I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher ad... See more
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Review summary
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Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I... See more
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in exc... See more
Company replied
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. E... See more
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Company details
Written by the company
UK's original online wine superstore. Now under new ownership.
Contact info
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, United Kingdom
- info@winedirect.co.uk
- winedirect.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
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Delivery just took too long
Delivery just took too long.
From ordering to delivery took 10 days - longer than I was led to believe, and longer than I would reasonably expect. Also, using DPD, one of the worst delivery companies, takes the gloss off the whole experience. On this occasion, I got two grunts from their driver.
May 9, 2025
Reply from winedirect.co.uk
Dear David,
Thank you for taking the time to write a review.
We are very sorry that your delivery took longer than expected, this should not have happened and we will investigate and ensure this does not happen in the future.
Kind Regards,
The Winedirect Team
Great tasting Rose
Great tasting Rose, in unusual and substantial fluted bottles. Packed with generous protective mouldings and delivered on time. Good value.
May 7, 2025
Reply from winedirect.co.uk
Dear Hugh,
Thank you for taking the time to leave a review. As a small family run business, this makes a huge difference and means a lot to us.
Many thanks!
The Winedirect Team
Goods arrived in good time and intact
Goods arrived in good time and intact. My wife is a happy lady.
May 7, 2025
Reply from winedirect.co.uk
Dear Mr Stewart,
Thank you for taking the time to leave a review.
We are thrilled to hear your wife is happy with the purchase!
Cheers,
The Winedirect Team
Service good, but more notice required with delivery.
Nothing wrong with service, but would be better if the delivery company, dpd, would give more notice when the delivery has to be received in person.
May 7, 2025
Reply from winedirect.co.uk
Dear Graham,
Thank you for taking the time to write a review, this is very much appreciated.
We have passed your feedback onto the courier.
Many thanks,
The Winedirect Team
Completely taken aback at how fast this…
Completely taken aback at how fast this turned up!! Not opened the wine yet, but all packaged well and in one piece.
May 3, 2025
Reply from winedirect.co.uk
Dear Gina,
We’re so glad you had a positive experience! We strive to provide this level of service every time and are proud of our 100% recyclable eco friendly packaging.
Kind regards,
The Winedirect Team
Easy to order quality wine
Easy to order on line, quality wine.
Delivery on time and substantial protective packing -excellent!
May 3, 2025
Reply from winedirect.co.uk
Dear Marion,
Thank you for leaving a review and the kind words. We are proud of our 100% recyclable eco friendly packaging.
Kind Regards,
The Winedirect Team
Order mistake
I ordered four bottles of pipers river Dalrymple Pinot noir ( which I had tasted at a Matt Jujes tasting) however I was sent four bottles of Dalrymple vineyards Pinot noir ( which uses grapes from a mix of vineyards) the web site clearly advertises it pipers river Pinot noir
May 1, 2025
Reply from winedirect.co.uk
Dear Neil,
We are very sorry to hear there has been an issue with the order. We should not have sent a product that was not ordered.
Please send us an email to info@winedirect.co.uk and we will have this resolved as a matter of urgency.
Sincerest apologies for the inconvenience and upset this has caused.
Kind Regards,
The Winedirect Team
New Owners are a class act!
Having had a particularly poor history with is companies previous owners I had little if any expectations of the new owners. Having been vociferous in my condemnation on this site, it is only appropriate to now I have had a magnificent redemptive experience to share this with the site. Sourcing and replicating my previously unmet purchases I have had my faith restored in this company and will happily return to them due to the huge effort they have made in good faith to exceed my expectations and more than adequately replace my previous order at no cost to myself. My faith in human nature as well as this company has been restored. Congratulations you have earned a 5 star recommendation.
April 11, 2025
Unprompted review
Reply from winedirect.co.uk
Dear Paul,
Thank you ever so much for the lovely and kind review. We really do appreciate it and it has a huge impact for us.
W can't thank you enough for taking the time to write this!
Best wishes,
The Winedirect Team
Good selection, slow delivery
Placed the order on a Tuesday, assuming it would come before, or on the weekend, but was then told it would arrive on the Monday. Nearly eight days for two bottles of wine to arrive… shoddy operations not fit for the modern consumer world.
April 11, 2025
Unprompted review
Reply from winedirect.co.uk
Dear Chad,
We are very saddened to see such a negative review. We are also quite shocked about the rude language used in your email sent to us, so this review is not surprising.
As a small family run business, we keep all our wines in bonded warehouses across the country. Once an order comes through, we bring the required wines out of bond to pack and dispatch. This process takes 3-5 business days and is clearly explained on our website as well as in order confirmation.
Your order was placed late evening 8th April 2025. It was packed earlier today (11th April) for delivery on Monday, which is in line with our advertised delivery terms.
Best wishes,
The Winedirect Team
Great customer service!!!!
Excellent customer service, fast turnaround on order. Would definitely recommend and use again.
April 10, 2025
Unprompted review
Reply from winedirect.co.uk
Dear Milo,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear James,
Thank you for the positive feedback!
Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Richard,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Easy and reliable.
April 8, 2025
Reply from winedirect.co.uk
Dear Graham,
Thank you ever so much!
Best wishes,
The Winedirect Team
Excellent service and excellent…
Excellent service and excellent communication. Monta was great, Delivery arrived quickly and when they said it would.
Would highly recommend.
March 21, 2025
Unprompted review
Reply from winedirect.co.uk
Dear Mary Louise,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
We truly appreciate your support and look forward to serving you again!
Best wishes,
The Winedirect Team
A great range and speedy delivery
A great range of wines and speedy delivery. The packaging is the best I have seen and all recyclable.
April 8, 2025
Reply from winedirect.co.uk
Dear Geoff,
Thank you for taking the time to write a review.
We take great pride in curating exceptional wine lists as well as our eco friendly packaging, and we’re thrilled that you enjoyed your purchase.
Kind Regards,
The Winedirect Team
Reply from winedirect.co.uk
Dear Jack,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Placed the order
Placed the order, paid for it, and guess what? it was delivered on time. Can't comment on the wine as it was a gift, but judging by the service, it will be good.
April 7, 2025
Reply from winedirect.co.uk
Dear Robert,
Many thanks for the 5* review!
Regards,
The Winedirect Team
Fast reactions
The delivery was very quick and efficient. I only ordered the wine on April 3rd and it was delivered today, 5th April.
April 5, 2025
Reply from winedirect.co.uk
Dear Robin,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Rich,
Thank you for the positive review!
Best wishes,
The Winedirect Team
Reply from winedirect.co.uk
Dear Louise.
We appreciate the 5* review, thank you!
Best wishes,
The Winedirect Team
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