A casa dos vinhos  Reviews 

After half a year and with the help of the European Consumer Center, I finally received the wine. However, it is from a different vintage, which makes a big difference in wine quality, as you know. Additionally, I received no explanation or apology regarding this issue.

I will never buy from here again.

Fast delivery and good packing

I still haven’t received my wine from an order in November !

Well delivered, well packed. Everything fine!

The port is very good.
The order was easy to make.
The sending was very good.
The receive was quick and good.

Didn't receive any shipment information for 2 months after repeated questions from my side, even when asked for refund as I didn't think my order would still come. Out of the blue I get all shipment confirmation 70 days after my payment.

Easy and reliable. We ordered around 10 bottles of wine, and they were delivered as promised.

Excellent choice of wine, interesting prices! I experienced a shipping problem for which Wine House Portugal was not responsible but they found a solution thanks to a kind and reactive team - thank you to Patricia in particular!
Only one comment about the chat, it's good it exists but it should provide replies more quickly to avoid unnecessary questions or stress - or just remove it and only use email to communicate with clients!

Terrible customer service, they don't even know how to talk. We placed order in October and received in November with worst packing and damaged bottle.

Fraud and Fake company. I'll and poor communication their service is zero. I ordered a month ago and till now i don't even no about my delivery.

Extremely disappointed with the service. The staff was rude and unhelpful, no one seemed to care about my issues.

Wine House Portugal, They just took the money and then disappear for long time.Very slow and poor communication service. I placed order for my Birthday Party and I received it 1 month late.

The wine arrived as promised, well-protected, and easy to track, I will definitely be back.

2 bootles broken. When do I get it

Placed an order on 9th of October, have contacted them by email three times and left messages on they chat option and I have not had a response. Can't believe the terrible customer service.The purchase is for my wedding anniversary - which makes this purchase a little more than the norm in my eyes.

I would not recommend purchasing from this site, customer service wise, it's up there with the worst I have ever experienced

Big lack of communication but at least i got my wine after a month. Cheers 🥂

I regularly make online orders on various Internet sites. This is the first time I have encountered indifference to a customer who has made purchases. I paid for the order on March 29 for 17 bottles, but received only 11. For a long time, I did not receive an answer where my remaining goods were. It was only in August that I received a reply that the goods were out of stock. I received the 6 remaining bottles on October 29th. As a result, after seven months of waiting, I received a broken bottle of Post Scriptum wine. The rest of the bottles with white labels were filled with red wine.

The delivery from portugal to germany was very fast. I would order at Wine House Portugal again.

It was a long wait (approx. 6 weeks) until I got news from my purchase and then suddenly I got about 4 emails saying that my order was handled. And in a few days, I got my wine. This made me happy!