirect Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.